AT&T MERLIN Attendant Manual de instrucciones

AT&T 555-620-110Issue 1October 1992AT&TMERLIN LEGEND™Communications SystemRelease 2.0Feature Reference

TablesFeatures (continued)Table 21.Table 22.Table 23.Table 24.Table 25.Table 26.Table 27.Table 28.Table 29.Table 30.Table 31.Table 32.Table 33.Table

FeaturesReminder ServiceSMDRSystem Access/Intercom ButtonsTransferReminder Service calls are not eligible for Call Waiting.SMDR does not begin measuri

FeaturesCallbackAt a GlanceUsers AffectedTelephone users, DLC operatorsReports AffectedExtension InformationRemote Access (DISA) InformationSystem Inf

FeaturesTwo types of Callback can be programmed for a telephone: Automatic: Callback is activated automatically whenever the userreaches a busy ex

FeaturesConsiderations and ConstraintsCallback cannot be used for Personal Lines assigned to buttons on a telephone(DFTs). See Line Request for additi

FeaturesSingle-Line TelephonesThe user can make and receive other calls while waiting for the call to becompleted. The request remains in the queue un

FeaturesConferenceCoverageDisplayDo Not DisturbExtension StatusForced AccountCode EntryForward andFollow MeWith Automatic Callback, the call is automa

FeaturesGroup CallingHeadset OptionsHoldLine RequestMulti-FunctionModuleMusic-on-HoldPagingParkPersonal LinesPickupReminder ServiceCalls made to a cal

FeaturesRemote AccessSMDRSystem Access/Intercom ButtonsTransferIf the system is programmed for Remote Access Callback(Autoqueuing), Remote Access user

FeaturesCalling RestrictionsAt a GlanceUsers AffectedTelephone users, operatorsModeAllTelephonesAllSystem ProgrammingAssign or remove outward/toll res

FeaturesAt a Glance (continued)Factory SettingsPhonesOutward/TollUnrestrictedRestrictionARS FRL0 (range 0-6)Pool Dial-OutAll telephones can dial any c

TablesGProgramming Special CharactersTable G-1.Special Characters for Single-LineTelephonesG-1Table G-2. Special Characters for Analog MultilaneTele

Featureswith an FRL of 6 has the most privileges. To use a route, the telephonemust have an FRL equal to or greater than the route’s FRL.See Automatic

FeaturesWhen a marked System Speed Dial code is used to dial a number, the SystemSpeed Dial number overrides calling restrictions (such as outward or

FeaturesDisallowed ListsDisp layExtension StatusForward andFollow MeNight ServicePersonal LinesPoolsSpeed DialSystem Access/Intercom ButtonsDisallowed

FeaturesCamp-OnAt a GlanceUsers AffectedReports AffectedModeTelephonesProgramming CodeFeature CodeMLX Display LabelSystem ProgrammingFactory SettingsR

FeaturesA user at a destination telephone hears a Call Waiting tone when a call iscamped-on even if Call Waiting is not programmed on the destinationt

FeaturesSingle-Line TelephonesCalls can be camped-onto single-line telephones, but single-line telephoneusers cannot use Camp-On.Feature InteractionsC

FeaturesTransferA transfer can be completed by using the Camp-On featurewhether or not the destination extension is busy. When thefeature is used, the

FeaturesCentrex OperationAt a GlanceUsers AffectedTelephone users, operatorsReports AffectedSystem InformationModeAllTelephonesAll touch-tone telephon

FeaturesTo use the features available through Centrex, the user dials a Centrex featurecode from a touch-tone telephone. Some features must be program

FeaturesFigure 3.Full Centrex ServiceLimited CentrexWith Limited Centrex service users depend principally on the communicationssystem’s features, but

TablesxTable of Contents

FeaturesIn the Limited Centrex configuration, some telephones may have Prime Lines,while other telephones access the Prime Lines through a pool. Telep

FeaturesDifferences Between Full Centrex and Limited CentrexThe major difference between Full Centrex and Limited Centrex is where andhow PBX function

FeaturesCentrex service supports only touch-tone telephones,With Full Centrex, the Recall and fixed function buttons (Conference,Transfer, and Drop)

FeaturesMode DifferencesHybrid/PBX ModeThe Hybrid/PBX mode can only be used in a Limited Centrex configuration.Prior to Release 2,0, a switchhook flas

FeaturesIn Behind Switch mode, during periods of high telephone traffic, users mayexperience delays in obtaining dial tone from the Centrex system. Th

FeaturesSingle-Line TelephonesWhen single-line sets are used in Behind Switch mode, a Prime Line is assignedautomatically to the station if there are

FeaturesRecallIn Behind Switch mode, a Recall button should be programmed tosend switchhook flash to activate Centrex features.Speed Dial During perio

FeaturesConferenceAt a GlanceUsers AffectedReports AffectedModeTelephonesProgramming CodeConferenceDropMLX Display LabelSystem ProgrammingMaximumsMult

FeaturesDropping Conference ParticipantsA multiline telephone user can selectively drop conference participants whilethe conference is in progress by

FeaturesCAUTION:If the system selects a Voice button, the caller hears abeep instead of ringing. If a person does not answer atthe destination extensi

The exclamation point in an equilateral triangle isintended to alert the user to the presence ofimportant operating and maintenance (servicing)instruc

FeaturesA single-line telephone user cannot use the Conference feature in the BehindSwitch mode.Telephone DifferencesQueued Call ConsolesA Queued Call

FeaturesOther Multiline TelephonesA multiline telephone user arranges a conference call by pressing theConference button after receiving a call or di

FeaturesIf a single-line telephone with a timed disconnect is used, for example, AT&Tmodel 2500YMGK or 2500MMGK, pressing the switchhook disconnec

FeaturesCoverageDirectoryDisallowed ListsDisplayForced AccountCode EntryForward andFollow MeConference calls can be originated from a Cover button onl

FeaturesGroup CallingHeadset OptionsHoldInspectMulti-FunctionModuleMusic-on-HoldPagingParkPickupRecallCalls waiting in the calling group queue or ring

FeaturesSignalingSpeed DialSMDRSystem Access/Intercom ButtonTransfersignaling can be used during a conference.Press the Conference button to enter the

FeaturesCoverageAt a GlanceUsers Affected Telephone users, DLC operatorsReports AffectedDirect Group Calling InformationExtension InformationGroup Cov

FeaturesAt a Glance (continued)System ProgrammingMaximumsIndividual Coverage receiversper extension (sender)Group Coverage receiversper Coverage Group

FeaturesAt a Glance (continued)Factory SettingsCoverageCoverage InsideCoverage VMSDelay Ring IntervalCoverage Delay IntervalSecondary Coverage Delay I

FeaturesTable 3. Timers Affecting CoverageTimerCoverageDelay IntervalRing TimingOptions:ImmediateDelay RingNo RingSecondaryCoverageDelay IntervalRetry

Do not attach the power supply cord to building surfaces. Do not allowanything to rest on the power cord. Do not locate this product where thecord

FeaturesCover button can be programmed with Ring Timing options: Immediate Ring,Delay Ring, or No Ring.Regardless of how these options are programmed,

Features The QCC queue can be assigned through system programming as areceiver for up to 30 Coverage Groups, with up to four QCC operators(the maxi

FeaturesEligibility for CoverageNot all calls are eligible for Coverage. Eligibility is determined by the type of calland how the sender’s telephone i

FeaturesInteraction of Individual and Group CoverageGroup Coverage can be used alone or with Primary and/or Secondary IndividualCoverage. When both In

Features The value set for the Delay Ring Interval through system programming(1-6 rings)A sender is considered unavailable (his or her telephone do

FeaturesTable 6. Group Coverage Call Delivery RulesReceiver TypeGroup Coverbutton(s) only orGroup Coverbutton(s) andQCC queueSenderIndividual Coverage

FeaturesSettings:Delay Ring Interval = 2 ringsSecondary Delay Interval = 3 ringsFigure 5. Group Coverage Only or All Individual Coverage ReceiversNot

FeaturesFigure 6. Individual (Primary and Secondary) and Group CoverageRinging PatternsCoverage113

FeaturesConsiderations and ConstraintsIn a Release 2.0 (or later) system, when a Coverage receiver calls a Coveragesender the call can be sent to Cove

FeaturesWhen both the QCC queue and multiline telephones are programmed asreceivers for a Coverage Group, the QCC queue is not counted in the eight-re

Customer Support InformationSupport Telephone NumberIn the U.S.A. only, AT&T provides a toll-free customer Helpline(1-800-628-2888) 24 hours a day

FeaturesIf a trunk is programmed to ring in to the QCC queue and also appears as aPersonal Line on a telephone that is a member of a Coverage Group co

FeaturesFeature InteractionsAccount CodeEntryAuto Answer AllAuto AnswerIntercomAutomatic LineSelectionBarge-InCallbackCall WaitingCamp-OnConferenceDir

FeaturesDisplayWhen an Individual or Group Coverage call is answered by a receiverwith a display telephone, Cover is shown for the call type, followed

