AT&T Definity Callmaster II Manual de usuario descargar pdf (Pagina 27)

Note: For a list of VuStats display error messages and the conditions that prompt

them, refer to “VuStats” in the DEFINITY Generic 3 Feature Description reference

manual, 555-230-204.

Follow these directions to use an Integrated Announcement Board to record,

playback, or delete announcements for your ACD system.

Note: In order to record an announcement, you must have console permission and

an extension must already be designated for integrated announcements

(pre-administered on the announcement form).

Recording Announcements

To record, play back, or

delete ACD

announcements

1 Dial the Recorded Announcements feature access

code followed by the extension assigned to integrated

announcements.

• If an announcement session is already active or a

Save or Restore is in progress, you hear reorder

tone

2 When you hear dial tone, do one of the following:

Note: If you hear recall dial tone rather than

normal dial tone, more than 90% of the

announcement board memory has been used.

— Dial “1” or “*1” to record an announcement

• If recording access is granted, you hear record

tone (one low burst of tone), and you can begin

recording. When you are finished, hang up or

press . (If you press , you hear dial tone.

You can then play the announcement or delete it

or record again, by dialing “1,” “2,” or “3.”)

Note: If the announcement is protected, you hear

intercept tone (the announcement must be

unprotected until recorded). If the announcement is

currently being played to users, you hear reorder

tone.

— Dial “2” or “*2” to play or repeat a recorded

announcement

• You hear your recorded announcement and then

dial tone

Note: If nothing was recorded, you hear reorder

tone.

— Dial “3” or “*3” to delete an announcement

• When the announcement is deleted, you hear

confirmation tone

Note: If the announcement is being played to

users, is protected, or has not been recorded, you

hear reorder tone.

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AT&T Definity Callmaster II Manual de usuario Pagina 27

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