AT&T Definity Callmaster II Manual de usuario descargar pdf (Pagina 23)

Note: An optional warning tone is available (on a per-system basis) to alert the

agent and caller that an observer is about to be added to the connection. This feature

option is administered by the system manager.

If the agent has a call in progress, all parties on the connection hear an initial long

burst of tone (two seconds) and a short burst of tone (0.5 seconds) every 12 seconds

during the observer’s presence.

If the agent is not active on a call, all parties hear the first warning tone (two

seconds) after the beginning of the next call. All parties also hear a short burst of

tone every 12 seconds while the call is being observed.

5 To return to a listen-only connection, press

again

• The light next to , if you are using

a button, goes on steadily

• You can hear the agent and caller, but cannot talk

to them

• When you are through observing, hang up or press

Service Observe

Release

Answering Agent Calls for Assistance

To answer an Assist call

(3-burst ring)

1 Press the ringing call appearance button (if you are

using a headset), or go off-hook (if you are using a

handset)

• If you have a display, it shows the message:

“a = agent name and/or number sa”

which indicates this is a request for supervisor

assistance

2 Talk to the agent

3 Then, do one of the following:

• Press to disconnect from the call

• Have the agent set up a conference

• Ask the agent to transfer the caller to you

Release

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AT&T Definity Callmaster II Manual de usuario Pagina 23