AT&T Definity Callmaster II Manual de usuario descargar pdf (Pagina 26)

If your voice terminal is connected to the DEFINITY ECS G3V3 (or later), you may

be able to use the VuStats feature to view, on your voice terminal display, Call

Center statistics on agents, splits or skills, Vector Directory Numbers (VDNs), and

trunk groups. VuStats statistics appear on the second line of 2-line DCP terminal

displays or on the first line of 1-line DCP terminals and all BRI sets. When VuStats

is activated, it overwrites and cancels any display feature on the second line (of a 2-

line display) or on the first line (of a 1-line display).

Note: The system manager defines how long the VuStats display remains on the

terminal display and how frequently the information is updated.

Using the VuStats Feature

To activate the VuStats

feature

1 Press

Note: The button label could also indicate the

agent extension or login ID, split or skill number,

VDN, or trunk group number administered.

If not, you may need to enter the agent’s extension or

group number. Press when you have finished

entering this number. On voice terminals connected

to a DEFINITY ECS G3V3, you must have dial tone

in order to enter this number. For G3V4 or later, you

do not need dial tone.

VuStats

• The light next to goes on (or flashes, if a

threshold condition for the current display has

been reached)

• You will hear confirmation tone indicating a valid

agent extension or login ID, split or skill, VDN, or

trunk group has been entered

• The display shows ACD measurements for the

current hour or half hour, the last hour(s) since

you logged in, or for the current day

If your status display is administered to update, your

display will automatically update every 10, 20, 30,

60, or 120 seconds, or when the data is collected on

the half-hour or hour. Agent data can also be updated

whenever the agent changes work states.

2 If your status display offers other screens, press

in order to view them

3 To return to Normal display mode, press

• The light next to goes off, and the

display line on your display is cleared

Note: If your status display has an administered

timeout, the display line is automatically cleared

after this period of time.

VuStats

Normal

VuStats

1 2 ... 21 22 23 24 25 26 27 28 29 30 31 ... 45 46

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AT&T Definity Callmaster II Manual de usuario Pagina 26

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