FeaturesMulti-Function An MFM can be a sender or a receiver for Individual or GroupModuleCoverage. This allows the associated MLX telephone user to sc

FeaturesRinging Options Calls received on line buttons programmed for No Ring are not sent toCoverage.Primary Cover, Secondary Cover, and Group Cover

FeaturesDirect-Line ConsoleAt a GlanceUsers AffectedReports AffectedModeTelephonesDigitalAnalogSystem ProgrammingMaximumsOperator positions(total DLCs

FeaturesDescriptionThe Direct-Line Console (DLC) is an answering position used by systemoperators for the following purposes: to answer outside cal

FeaturesInside Auto Dial buttons can also be programmed on DLCs. The systemoperator can use these buttons to transfer a call, make an internal call, o

FeaturesKey and Behind Switch ModesOnly DLCs (not QCCs) are allowed in Key and Behind Switch modes.A DLC operator cannot select lines that are not ass

FeaturesAuto DialCallingRestrictionsCall Waiting andCamp-OnCoverageDirectoriesDisallowed ListsDo Not DisturbExtension StatusForward andFollow MeAn ins

Customer Support Information Means of Connection. Connection of this equipment to the telephonenetwork shall be through a standard network interfa

Featurescalls received on each outside line (excluding loop-start trunkswith unreliable disconnect) to an outside number must also beassigned in syste

FeaturesParkPersonal LinesPickupPoolsReminder ServiceRemote AccessSpeed DialSystem Access/Intercom ButtonsTransferEight Park Zone codes are automatica

FeaturesDirect Station Selector—MLXAt a GlanceUsers AffectedReports AffectedModeTelephonesSystem ProgrammingMaximumsFactory SettingsPage 1 buttonPage

Features on-hook, off-hook, or Do Not Disturb status of extensions in Extension Status indication (room or group member status) Calling Group

FeaturesThe beginning number for each page is assigned via system programming.When the operator presses a Page button, the page of the DSS corresponds

Features system operator Park Zone access code access code (usually 9) for Automatic Route Selection (ARS) or Idle LinePreference Remote Access

FeaturesTable 7. Results of Pressing DSS Button While Active on a Call: DLCPosition with One-Touch HoldExtension Type ResultUser, Calling Group,Paging

FeaturesTable 8. Results of Pressing DSS Button While Active on a Call: DLCPosition with One-Touch TransferExtension Type ResultUser or Calling GroupT

FeaturesTable 9. Results of Pressing DSS Button While Active on a Call: QCCPositionExtension TypeResultUser or Calling GroupThe caller is put on hold,

FeaturesThe red LEDs for each DSS button are used to determine whether a user is on acall (off-hook), has no call active (on-hook), or is using Do Not

Customer Support InformationInstallation and Operational ProceduresThe manuals for your system contain information about installation andoperational p

FeaturesTable 10. - ContinuedLEDExtensionStatusType MeaningOnUserLine/trunknumberPool dial-outcodeCalling GroupPaging GroupOperator ParkZoneARS, Remot

FeaturesCalling Group or CMS Supervisory OperationA supervisor with a DLC switches from normal call handling to supervisoryoperation by pressing the F

FeaturesExtension Status Operation (Hotel Configuration)When Extension Status is in the Hotel configuration, the Extension Status featureis assigned t

FeaturesMessage Status OperationMessage status operation is in effect when the user presses the MessageStatus button (the lower left feature button on

FeaturesTable 13. LED Meanings for Normal Call Handling with Message StatusActiveLED ExtensionStatusTypeMeaningOffUserA system operator has not turned

FeaturesTable 14. - ContinuedOnUserLine/trunknumberPool dial-outcodeCalling GroupPaging GroupOperator ParkZoneARS, RemoteAccess, ListedDirectoryNumber

FeaturesMode DifferencesBehind Switch ModeIn the Behind Switch Mode, DSS buttons for system operator call Park Zonesare not operable.Feature Interacti

FeaturesGroup CallingHoldInspectLast Number DialMessagingPagingThe LED for a DSS button for a Calling Group extension numberindicates the status of ca

FeaturesParkPickupSaved NumberDialSignalingSystemNumberingPark Zone codes cannot be assigned to the DSS buttons on aMERLIN II System Display Console.

FeaturesTransferThe Transfer option of One-Touch Hold applies only to outsidecalls on a DLC and not to calls on a QCC. When One-TouchHold is programme

Customer Support InformationAllowing this equipment to be operated in such a manner as not toprovide proper answer supervision signaling is in violati

FeaturesDirectoriesAt a GlanceUsers AffectedSystem DirectoryTelephone usersExtension DirectoryMLX display telephone usersPersonal DirectoryMLX-20L tel

FeaturesAt a Glance (continued)Maximums (continued)Personal Directory50 listings per Personal Directory48 MLX-20L users11 characters per name field28

FeaturesSpecial characters may be needed when programming System Speed Dialcodes. Each of these characters counts as one of the 40 digits allowed in t

FeaturesExtension numbers can be programmed in a Personal Directory. However, inthe Key and Behind Switch modes, the user must press an ICOM button be

FeaturesTo use the System or Extension Directory feature, an MLX-20L telephone userpresses the Menu button, then selects Directory from the display, t

FeaturesSingle-Line TelephonesSingle-line telephone users cannot use the Extension Directory feature or thePersonal Directory feature but can dial the

FeaturesHoldLabelingLast Number DialMessagingPersonal LinesPoolsRecallSaved NumberDialPress the Hold button to enter the Pause special character in ad

FeaturesDisplayAt a GlanceUsers AffectedTelephone users, operatorsModeAllTelephonesMLX display telephones, MERLIN® II System Display Console,BIS-22D,

FeaturesTable 15 shows examples of call-handling displays.Table 15. Call-Handling DisplaysSample DisplaysMaking CallsAnalog MultilineMLXWhen a user ma

FeaturesTable 15. - ContinuedReceiving CallsFor inside calls, the display shows the nameof the caller (if labels have beenprogrammed) and/or the exte

Customer Support Informationmatériel doit également être installé en suivant une méthode acceptée deraccordement. Dans certains cas, les fils intérieu

FeaturesThe imprinted More button is used to read screens that include too muchinformation to fit on the display all at once. The availability of more

FeaturesIf the user activates features, information on the Home screen is replaced withprompts and feedback. In general, prompts appear on Line 1 and

FeaturesFeature ScreenThe Feature screen provides quick access to commonly used features. Whenthe user presses the Feature button, one of four Feature

FeaturesNOTE: Pickup Group appears on the display only if the telephone is partof a Pickup Group. Barge-In appears only on system operator console

Features1234567Figure 13. 7-Line Display Inspect Screen for Programmed ButtonAnalog Multiline Display TelephonesThe following types of information app

FeaturesFeature InteractionsFeatureDescriptionAccount Code When a user activates the feature, theEntry display prompts the user to enter anaccount cod

FeaturesSample DisplaysFeatureDescriptionBarge-InMLX telephone users see amessage on the display when theyuse Barge-In. If Barge-In is denied,the mess

FeaturesFeatureDescriptionConferenceAs with any other call, the dialeddigits appear on Line 1 of thedisplay as a user sets up aconference call.Coverag

FeaturesSample DisplaysFeatureDescriptionAnalog MultilineMLXCoverage(continued)Date and TimeDirectoriesDirect StationSelectorDo Not DisturbMLX telepho

FeaturesFeatureDescriptionExtension StatusHotel/Motel mode:Follow MeWhen a supervisor changes aroom’s ES status, the supervisoris prompted to select t

Copyright © 1992 AT&TAll Rights ReservedPrinted in U.S.A.NoticeEvery effort was made to ensure that the information inprinting. However, informati

MERLIN LEGENDThis device compiles with Part 15 of the FCC Rules. Operation issubject to the following two conditions: (1) this device may notcause har

FeaturesSample DisplaysFeatureDescriptionAnalog MultilineMLXFollow MeIf the station from which calls are(continued) being forwarded is an MLX displayt

FeaturesFeatureDescriptionSample DisplaysAnalog Multiline MLXGroup CallingAfter pressing either the(continued)Available or Unavailable buttonor dia

FeaturesSample DisplaysFeatureDescriptionAnalog MultilineMLXInspectMLX telephone users can inspectNo displayAccount Codethe contents of programmedbutt

FeaturesSample DisplaysFeatureDescriptionAnalog MultilineMLXMessaging(continued)The display indicates the sender ofthe message. On MLX telephones,an u

FeaturesSample DisplaysPagingParkPickupFeatureDescriptionNight ServiceWhen a system operator with anMLX telephone uses aprogrammed Night Service butto

FeaturesSample DisplaysFeatureDescriptionAnalog MultilineMLXPRIProgrammingWhen an outgoing call is dialed ona PRI line, an analog multilinetelephone d

FeaturesFeatureDescriptionProgrammingIf the user presses a button that is(continued)already programmed, the name ofthe feature appears on the display.

