AT&T Definity Callmaster II Manual de usuario descargar pdf (Pagina 25)

While logged in, you may choose to remove an agent from a skill assignment.

Note: In order to remove an agent from a skill assignment, your ACD system must

have EAS, your voice terminal must be connected to the DEFINITY ECS G3V3 or

later, and you must have Class Of Restriction permission.

Removing an Agent from a Skill Assignment

To remove an agent from

a skill assignment

Note: You hear intercept tone if you are not logged

in, if the agent is not presently assigned to the skill

being removed, or if the skill you are removing is

the agent’s only skill.

1 Pick up the handset [dial tone]

2 Dial the Remove Skill feature access code __________.

(Your system manager can supply this code.)

[dial tone]

• The display shows:

“Enter Agent Login-ID”

3 Enter the extension of the agent’s login-ID

• The display shows:

“Remove Skill: Enter number, then # sign”

4 Dial the number of the skill assignment from which

the agent is to be removed

5 Press .

• The display shows the agent’s new skill

assignments.

Note: If the agent is presently on a call or in ACW

for the skill from which he/she is being removed, or

if the agent has calls remaining in that skill, you

will hear reorder tone and you will not be able to

remove the agent from that skill assignment.

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AT&T Definity Callmaster II Manual de usuario Pagina 25