AT&T Definity Callmaster II Manual de usuario descargar pdf (Pagina 22)

Important: The use of the Service Observing feature may be subject to federal,

state, or local laws, rules, or regulations and may be prohibited pursuant to the laws,

rules, or regulations or require the consent of one or both of the parties to the

conversation. Customers should familiarize themselves with and comply with all

applicable laws, rules, and regulations before using these features.

To activate service

observing

1 Press an idle appearance button [dial tone]

2 Press

or Dial one of the two Service Observing access

codes __________

Note: Be sure that you use the correct Service

Observing access code: either for listen-only or for

listen and speak.

• If you have a button, the light

next to it goes on steadily

Note: If you press or dial a Service

Observing access code without first selecting an idle

call appearance button, one is automatically

selected for you.

Service Observe

3 Dial the extension of the agent, station, or VDN to be

observed. If you are using a Service Observe feature

access code, go on to Step 6.

Note: If you are using EAS and your system is a

DEFINITY G3V3 (or later) switch, this number may

be an EAS agent login-ID extension.

If the agent is not active on a call, the light next to

flashes slowly and you are placed in

a waiting state. You are bridged on when the agent

becomes active on a call.

The display reads:

“a = [calling party] to [called party] so.”

• If you are using a button, you are

now able to hear both the caller and the agent, but

are unable to talk to them

4 When you are ready to listen and talk, press

again. (The agent must be connected

to the call before you can speak.)

• The light next to , if you are using

a button, flashes rapidly

• You can hear the agent and caller and join in the

conversation

Service Observe

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AT&T Definity Callmaster II Manual de usuario Pagina 22

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