FeaturesSample DisplaysFeatureReminderService(continued)Remote AccessSaved NumberDialTimerDescriptionWhen an operator sets or cancels areminder for an

FeaturesSample DisplaysFeatureDescriptionAnalog Multiline MLXTransfer When an MLX telephone userpresses Transfer, the displayprompts the user to dia

FeaturesDo Not DisturbAt a GlanceUsers AffectedTelephone users, DLC operatorsReports AffectedExtension InformationModeAllTelephones All except QCC and

Customer Support InformationSecurity of Your System—Preventing Toll FraudAs a customer of a new telephone system, you should be aware that thereexists

FeaturesConsiderations and ConstraintsDo Not Disturb must be programmed onto an available button.If a user turns on Do Not Disturb while receiving a c

FeaturesSingle-Line TelephonesDo Not Disturb is not available on single-line telephones.Feature InteractionsAuto DialBarge-InCallbackCamp-OnCoverageDi

FeaturesPagingPosted MessageReminder ServiceSignalingSystem Access/Intercom ButtonsTransferVoice Announceto BusySpeakerphone Paging calls cannot be ma

FeaturesDropSee Conference.Drop179

FeaturesExtension StatusAt a GlanceUsers AffectedDLC operators, hotel or Calling Group supervisors/users,Call Management System (CMS) supervisors/user

FeaturesDescriptionExtension Status can be used by a system operator, a calling group or CallManagement System (CMS) supervisor with a Direct-Line Con

FeaturesTable 18. Extension Status for Calling Group/CMS ConfigurationExtensionLEDStatus StatusMeaning0OffTelephone is signed out from the groupand th

FeaturesIf the system is programmed for Extension Status in the hotel configuration,telephones can be changed to Status 0 (regular call handling) only

FeaturesNOTE:MLX display telephone users see only the first three characters dialed (forexample, F76) when changing the status of telephones.In either

FeaturesForced Account Code EntrySee Account Code Entry.Forced Account Code Entry185

Customer Support Information Use random sequence authorization codes, which are less likely to beeasily broken. Deactivate all unassigned codes

FeaturesForward and Follow MeAt a GlanceUsers AffectedTelephone users, operatorsReports AffectedExtension InformationOperator InformationModeAllTeleph

FeaturesDescriptionForward and Follow Me provide two ways for users to send calls to anothernumber. Calls can be forwarded either to another inside ex

FeaturesForward, Remote Call Forward, and Follow Me do not send the following typesof calls: Voice-announced inside calls Calls received on a C

FeaturesTable 19. Forwarded Call RingingCalls forwarded to...Telephone TypeInside ExtensionOutside NumberMultilineForwarding telephone ringsForwarding

FeaturesNo error tone sounds when a user with a restricted telephone uses Remote CallForward. However, when a call eligible for forwarding is received

FeaturesQueued Call ConsolesCalls cannot be forwarded from a QCC to another extension or an outsidenumber. (The QCC operator uses Position Busy instea

FeaturesTo cancel Forward and Follow Me from other extensions at the destinationtelephone, the multiline telephone user presses the Feature button, di

FeaturesFeature InteractionsAccount CodeEntryAllowed Listsand CallingRestrictionsAuto Answer AllAutomatic RouteSelectionBarge-InCallbackAccount codes

FeaturesCall WaitingConferenceCoverageDirect StationSelectorDisallowed ListsDisplayCall Waiting does not apply for forwarded calls because thesystem t

FeaturesDo Not DisturbForced AccountCode EntryGroup CallingMulti-FunctionModuleNight ServicePagingParkWhen an MLX display telephone user turns Follow

Customer Support InformationLimitation of LiabilityEXCEPT FOR PERSONAL INJURY, DIRECT DAMAGES TO TANGIBLEPERSONAL PROPERTY PROXIMATELY CAUSED BY AT&am

FeaturesPersonal LinesWhen an extension is programmed as the principal user of aPersonal Line, calls arriving on the Personal Line can beforwarded to

FeaturesSystem Access/A Shared SA button cannot be used to turn on Forward orIntercom ButtonsRemote Call Forward for the principal’s telephone. Callsr

FeaturesGroup CallingAt a GlanceUsers AffectedTelephone users, operatorsReports AffectedDial PlanDirect Group Calling InformationExtension Information

FeaturesAt a Glance (continued)System ProgrammingAssign Calling Group members and Calling Group supervisorsto each Calling Group:● Extensions → More

FeaturesAt a Glance (continued)Maximums (continued)Overflow Threshold(Calls-in-Queue Alarm)1 (range 1—99)External Alerts per group1Overflow Receivers

FeaturesCalling Group members log in when they are ready to take calls (availablestatus) and log out while they finish call-related activities or when

FeaturesThe supervisor console should include the following programmed buttons: One button per Calling Group member, programmed with the member’sex

Featuresshare one. The delay announcement device should not be assigned as aCalling Group member.When no Calling Group members are available and calls

FeaturesNOTE:Message-waiting indications cannot be sent to the extension numberassigned to the group unless this option is programmed. The message-wai

Featuresqueue can provide overflow coverage for more than one Calling Group. If noOverflow Receiver is programmed, the call continues to ring in the q

Customer Support Information AUDIX Voice Power™ has the ability to limit transfers to subscribers only.You are strongly urged to limit transfers

FeaturesCalling Group TypeThe Group Type setting determines whether or not the system automaticallylogs in members of a Calling Group following a powe

FeaturesTo allow all Calling Group members’ extensions to ring when an outside call isnot answered within three rings, the trunks programmed to ring i

FeaturesTelephone DifferencesDirect-Line ConsolesA DLC can be a member of a Calling Group and is normally used as the CallingGroup supervisor position

FeaturesOther Multiline TelephonesCalling Group members log into the group by pressing the programmedAvailable button or by pressing the Feature butto

FeaturesCallbackCall WaitingCamp-OnConferenceCoverageCalls made to a Calling Group are not eligible for Callbackbecause the call rings into the Callin

FeaturesDisplayDo Not DisturbExtension StatusForward andFollow MeCalling Group agents with MLX display telephones seefeedback messages on the display

FeaturesLabelingMessagingMulti-FunctionModuleMusic-on-HoldNight ServiceParkPersonal LinesPickupAn alphanumeric label can be assigned to the Calling Gr

FeaturesPoolsRemote AccessRinging OptionsSignalingSMDRSystem Access/Intercom ButtonsSystemNumberingTrunks assigned to pools can be assigned to ring in

FeaturesTransfer A call transferred to a Calling Group is not returned to theoriginator; the call is handled like any other call received in theCallin

FeaturesHeadset OptionsAt a GlanceUsers AffectedReports AffectedModeTelephonesProgramming CodeHeadset Hang UpHeadset StatusHeadset Auto AnswerHeadset/

Customer Support Information If you have a special telephone line connected to your PBX or Keysystem for Remote Administration and Maintenance, you

FeaturesA Headset Hang Up button must be programmed for an MLX telephone or MLXDLC through centralized telephone programming for the user or operator

FeaturesWhen Headset Status is on, switchhook operation is disabled. The handset orspeakerphone can be used to make or answer a call, but the only way

FeaturesHeadset/Handset MuteHeadset/Handset Mute allows an MLX telephone user or operator to turn themicrophone in the headset or handset off and on.

FeaturesTelephone DifferencesQueued Call ConsolesA QCC does not have a Headset Hang Up button, nor can the button beprogrammed. Headset operation is a

FeaturesConferenceDo Not DisturbHoldPagingParkPrivacyRinging/IdleLine PreferenceRinging OptionsTransferHeadset Auto Answer is turned off automatically

FeaturesHoldAt a GlanceUsers AffectedTelephone users, operatorsReports Affected Operator Information,System InformationModeAllTelephonesAllFeature Cod

FeaturesAn outside caller on hold hears Music-on-Hold, if programmed, or silence.If a call on hold is not picked up within a set length of time, the p

Features QCC Hold Return determines what happens to a call that a QCCoperator has put on hold and that has not been picked up after theOperator Hol

FeaturesTelephone DifferencesDirect-Line ConsolesWhen DLC Operator Automatic Hold is enabled, a DLC operator can put anactive call on hold by pressing

FeaturesSingle-Line TelephonesA single-line telephone user can put a call on hold by sending a switchhookflash— pressing and releasing the Recall or F

Customer Support InformationThis page intentionally left blank.xxivCustomer Support Information

FeaturesDisallowed ListsDisplayGroup CallingHeadset OptionsInspectMulti-FunctionModulePagingParkPersonal Lines,Pickup, andTransferThe Hold button is u

FeaturesRecallSpeed DialSystem Access/Intercom ButtonsSingle-line telephones use a switchhook flash to put a call onhold, by pressing and releasing th

FeaturesIdle Line PreferenceSee Automatic Line Selection and Ringing/Idle Line Preference.228Idle Line Preference

FeaturesInside Dial ToneAt a GlanceUsers AffectedTelephone users, operatorsReports Affected System InformationModeAllTelephonesAllSystem ProgrammingOp

FeaturesInspectAt a GlanceUsers AffectedTelephone users, operatorsMode AllTelephonesMLX display telephonesDescriptionInspect allows an MLX display tel

FeaturesIf a user inspects a line that someone else is using, the display shows that theline is in use.If Inspect is activated and someone makes a voi

FeaturesFeature InteractionsAlarm (Operator) Inspect can be used on an MLX DLC or a Queued Call Console(QCC) to display the number of alarms.Conferenc

FeaturesLast Number Dial Starting with Release 2.0 systems, if a Last Number Dial buttonis inspected, the display shows the last number stored for

FeaturesIntegrated AdministrationAt a GlanceUsers AffectedReports AffectedModeTelephonesFactory SettingsAutomated Attendant Calling GroupCall Answer C

FeaturesThe switch and the applications share the following information: System numbering of extensions, trunks, and pools System labeling— the

About This BookThe MERLIN LEGEND™ Communications System is an advanced digitalswitching system that integrates voice and data communications features.

