AT&T CentreVu CMS Administration Manual de instrucciones descargar pdf (Pagina 112)

Database Tables

CentreVu®

CMS Open Database Connectivity

Agent Database Items 3-54

I_AUXOUTTIME

The amount of time during the collection

interval that the agent was in AUX work,

AVAILABLE, or, for Generic 2.2 and

Generic 3 switches, including time when

an ACD or AUXIN/AUXOUT call on hold

and on outbound extension calls. In the

cases where the agent was in AUX work,

AVAILABLE or had an AUXIN/AUXOUT

call on hold, the AUXOUT time and calls

are recorded for the SPLIT that is the

OLDEST_LOGON. In cases where the

agent had an ACD call on hold, SPLIT is

the split or skill associated with the last

ACD call put on hold. I_AUXOUTTIME

includes I_ACDAUX_OUTTIME, but

does not include time calls spent on hold

(except for Generic 2.1 switches).

C integer;

smallint in

hagent

table

4 bytes;

2 bytes in

hagent

table

I_AUXTIME The amount of time the agent spent in

AUX work in SPLIT. When an agent is in

AUX work in multiple splits/skills, this time

is recorded in each split or skill in which

the agent is in AUX. I_AUXTIME includes

I_AUXINTIME and I_AUXOUTTIME.

C integer 4 bytes

I_AVAILTIME The amount of time during the collection

interval that the agent was available for

ACD calls in this split/skill.

C integer;

smallint in

hagent

table

4 bytes;

2 bytes in

hagent

table

I_DA_ACDTIME The amount of time during the collection

interval that the agent spent talking on

direct agent calls. Does not include

HOLDTIME. Requires a Generic 3 switch

with the ASAI or EAS feature for direct

agent calling.

C integer;

smallint in

hagent

table

4 bytes;

2 bytes in

hagent

table

I_DA_ACWTIME The amount of time during the collection

interval that the agent was doing after call

work associated with direct agent ACD

calls. Requires a Generic 3 switch with

the ASAI or EAS feature for direct agent

calling.

C integer;

smallint in

hagent

table

4 bytes;

2 bytes in

hagent

table

Database Item Description

Data

Type

Column

Type

Length

1 2 ... 107 108 109 110 111 112 113 114 115 116 117 ... 267 268

Comentarios a estos manuales

Sin comentarios

AT&T CentreVu CMS Administration Manual de instrucciones Pagina 112

Comentarios a estos manuales

Relacionado con productos y manuales para Software AT&T CentreVu CMS Administration