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Database Tables

CentreVu®

CMS Open Database Connectivity

Split/Skill Database Items 3-28

INFLOWCALLS

(contd)

On Generic 3 Version 2 and newer switches,

calls that ring at an agent in this split/skill and

then requeue to the same split/skill by the

Redirection on No Answer to a Split/Skill

feature are counted as inflows.

C integer;

smallint

in hsplit

table

4 bytes,

2 bytes

in hsplit

table

INTERFLOWCALLS The number of OUTFLOWCALLS that were

redirected to a destination outside the switch.

C integer;

smallint

in hsplit

table

4 bytes,

2 bytes

in hsplit

table

INTRVL The number of minutes in the intrahour

interval (15, 30, or 60).

INTRVL applies to intrahour tables only.

A smallint;

only in

hsplit

table

2 bytes

LOWCALLS For switches with vectoring, this is the

number of ACDCALLS with low priority that

were answered by this split/skill. For switches

without vectoring, this is the number of

ACDCALLS with no priority that were

answered by this split/skill.

C integer;

smallint

in hsplit

table

4 bytes,

2 bytes

in hsplit

table

MAXINQUEUE The maximum number of simultaneous calls

in this split’s/skill’s queue during the

collection interval.

M integer;

smallint

in hsplit

table

4 bytes,

2 bytes

in hsplit

table

MAXOCWTIME The maximum amount of time that a call,

recorded during the collection interval, waited

in queue and ringing before an agent

answered in this split/skill, the caller

abandoned, or the call was redirected,

received a busy signal, or was disconnected.

M integer 4 bytes

MAXSTAFFED The maximum number of agent POSITIONS

that were simultaneously staffed during the

collection interval.

MAXSTAFFED includes MAXTOP.

M integer;

smallint

in hsplit

table

4 bytes,

2 bytes

in hsplit

table

MAXTOP The maximum number of top agents that

were staffed during the collection interval in

this split/skill.

M integer 4 bytes

Database Item Description

Data

Type

Column

Type

Length

1 2 ... 81 82 83 84 85 86 87 88 89 90 91 ... 267 268

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