FeaturesIntegrated Administration provides the following additional functions:Application Switch(on the Technician Maintenance menu, for qualifiedDefa

Featuresruns every day at 3:00 a.m., comparing the application database to the switchprogramming and bringing the two into agreement. The program make

FeaturesTable 21. Voice Channels RequiredNo. of ChannelsRequired Trunks SubscribersBusy-hour Calls21 to 6 1 to 20 1 to 2047 to 1821 to 6021 to 60619 t

Features4. Select Extension Directory and on the resulting screens, programthe following: Assignment of extensions as AUDIX Voice Power subscriber

FeaturesOperationThe user accesses Integrated Administration in one of the following ways: Log in to IS-III as is and enter a password, if applicab

FeaturesTable 22. – ContinuedLabel KeyActionDeleteDisplayFrm–MgmtHelpNextPageNext-RecPrevPagePrev-RecSave[F2][F1] or [F4][F7][F1][F5][F5][F4][F4][F3]D

FeaturesApplication Switch DefaultsAUDIX Voice Power Switch DefaultsAutomated Attendant -Calling Group:770Call Answer - Calling Group:7926Information

Featurescolumns, other than at initial installation, indicates that the values have beenchanged through system programming on the switch, using the pr

Features Delay Ring and Coverage Delay RingThe user can change these values by positioning the cursor on theappropriate field and entering a new va

Featurestogether with the label for each extension, if there is one. If the directory doesexist, the technician has the following choices: Exit wit

About This BookTerms and Conventions UsedThe following conventions are used in this book: Bold type is used for imprinted (dedicated) or programmed

FeaturesThe user can press [F2] (Delete) to delete the information on theextension from the application database. (If the extension still exists onthe

FeaturesAUDIX Voice Power UserExtension:nnnnAdd User to AUDIX Voice Power Cover Group:[yes/no]AUDIX Voice Power button number: --AUDIX Voice Power/FAX

FeaturesThe Auto Dial button programming does not appear in the applicationdatabase. As a result, if the user returns to this screen, IntegratedAdmini

Features Add Auto Dial button for Automated Attendant Calling Group (770). Add private fax extension(s) to or delete from AUDIX Voice PowerCover

FeaturesSystem Programming/Switch Admin FormChannel ExtensionService0----[Service]1----[Service]2----[Service]3----[Service]4----[Service]5----[Servic

FeaturesSwitch Programming ResultsThe following information is sent to the switch (see “Application SwitchDefaults,” earlier in this section, for deta

FeaturesIf Call Answer is selected Add label AUDIXVP to or delete from Call Answer extension(s). Add label AUDIXVP to Call Answer Calling Grou

FeaturesIf Information Service is selected Add label AUDIXVP to or delete from Information Service extension(s). Add label AUDIXVP to Informat

FeaturesScreen ResultsOn initial installation of IS-III, when the user finishes with the SystemProgramming/Switch Admin Form screen, the system steps

FeaturesAutomated AttendantChannels:nn nn nn nnExtensions :nnnn nnnn nnnn nnnnAutomated Attendant Usage: []Figure 19. Automated Attendant Screen Ch

About This BookProduct Safety LabelsAn exclamation point inside a triangle and the word “caution” or “Warning”indicate hazardous situations. These pro

FeaturesIf Automated Attendant Usage has not been changed:On initial installation, the screen for the next service selected on the SystemProgramming/S

FeaturesAutomated Attendant- Delayed Call HandlingChannels:nn nn nn nnExtensions :nnnn nnnn nnnn nnnnBackup Operator Extension: ----Figure 21. Automat

FeaturesOn subsequent access, the System Programming/Switch Admin Menu screenreturns.Automated Attendant - Night ServiceChannels:nn nnExtensions:nnnn

FeaturesCall AnswerWhen the user has selected Call Answer or Automated Attendant as a serviceon the System Programming/Switch Admin Form screen during

FeaturesFAX ResponseWhen the user has selected FAX Response as a service on the SystemProgramming/Switch Admin Form screen during initial installation

FeaturesInformation ServiceWhen the user has selected Information Service as a service on the SystemProgramming/Switch Admin Form screen during initia

FeaturesMessage DropWhen the user has selected Message Drop as a service on the SystemProgramming/Switch Admin Form screen during initial installation

FeaturesVoice MailWhen the user has selected Voice Mail or Automated Attendant as a service onthe System Programming/Switch Admin Form screen during i

FeaturesConsiderations and ConstraintsIntegrated Administration never adds or changes extensions on the switch.When the application database is reconc

FeaturesGroup CallingLabelingNight ServiceRinging OptionsSystemNumberingTransferAUDIX Voice Power services and the FAX Response service are set upas m

ContentsCustomer Support InformationxiiiAbout this Bookxxv Terms and Conventions Usedxxvi Product Safety Labelsxxvii Securityxxviii How This Book

About This BookSecurityThe use of passwords prevents unauthorized users from abusing thecommunications system. It is strongly recommended that passwor

FeaturesLabelingAt a GlanceUsers AffectedTelephone users, operatorsReports AffectedDial PlanDirect Group Calling InformationExtension DirectoryGroup C

FeaturesDescriptionThrough the use of Labeling, the system manager can program the system toprovide identification information (called labels) and po

FeaturesTable 23. Factory-Set Posted Messages and Their CodesNumber Message01DO NOT DISTURB (fixed in Release 2.0, changeable in earlier Releases)02O

FeaturesNOTE:The availability of the caller identification information may be limited bylocal-serving (caller’s) jurisdiction, availability, or centra

FeaturesMessagingThe labels stored in the Extension Directory appear on MLXdisplay telephones when users send each other messages.Messages include the

FeaturesLanguage ChoiceAt a GlanceUsers Affected Telephone users, operators, system managerReports AffectedExtension InformationSMDRSystem Information

Features The system manager can program the entire system to operate inEnglish, French, or Spanish, including MLX prompts and displays, SMDRheading

FeaturesSMDR Report LanguageThrough system programming, SMDR reports can be printed with headers inEnglish, French, or Spanish, independently of the l

Featurespressing [F10] and making a selection, the SPM user can select a differentlanguage for this window for the duration of the current session.Co

FeaturesLast Number DialAt a GlanceUsers AffectedReports AffectedModeTelephonesProgramming CodeFeature CodeMLX Display LabelMaximumsTelephone users, o

About This BookHow This Book Is OrganizedThe description of each feature in this book is organized under the followingheadings. Each heading is includ

FeaturesLast Number Dial saves whatever you dial, whether the number is valid or not.If a user dials a telephone number and, after the call is connect

FeaturesSingle-Line TelephonesTo redial a number using Last Number Dial, the single-line telephone user liftsthe handset and then, while listening to

FeaturesSMDRAll outside numbers dialed using Last Number Dial arerecorded on the SMDR report.System Access/When Last Number Dial is used on a call mad

FeaturesLine RequestAt a GlanceUsers AffectedTelephone users, operatorsModeAllTelephonesAll except MLC-5 cordless, QCC, and single-line telephonesDesc

FeaturesMode DifferencesHybrid/PBX ModeIn the Hybrid/PBX mode, Line Request can be used for Personal Lines orspecial purpose lines (such as WATS) assi

FeaturesMessagingAt a GlanceUsers AffectedTelephone users, operatorsReports AffectedDirect Group Calling InformationExtension DirectoryExtension Infor

FeaturesAt a Glance (continued)System ProgrammingMaximumsMessages per display telephoneMessage Waiting Receiversprogrammed for FaxMessage Waiting Rece

FeaturesA Send/Remove Message button is a fixed button on Queued Call Consoles(QCCs) and cannot be reassigned. The button is factory-assigned to DLCs

FeaturesIf the caller leaves another message for the same person before that personresponds to a previous message, the previous message is overwritten

FeaturesWhen the Message LED is on and the user does not have a display telephone,he or she must check with potential sources (that is, voice messagin

About This BookRelated DocumentsA number of related documents are available, providing additional informationabout the communications system. (For ord

FeaturesAn analog multiline telephone user can read messages by pressing theMessage button. The first message received is shown on the display. If th

FeaturesPosted MessagesUsers can post a message to provide special information to co-workers withdisplay telephones—for example, where the person is w

