AT&T CentreVu CMS Administration Manual de instrucciones descargar pdf (Pagina 216)

Database Tables

CentreVu®

CMS Open Database Connectivity

Exceptions Historical Database Items 3-158

*Available only on Generic 2 and Generic 3 ECS.

†Available only with Generic 2.2 ECS with the ASAI Gateway Interface

feature and Generic 3 ECS with the ASAI feature.

** Available only with Generic 2.1 or later and Generic 3 ECS.

‡ Available only with Generic 3 ECS with the ASAI or EAS feature.

LOGID The login ID of the agent who had the exception. char(10) 10 byte

ASCII

text

string

REASON_

CODE

The reason code that the agent was in when the

exception occurred.

smallint 2 bytes

ROW_DATE

(index)

The day for which data was collected or the exception

occurred.

date 4 byte

Informix

date

ROW_TIME The time at which the exception occurred. smallint 2 bytes

SEQNO The sequence number of this exception record. integer 4 bytes

SPLIT The split/skill in which the agent was doing work when

the exception occurred.

smallint 2 bytes

THRESHOLD The limit, as a number of occurrences, administered

for the exception type. An exception occurs when the

agent’s activity falls outside of that limit.

smallint 2 bytes

TIME The limit, as a number of seconds, administered for

timed exceptions types. An occurrence is logged

against the threshold when the agent’s activity falls

outside of that limit.

smallint 2 bytes

Database

Item

Description

Column

Type

Length

1 2 ... 211 212 213 214 215 216 217 218 219 220 221 ... 267 268

Comentarios a estos manuales

Sin comentarios

AT&T CentreVu CMS Administration Manual de instrucciones Pagina 216

Comentarios a estos manuales

Relacionado con productos y manuales para Software AT&T CentreVu CMS Administration