AT&T Definity Callmaster II Manual de usuario descargar pdf (Pagina 29)

Using a Caller Information Button

If your system has the Call Prompting feature, the caller can be asked to enter data,

such as the person’s account number, before the call is redirected to an agent. The

switch can collect up to 16 touch-tone digits.

If you have a voice terminal with a 2-line display, the call prompting digits collected

are shown on the second line when the call is delivered. If your voice terminal is

equipped with a 1-line display and a button, you can press this button to

display the digits collected by the Call Prompting feature. You may view this

information before answering the call or during the call. This information is

displayed for 10 seconds, unless an incoming call is received or new call

identification information is added, such as someone has been added to a conference

call. Any time you want to see the collected digits, press ; each time you

want to see the normal caller information screen again, press .

The following is a typical display:

“a = Info:1234567890

(1234567890 = the collected digits)

Callr-Info

Normal

Viewing Caller Identification, Queue Status, or Time/Date/Timer

You may be able to use the following display features with your DEFINITY voice

terminal.

— Press to display call information on incoming calls.

Press or to display queue status information.

When the display is in any mode other than Normal mode, the display reverts to

Normal mode and shows the queue status information.

— Press and the appropriate call appearance button to display call

information on a ringing or held call while you are busy on another call.

Press to exit Inspect mode.

— Press to measure the length of a call. (Press once to start the timer;

press a second time to clear the timer.)

— Press to display the date and time.

Note: Also see the information on the VuStats feature earlier in this guide.

Normal

NQC

OQT

Inspect

Normal

Timer

Date/Time

1 2 ... 24 25 26 27 28 29 30 31 32 33 34 ... 45 46

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AT&T Definity Callmaster II Manual de usuario Pagina 29