FeaturesConsiderations and ConstraintsIn Release 2.0 and later, if the user has a programmed Posted Message buttonand the Do Not Disturb feature is tu

FeaturesDirect-Line ConsolesTelephone DifferencesThe Send/Remove Message feature is a system operator-only feature used bythe DLC system operator to t

FeaturesFeature InteractionsBarge-InIf Barge-In is used to contact a user with a posted message, thecaller’s telephone does not display that message.D

Featuresautomatically post or unpost the message when the feature isturned on or off. A user can post or unpost a DO NOTDISTURB message by pressing a

Featurestransfer, extension C receives the message even if extension Cdoes not answer and the call is ringing at extension B as atransfer return.If an

FeaturesMicrophone DisableAt a GlanceUsers AffectedTelephone users, DLC operatorsReports Affected Extension DirectoryModeAllTelephonesAll MLX (except

FeaturesTelephone DifferencesQueued Call ConsolesThe microphone on a QCC cannot be disabled.Other Multiline TelephonesMicrophone Disable cannot be ass

FeaturesMulti-Function ModuleAt a GlanceUsers AffectedTelephone users except DLC, QCC operatorsReports AffectedSMDRModeAllTelephones MLX telephones ex

About This BookDocument No.TitleDocumentation for Qualified Technicians555-620-140Installation, Programming, & Maintenance (lP&M) Binder(consi

Featuresthe MLX telephone user, calls cannot be made from the device connected tothe MFM. In addition, if the Voice Announce to Busy feature is being

FeaturesIf the external alert is used to supplement the ringing for both inside and outsidecalls, the MFM should be assigned (via centralized telephon

Features The Automatic Line Selection sequence should be set to the following:— SA Ring or ICOM Ring— SA Originate Only or ICOM Originate Only— I

FeaturesConsiderations and ConstraintsWhen both the MLX telephone and the device connected to an MFM are in use,the Voice Announce to Busy feature can

FeaturesMode DifferencesHybrid/PBX ModeKey andWhen Ringing/Idle Line Preference is turned on and Automatic Line Selection isset to select an SA button

FeaturesFeature InteractionsAuto DialAutomatic LineSelectionCallbackConferenceCoverageDo Not DisturbForward andFollow MeGroup CallingHoldMessagingAn i

FeaturesNight ServicePagingParkPersonal LinesPower FailureTransferPrivacyRinging/Idle LinePreferenceRinging OptionsSaved NumberDialSignalingSMDRAn MFM

FeaturesSpeed DialSystem Access/Intercom ButtonsTransferVoice Announceto BusySpeed Dial cannot be used with an MFM.It is recommended that one SA Ring

FeaturesMusic-on-HoldAt a GlanceReports AffectedSystem InformationMode AllTelephonesAllSystem ProgrammingDesignate the Music-on-Hold port:● AuxEquip

FeaturesTable 26. Music-on-Hold and RingbackTransfer AudibleTransferred CallsCalls on HoldRingbackRingingMusic, recordedannouncement, or silence(see n

About This BookHow to Comment on This DocumentWe welcome your comments about the usefulness of this document. Please tellus what you like, as well as

FeaturesFeature InteractionsCallbackCamp-OnConferenceGroup CallingParkPersonal LinesRemote AccessTransferAn outside caller waiting in the Callback que

FeaturesNight ServiceAt a GlanceUsers AffectedTelephone users, operatorsReports AffectedExtension InformationNight Service InformationModeAllTelephone

FeaturesDescriptionNight Service provides options for after-hours telephone operation that can beprogrammed in any combination of the following: Nigh

FeaturesNight Service with Outward RestrictionNight Service with Outward Restriction prevents unauthorized after-hours use oftelephones. When this opt

FeaturesWhen Night Service is deactivated by the system operator or automatically bythe system, telephones are reset to their programmed ringing optio

FeaturesOn a system with 30 lines or fewer, a Night Service button is factory-assignedto analog DLCs with 34 buttons or more. On a system with fewer t

FeaturesFeature InteractionsAutomatic RouteSelectionCallingRestrictionsDisplayForward andFollow MeGroup CallingMulti-FunctionModulePickupWhen Night Se

FeaturesRemote AccessRinging OptionsSystem Access/Intercom ButtonsWhen Shared Remote Access is assigned to a trunk, incomingcalls on that trunk receiv

FeaturesNotifySee Signal/Notify.314Notify

FeaturesPagingAt a GlanceUsers AffectedTelephone users, operatorsReports AffectedDial PlanExtension InformationGroup PagingSystem InformationModeAllTe

FeaturesThis book is designed to provide both summary and detailed information aboutevery feature in the communications system. For each feature, the

FeaturesSpeakerphone PagingAn announcement made using Speakerphone Paging is heard on telephoneswith built-in speakerphones or speakerphone adjuncts.

FeaturesThe system automatically reserves extension numbers 793-798 for the first sixSpeakerphone Paging Groups. Up to 10 telephones can be assigned t

FeaturesConsiderations and ConstraintsA telephone without a speakerphone, loudspeaker, or speakerphone adjunctcannot be a member of a Speakerphone Pag

FeaturesTelephone DifferencesDirect-Line ConsolesQueued Call ConsolesThe trunk jack programmed as a Loudspeaker Paging port can be assigned toa button

FeaturesA multiline telephone user can access the Loudspeaker Paging equipment andmake an announcement via Loudspeaker Paging in the following ways:

FeaturesFeature InteractionsAuto DialBarge-InCallbackCall WaitingCamp-OnConferenceDirect StationSelectorDisplayDo Not DisturbForward andFollow MeA Spe

FeaturesHeadset OptionsHoldInspectMicrophoneDisableMulti-FunctionModulePersonal LinePickupPoolsRemote AccessStation MessageDetail RecordingSystem Acce

FeaturesParkAt a GlanceUsers AffectedTelephone users, operatorsReports Affected Extension InformationOperator InformationSystem InformationModeAllTele

Featuresas a DLC system operator) must park more than one call, more SA or ICOMbuttons should be assigned to the telephone.The system also automatical

FeaturesCalls parked by QCC operators can be programmed to return to the QCCqueue or can be assigned to the QCC system operator who parked the callsan

FeaturesIndex of Feature NamesFeature NameSee400EM Module7500B ModuleAAbbreviated RingAccount Code EntryAdapterAdjunctsAlarmAlarm ClockAllowed ListsAp

FeaturesFeature InteractionsAuto DialCallbackConferenceCoverageDirect StationSelectorDisplayA system operator can program park zones on inside Auto Di

FeaturesForward andFollow MeGroup CallingHeadset OptionsHoldLine RequestMulti-FunctionModuleMusic-on-HoldPickupSMDRSystem Access/Intercom ButtonsSyste

FeaturesPersonal LinesAt a GlanceUsers AffectedReports AffectedModeTelephonesSystem ProgrammingMaximumsFactory SettingsAssigned Personal LinesTelephon

FeaturesWhen an individual Personal Line is assigned to a line button on more than onetelephone, a maximum of two users of that Personal Line can join

FeaturesWhen no principal user is assigned for a Personal Line, calls received on thePersonal Line cannot be forwarded to outside telephone numbers. C

FeaturesTelephone DifferencesDirect-Line ConsolesThe factory setting for analog DLCs assigns the first 1–32 lines connected to thesystem as Personal L

FeaturesCall WaitingCoverageDirectoriesDisallowed ListsForced AccountCode EntryForward andFollow MeA user does not hear a Call Waiting tone for calls

FeaturesGroup CallingHoldMulti-FunctionModuleMusic-on-HoldPagingPoolsPrivacySystem Access/Intercom ButtonsTo allow all Calling Group members’ telephon

FeaturesPersonalized RingingSee Ringing Options.334 Personalized Ringing

FeaturesPickupAt a GlanceUsers AffectedTelephone users, operatorsReports AffectedExtension InformationGroup Call PickupModeAllTelephonesAll (except ML

FeaturesFeature NameSeeBBackup, batteryBarge-InBarrier codeBehind Switch ModeBehind Switch OperationBilling number of callerBridging of station lines

FeaturesTable 27. Types of Call PickupIndividualIndividualIndividualExtensionLineGeneralGroupInside ringing Outside ringingInside ringing Inside ringi

FeaturesConsiderations and ConstraintsWhen Group Pickup is used to answer a call, the user cannot determine whosecall is being answered. A user with a

FeaturesTo answer calls on specific lines, the user presses a programmed generalpurpose Pickup button or presses the Feature button and dials 9, then

FeaturesFeature InteractionsCallbackCall WaitingConferenceCoverageDirect StationSelectorDisplayForward andFollow MeGroup CallingNight ServiceA Callbac

FeaturesPagingParkPersonal LinesSMDRSystem Access/Intercom ButtonsTransferWhen the line number used for loudspeaker paging is notassigned to a button

FeaturesPoolsAt a GlanceUsers AffectedTelephone users, operatorsReports AffectedDial PlanModeHybrid/PBX onlyTelephonesAllSystem ProgrammingAssign indi

Features All ground-start trunks are assigned to the pool with the factory-setextension number 890.NOTE:On initialization of a Release 1.0 system,

FeaturesTrunks assigned to pools cannot be assigned as Personal Lines (assigned tobuttons) on any telephone except a Direct-Line Console (DLC). Howeve

FeaturesFeature InteractionsAlarmAuto DialAutomaticMaintenanceBusyAutomatic RouteSelectionCallbackCallingRestrictionsCoverageDirectoryDisplayForced Ac

FeaturesGroup CallingLine RequestMusic-on-HoldPagingSpeed DialSMDRSystemNumberingTrunks assigned to pools can be assigned to ring into a callinggroup.

