AT&T Definity Callmaster II Manual de usuario descargar pdf (Pagina 20)

Agent Logout

To log out 1. Press if there is an Abbreviated

Dialing (AD) button with the logout access code

stored on it. (The AD button can also store an

agent’s 2- or 3- digit split number.)

or Press an idle call appearance button and

dial the logout access code __________

[dial tone]

2. Dial the 2-digit (or the DEFINITY ECS G3si)

or 3-digit (for the DEFINITY ECS G3r) split

number (if it is not stored on the login AD

button)

3. If you are using Automatic Answering, press

4. Repeat the previous steps for each split from

which you want to log out

5. Hang up handset or turn off headset

• The answering position is now unstaffed

Log Out

Release

Note: Before an agent logs out, you may request or require him or her to enter a

Reason Code. For example, one number may be used for an agent’s logging out at the

end of an ACD session; another Reason Code may be used for logging out for a lunch

break. If your agents are to enter a Reason Code before logging out, be sure to notify

them beforehand and make certain each agent has an up-to-date list of the

appropriate codes.

Agent Logout (EAS)

To log out 1 Press if there is an Abbreviated Dialing (AD)

button with the logout access code stored on it

or Press an idle call appearance button and dial the

logout access code __________ [dial tone]

2 Enter an appropriate Reason Code, if necessary

3 If you are using Automatic Answering, press

4 Hang up handset or turn off headset

• The answering position is now unstaffed

Logout

Release

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AT&T Definity Callmaster II Manual de usuario Pagina 20