FeaturesFeature NameCentralized Telephone ProgrammingCentrexClass of RestrictionChannel Service UnitCommon AdministrationConferenceConsultation Transf

FeaturesPower Failure TransferAt a GlanceUsers AffectedTelephone users, operatorsModeAllTelephones Single-line telephonesHardwareIf ground-start trunk

FeaturesSingle-Line TelephonesTouch-tone single-line telephones must be connected to PFT line jacks fortouch-tone trunks; rotary single-line telephone

FeaturesPrimary Rate Interface (PRI)At a GlanceUsers AffectedTelephone users, operatorsReports AffectedDS1 InformationPRI InformationSMDRModeKey, Hybr

FeaturesAt a Glance (continued)System ProgrammingPRI (continued)Specify telephone number to send to network foroutgoing calls on ISDN lines:● LinesTru

FeaturesAt a Glance (continued)Factory Settings100D ModuleType of FacilityT1Framing Format D4 compatibleLine CodingAMI-ZCSSignaling Robbed-Bit Signali

FeaturesAt a Glance (continued)Factory Settings (continued)Link layer address orTEI assigned0 (range 0-63)Dial Plan Routing TableService valueEmptyDig

FeaturesUp to three T1 carrier trunks, and therefore three PRIs, can be connected to thesystem through separate 100D modules, each of which occupies a

FeaturesBoth ends of the DS1 facility must be able to communicate. To ensure this, thefollowing options are set during system programming to match the

FeaturesFraming FormatTo identify the DS0 channels, the DS1 signal is segmented into blocks of 193bits called frames. A frame consists of 24 eight-bit

FeaturesOrdinarily, bipolar violations are caused by noise hits to the signal. However,B8ZS line coding allows the 8-bit strings to be detected at the

FeaturesFeature NameSeeDirect Dept. Calling (Hunting, Hunt Groups)Direct Facility Termination (DFT)Direct Group Calling (DGC)Direct Inward Dialing (DI

FeaturesTable 28. Line Compensation SettingsCable LengthSettingdB Loss(22-Gauge Wire)10.60—133 feet (0—40.5 meters)21.2133—266 feet (40.5—81 meters)31

FeaturesRBS is appropriate for voice and voice-grade data (up to 1200 bps), butfacilities using RBS cannot accurately transmit digital data becausedig

FeaturesNetwork Services SupportedThis option specifies the type of outgoing network service provided by each B-channel group. The choices are as foll

Features N200 Counter — counts the number of times the communications systemhas transmitted a message on a D-channel because no link layeracknowled

FeaturesFigure 28. PRI Call ProcessingARS=Automatic Route SelectionDPR=Dial Plan Routing TableNS=Network Selection TableBCG=B-Channel Group DPT=Direct

Featuresnumber per B-channel group. The line phone number, which is matchedagainst the CdPN, is used for routing a call to a specific line that normal

FeaturesTable 29. Sample Dial Plan Routing TableEntry #Service0SDN71SDN102MEG80010# of digitsin CdPNPattern555 [none] [none][none]Digit deletionDi

FeaturesCharacteristics and valid entries for the Dial Plan Routing Table are as follows: By default, the table value for Service is empty. Ther

Features Transfer without Consultation: In Release 2.0 and later, pressing theMore button on an MLX display telephone that is a transfer destinati

Features There can be up to four entries (0 through 3). The pattern can be up to eight digits. An asterisk (*) is a wild card. The pattern

ContentsFeatures (continued) Direct Station Selector MLX Directories Display Do Not Disturb Drop Extension Status Forced Account Code Entry F

FeaturesFeature NameSeeFeature feedbackFlexible NumberingFollow meForced Account Code EntryForwardGGeneral PickupGeneral Purpose Adapter (GPA)Ground S

FeaturesWhen a call is placed on a Call-by-Call B-channel group, the dialed number andtype of call must match one of the entries, the specified number

FeaturesPRI BenefitsThe following benefits are provided by PRI service: Speed: Data calls to outside destinations can be established on thesame B-

FeaturesPRI FeaturesFeatures offered by PRI are as follows: Connectivity to 5ESS Generic 6 (Release 2.0 and later)The benefits of 5ESS connectivity

FeaturesThe system allows an authorization code to be entered with the AccountCode Entry feature. This is especially useful for data calls. SID-ANI

FeaturesRouting by Dial Plan requires programming of the Dial Plan Routing Table andthe B-channel group to be routed by dial plan.The Call Management

FeaturesAutomatic RouteAn incoming call can access Automatic Route Selection (ARS)Selectiononly through Remote Access, transferring, or Remote CallFor

FeaturesHFAIPagingPersonal LinesRemote AccessRemote CallForwardSMDRTransferIncoming calls on a line that is a member of a B-channel groupprogrammed fo

FeaturesPrivacyAt a GlanceUsers AffectedReports AffectedModeTelephonesProgramming CodeFeature CodeOnOffMLX Display LabelTelephone users, DLC operators

FeaturesTelephone DifferencesQueued Call ConsolesA QCC operator cannot use Privacy.Other Multiline TelephonesTo turn on Privacy, the user presses a pr

FeaturesFeature InteractionsBarge-InDisplayHeadset OptionsMulti-FunctionModulePersonal LinesRecallSignalingSystem Access/Intercom ButtonsBarge-In does

FeaturesFeature NameSeeIICOM buttonsIdentification of stations being covered,on covering party’s displayIdle Line PreferenceImmediate ringIndividual C

FeaturesProgrammingAt a GlanceUsers Affected System ManagerMode AllTelephonesAllCAUTION:Remote System ProgrammingAs a customer of a new telephone syst

Featurescarelessness (writing codes on a piece of paper and improperly discarding it).Additionally, hackers may use a computer to dial an access code

FeaturesSystem ProgrammingInitial system programming is done when the system is planned and installed.The system can be reprogrammed as the needs of t

FeaturesProgramming the system may also involve using the dial pad, some of thelabeled function buttons on the lower portion of the console, or the 20

FeaturesMS-DOS® or UNIX operating system software. SPM provides an interface to theprogramming and maintenance software in the control unit processor

Features Calling the system on a regular line and asking the system operator totransfer the call to the control unit’s built-in modem. Calling t

FeaturesThe following features can be programmed only through centralized telephoneProgramming (not by individual users): Barge-in Headset Hang

FeaturesQueued Call ConsoleAt a GlanceUsers Affected QCC operatorsReports AffectedOperator InformationSystem InformationMode Hybrid/PBXTelephones MLX-

FeaturesAt a Glance (continued)System ProgrammingDesignate Calling Group as QCC Position Busy Backup:(continued)● Operator → Queued Call → More →QC

FeaturesAt a Glance (continued)Factory Settings(continued)Elevate PriorityQCC Hold ReturnQCC Hold ReleaseCalls-in-Queue AlertQueue Over ThresholdExten

FeaturesFeature NameSeeLoop Start TrunksLoudspeaker pagingMMaintenance AlarmMaintenance BusyManual signalingMenu-based feature activationMenu-based st

FeaturesQCC OperationCall DeliveryOutside calls designated through system programming to ring at a QCC aresent by the system to a single common QCC qu

FeaturesExtending CallsTo extend an active call, or direct it to another extension or outside number, theQCC operator presses either the Start button

FeaturesNOTE:When the system is programmed for Automatic Completion,the operator can still split and complete the call manually bypressing the Start b

FeaturesThe 7-line, 24-character display also provides the QCC operator withdescriptive information about incoming and outgoing calls. This informatio

FeaturesButtonJoinHeadset/Handset MuteHeadset StatusHeadset Auto AnsDescriptionConnects all three parties — source, destination, andQCC operator — in

FeaturesButton DescriptionSend/RemoveTurns the Message LED on a telephone on or off. ForMessage telephones without a display, this button is the only

FeaturesQCC OptionsThe following options are assigned through system programming and areavailable only for QCCs:Trunk RoutingThe factory setting does

FeaturesNOTE:Assigning a QCC operator to receive the calls does not cause thecalls to ring in to the queue. The calls must be programmed to go toa bac

FeaturesQCC Queue PriorityThe QCC Queue Priority determines the priority (within the QCC queue) of callsprogrammed to ring in to the QCC queue. A prio

FeaturesExtended Call CompletionThe setting for the Extended Call Completion option determines whether or notthe process of transferring calls (also k

FeaturesFeature NameSeeOOff-premises extensionsOff-premises Range Extender (OPRE)On- or off-hook queuingOn-premises host access (data)One-Touch HoldOn

FeaturesMessage Center OperationMessage Center Operation is used to designate one or more QCC positions tofunction as a message center and receive the

FeaturesHold ReturnHold Return determines whether calls put on hold at a QCC remain on hold atthe QCC operator’s console indefinitely or are returned

FeaturesNOTE:When there are more than 99 calls in the queue, the display shows 99 untilthe number of calls drops below 99.If two QCC operators are on

FeaturesWhen a QCC operator is assigned to receive calls on a tie trunk (excludingdial-in tie trunks), and the caller at the other system uses the tru

FeaturesAuto DialAutomatic LineSelectionBarge-InCallbackCallingRestrictionsCamp-OnAuto Dial buttons cannot be programmed on a QCC. For one-touch diali

FeaturesConferenceWhen a QCC operator arranges a conference call on a QCC, allconference participants (a maximum of 5) are connected onone Call button

FeaturesDirectoriesDisallowed ListsDisplayDo Not DisturbExtension StatusForced AccountCode EntryForward andFollow MeQCC operators use Directory featur

FeaturesGroup CallingHFAIHeadset OptionsHoldOnly a Calling Group can be programmed to provide PositionBusy Backup when all QCC operators activate Posi

FeaturesInspectLast NumberDialLine RequestMessagingMicrophoneDisableMulti-FunctionModuleNight ServiceWhen a conference participant joins a conference

FeaturesPagingParkWhen multiple Night Service calls are received in the QCCqueue at the same time and none of the calls are answered bya Night Service

FeaturesFeature NameSeePrinters, hardwarePriority call ringingPrivacyProduct Element CodesProgrammingQQueue PriorityQueued Call ConsoleRRecallRecorded

FeaturesPoolsPrivacyRecallReminder ServiceRemote AccessRinging/Idle LinePreferenceRinging OptionsSaved NumberDialPool buttons cannot be assigned to a

FeaturesSignalingSpeed DialSMDRSystem Access/Intercom ButtonsSystemRenumberingTransferVoice Announceto BusyNotify and Signaling buttons cannot be use

FeaturesRecall/Timed FlashAt a GlanceUsers AffectedTelephone users, DLC operatorsReports AffectedExtension InformationSystem InformationModeAllTelepho

Features On an outside call, when the system is using host switch services suchas Centrex, the signal may be sent to the host, depending on the typ

FeaturesWhen used after dialing is completed on an outside trunk, Recall sends a timedflash to the host switch, the trunk is kept, the user hears a ne

FeaturesIn a Release 1.0 or Release 1.1 system, Recall cannot be used on any outsidecall made or received on an ICOM button. In a Release 2.0 (or late

FeaturesIn Behind Switch mode, a Recall signal from a single-line telephone is ordinarilysent to the host switch, since the factory setting for the Au

FeaturesBarge-In In a Release 2.0 (or later) system, Recall can be used by theuser who has joined a call by using Barge-In, as well as by theuser who

FeaturesGroup CallingHoldMulti-FunctionModuleLast Number DialNight ServiceParkPersonal LinesPoolsPrivacyReminder ServiceSaved NumberDialSMDRA user who

FeaturesSpeed DialThe Conf button is used to enter the Flash special character,which simulates pressing the Recall button, in a PersonalSpeed Dial or

FeaturesFeature NameSelective CallbackSend All CallsSend/Remove MessageSend RingSet Up SpaceShared System AccessSignalingSimultaneous ConversationsSix

FeaturesReminder ServiceAt a GlanceUsers AffectedReports AffectedModeTelephonesProgramming CodeSetCancelMissed ReminderFeature CodeSet (users)Set (ope

FeaturesDescriptionWith Reminder Service, users can arrange for the system to make Remindercalls at preset times. Users can set and cancel Reminder Se

FeaturesReminders do not carry over to the next day; they are sent only once and areeither received or missed.Missed reminders can be canceled only by

FeaturesMultiline telephone users set Reminder Service for their telephones by pressinga programmed Reminder Set button or pressing the Feature butto

FeaturesRemote AccessAt a GlanceUsers AffectedTelephone users, operatorsReports AffectedRemote Access (DISA) InformationModeAllTelephonesTouch-tone on

FeaturesAt a Glance (continued)Factory SettingsARS Facility Level for0Barrier Codes or TrunksAutoqueuing DisabledCall Restriction for Outward Restrict

FeaturesThe Remote Access feature, as designed, helps the customer, through properadministration, to minimize the ability of unauthorized persons to g

FeaturesDescriptionThe Remote Access feature allows employees to dial into the system by dialingthe number of a trunk designated for Remote Access. Th

FeaturesClass of RestrictionsBarrier codes should be used for all trunks. A maximum of 16 barrier codes areallowed, each with a different class of res

Features Autoqueuing (Automatic Callback). The factory setting prevents aremote caller who reaches a busy trunk pool (Hybrid/PBX only) orextension

FeaturesFeature NameSeeTie TrunksTime day date (display)Timed flashTime of Day RoutingTip/Ring devicesToll RestrictionToll TypeTouch-Tone ReceiversTou

FeaturesFeature InteractionsAccount CodeEntryAllowed ListsAutomatic RouteSelectionCallbackDisallowed ListsDisplayForced AccountCode EntryAccount codes

FeaturesForward andFollow MeGroup CallingMusic-on-HoldNight ServicePagingSMDRUsers can set up forwarding of calls to extensions or outsidetelephone nu

FeaturesSystemIf the system includes DID or dial-in tie trunks, the numberNumbering assigned to the trunk can be programmed for Remote Access.This all

FeaturesRinging Line PreferenceSee Automatic Line Selection and Ringing/Idle Line Preference.Ringing Line Preference429

FeaturesRinging OptionsAt a GlanceUsers AffectedTelephone users, DLC operatorsReports AffectedExtension InformationSystem InformationModeAllTelephones

FeaturesAt a Glance (continued)Factory SettingsRing Timing Option (all buttons)Immediate RingDelay Ring Interval2 rings (range 1-6 rings)Send RingOnAb

FeaturesPersonal Line, Prime Line, and Pool buttons ring uniformly with one of theseoptions. (SA, ICOM, and Cover buttons must always be programmedin

FeaturesTable 34. Distinctive RingingCall TypeInsideOutsideTransferredoutside callor returningTransferReturningCallback call(priority ring)Telephone T

FeaturesTelephone DifferencesQueued Call ConsolesRinging Options, Abbreviated Ring, and Personalized Ringing cannot beprogrammed on a QCC. The Call bu

FeaturesForward andFollow MeGroup CallingHeadset OptionsMulti-FunctionModuleNight ServiceIf an Individual or Group Coverage receiver is on a call when

FeaturesAbbreviated RingSee Ringing Options.Abbreviated Ring 13

FeaturesReminder Service A Reminder Service call overrides programmed Ring TimingOptions (Delay Ring and No Ring) and rings with a priority ringat

FeaturesSaved Number DialAt a GlanceDescriptionUsers AffectedTelephone users, DLC operatorsReports AffectedExtension DirectoryModeAllTelephonesAll exc

FeaturesThe green LED next to the programmed Saved Number Dial button does notgo on when the feature is used.Saved Number Dial saves whatever you dial

FeaturesTo redial a number using Saved Number Dial, the user selects the appropriateline for the call and presses the programmed Saved Number Dial but

FeaturesSpeed DialSMDRSystem Access/Intercom ButtonTransferTelephone numbers dialed using Personal Speed Dial arestored by Saved Number Dial. If the n

FeaturesSignal/NotifyAt a GlanceUsers AffectedReports AffectedModeTelephonesProgramming CodeSignalNotify, SendNotify, ReceiveMLX Display LabelSignalNo

FeaturesNotifyWith Notify, a multiline telephone user can light an LED on another telephone.To use this feature, a Send button must be programmed at t

FeaturesSingle-Line TelephonesNeither Signal nor Notify can be used on single-line telephones.Feature InteractionsAuto DialConferenceDirect StationSel

FeaturesSpeed DialAt a GlanceUsers AffectedTelephone users, operatorsReports AffectedExtension InformationSystem DirectoryModeAllTelephonesSystem Spee

FeaturesSystem Speed DialSystem Speed Dial allows the system manager to program frequently usednumbers that can be dialed by any user using a three-di

FeaturesAccount Code Entry/Forced AccountCode EntryAt a GlanceUsers AffectedReports AffectedModeTelephonesProgramming CodeFeature CodeMLX Display Labe

FeaturesThe Personal Speed Dial codes used to select the specific programmednumber are 01 to 24. Since each user has the same codes to choose from, th

FeaturesMode DifferencesHybrid/PBX ModeA pool dial-out code or an Idle Line Preference access code can be includedwith the telephone number in a Perso

FeaturesFeature button, and dial the System Speed Dial Code associated with thenumber. For analog multiline telephones without a programmed Featurebu

FeaturesCallingRestrictionsConferenceDirectoriesDisallowed ListsDropForced AccountCode EntryHoldLabelingLast Number DialWhen a marked System Speed Dia

FeaturesPoolsRecallSaved NumberDialSMDRTransferA pool dial-out code can be programmed on Personal SpeedDial and System Speed Dial numbers. When a pool

FeaturesStation Message Detail Recording(SMDR)At a GlanceUsers AffectedReports AffectedModeSystem ProgrammingHardwareMaximumsQueueCalled Number FieldF

FeaturesCall information can be recorded for the factory setting of incoming andoutgoing calls or for outgoing calls only. In addition, the system is

Features DUR. (column 5): The duration of the call is shown in the hh:mm:ssformat. LINE (column 6): This is the facility number, or outside tru

FeaturesTelephone DifferencesQueued Call ConsolesWhen a QCC system operator arranges a three-participant conference call (thesystem operator and two o

FeaturesForward andFollow MeGroup CallingLast Number DialMulti-FunctionModulePagingParkPickupPoolsPower FailureTransferRecallIf the system is programm

FeaturesWith Forced Account Code, a user who tries to make an outside call withoutentering an account code experiences the following: If a user sel

FeaturesRemote Access Remote Access calls are recorded only if SMDR is programmedto track incoming calls. If a barrier code is entered, the barriercod

FeaturesSystem Access/Intercom ButtonsAt a GlanceUsers AffectedTelephone users, DLC operatorsReports AffectedExtension InformationModeSA buttonsHybrid

FeaturesAt a Glance (continued)Factory SettingsButton Assignments by ModeHybrid/PBX Key and Behind SwitchDirect-Line Consoles1 SA Ring1 ICOM Ring1 SA

Featuresspeakerphone. Both parties hear a beep and the calledperson hears the caller’s voice over the speakerphone.Since voice-announced calls cannot

FeaturesThe principal extension or a Shared SA button can be used to join aconversation in progress. A maximum of three parties can participate in one

FeaturesThe default attribute for all ICOM buttons after the factory settings by telephonetype is Ring.In Key mode, the factory setting for ALS for mu

FeaturesMode DifferencesHybrid/PBX ModeSA buttons, including Shared SA buttons, are available only in Hybrid/PBXmode.Key and Behind Switch ModesICOM

FeaturesThe default assignment of SA or ICOM buttons to single-line telephones is fixedand cannot be changed —no SA or ICOM buttons can be removed or

FeaturesCall WaitingConferenceCoverageDisplayDo Not DisturbForward andFollow MeGroup CallingA telephone is considered busy when all SA or ICOM buttons

FeaturesHoldLast Number DialLine RequestMessagingMulti-FunctionModuleNight ServicePagingParkIf a user at a principal extension that has Shared SA butt

ContentsFeatures (continued) Queued Call Console Recall/Timed Flash Reminder Service Remote Access Ringing Line Preference Ringing Options Sav

FeaturesQueued Call ConsolesTo make an outgoing call activate Account Code Entry by selecting the featurefrom the Home screen or by pressing the Featu

FeaturesPrivacyRecallReminder ServiceRinging OptionsSaved NumberDialSMDRTransferIf Privacy is turned on at a telephone with a Shared SA button, otheru

FeaturesSystem RenumberingAt a GlanceUsers AffectedReports AffectedModeTelephonesSystem ProgrammingMaximumsFactory SettingsNumbering PlanARS/Idle Line

FeaturesAt a Glance (continued)Factory Settings (continued)Extra AdjunctsExtra StationsListed Directory NumberMFMsOperatorPaging GroupsPark ZonesPoolM

FeaturesDescriptionOverviewSystem Renumbering (Flexible Numbering in the MERLIN II CommunicationsSystem) is the process of renumbering (reassigning) e

FeaturesThe system offers three default numbering plans: 2-Digit 3-Digit Set Up SpaceEach of the plans allows renumbering of all or selected

FeaturesThe numbers in Figure 34 are arranged in rows according to the first digit. Thetype of equipment, jack, or feature to which they are assigned

Features3-Digit Numbering PlanThe 3-digit numbering plan is designed for companies with more than 50extensions. Figure 35 shows the numbers automatica

FeaturesSet Up Space Numbering PlanThe Set Up Space numbering plan is designed for businesses that want tocustomize their system numbering plan and as

Featuresadjunct is the extension number assigned to the MLX telephone increased by200. For example, if the extension for an MLX telephone is 7125, the

FeaturesTable 35- ContinuedExtensionsRenumberingYes or NoFactory SettingsOperator (PrimarySystem or QCC)Paging GroupsPark ZonesPoolRemote AccessCodeSt

FeaturesSingle-Line TelephonesSingle-line telephones in Behind Switch mode by default cannot use AccountCode Entry or Forced Account Code Entry. If th

FeaturesBlock RenumberingBlock Renumbering can be used only when the extension numbers you arechanging from and to are sequential. Block Renumbering

FeaturesRemote Access RenumberingThe number assigned to the trunk can be programmed to allow use of theRemote Access Code. This programming allows use

FeaturesToll TypeAt a GlanceUsers AffectedTelephone users, operatorsReports AffectedGeneral Trunk InformationModeAllTelephonesAllSystem ProgrammingDes

FeaturesFeature InteractionsAutomatic RouteIn certain areas, the local telephone company requires dialingSelection the prefix 1 for certain exchanges.

FeaturesTouch-Tone or Rotary SignalingAt a GlanceUsers AffectedTelephone users, operatorsReports AffectedDID Trunk InformationGS/LS Trunk InformationS

FeaturesA touch-tone receiver (TTR) is required to make calls from tip/ring equipment orto use the Remote Access feature. TTRs are provided on 400, 40

FeaturesRotary signaling can be set for Delay or No Delay. Delay is the factory setting,which makes the rotary pulse inaudible to the telephone user a

FeaturesTransferAt a GlanceUsers AffectedTelephone users, operatorsReports Affected Operator InformationSMDRSystem InformationModeAllTelephonesAllProg

FeaturesDescriptionUsers can transfer inside or outside calls to inside extensions or to outsidenumbers. Transferring an outside call to an outside nu

FeaturesDisplayForward andFollow MeRemote AccessSpeed DialSMDRTransferWhen the Account Code Entry feature is activated, the Acct:message on the displa

FeaturesNOTE A call transferred to an extension programmed as a fax portdoes not return to the originator, but continues to ring at thefax extensio

Features One-Touch Hold. If the system is not programmed for One-TouchTransfer, it is programmed for One-Touch Hold (the factory setting inBehind

Features Transfer Audible. The system can be programmed so that whenoutside callers are on hold for transfer, they hear ringback or Music-on-Hold

FeaturesIf a multiline telephone user presses the Feature button after initiating atransfer, the dialed digits activate a feature (for example, Privac

FeaturesSingle-Line TelephonesThe One-Touch Transfer option does not apply to single-line telephones.Single-line telephone users cannot make voice-ann

FeaturesCall WaitingIf a transfer is completed to a busy extension, the destinationhears the Call Waiting tone, if programmed, and the caller hearsCal

FeaturesDisplayDo Not DisturbForced AccountCode EntryForward/FollowMeGroup CallingICOM button is available to transfer the call, the call does notgoon

FeaturesHeadset OptionsHoldInspectLast Number DialLine RequestMessagingprogrammed hunt sequence to locate an available CallingGroup member, and the ca

FeaturesMicrophoneDisableMulti-FunctionModuleMusic-on-HoldPagingParkPickupRecallRinging OptionsSaved NumberDialSignalingIf an inside call is transferr

FeaturesSpeed DialSMDRSystem Access/Intercom ButtonsBoth Personal Speed Dial and System Speed Dial can be usedto dial a transfer destination.The numbe

FeaturesAdministrationSee Integrated Administration.See Programming.Administration 19

FeaturesVoice Announce to BusyAt a GlanceUsers AffectedReports AffectedModeTelephonesProgramming CodeReceive OnReceive OffMLX Display LabelSystem Prog

FeaturesWhen a caller makes a voice-announced call to an extension with VoiceAnnounce to Busy, the caller hears a tone and the called person hears a b

FeaturesFeature InteractionsDo Not DisturbA user with Do Not Disturb on does not receive voice announcements.HFAI When Voice Announce to Busy is turne

FeaturesVolumeAt a GlanceUsers AffectedTelephone users, operatorsModeAllTelephonesMLX telephonesDescriptionThe Volume button on the MLX-10, MLX-10D, M

Feature and Planning FormsAThis appendix contains an alphabetical list of the features that can be assignedto the system or telephones and the plannin

Feature and Planning FormsFeaturePlanning FormAllowed/Disallowed ListsAuto Answer AllAuto Answer IntercomAuto DialAutomatic Line Selection andRinging/

Feature and Planning FormsFeaturePlanning FormAutomatic Route Selection9a— Automatic Route Selection Worksheet(Facility Restriction Level)9b — Automat

Feature and Planning FormsFeaturePlanning FormConferenceCoverageDirect-Line ConsoleDirectoriesDirect Station Selector-MLXDisplayDo Not DisturbDropExte

Feature and Planning FormsFeatureForward and Follow Me(Remote Call Forward)Group CallingHeadset OptionsHoldIdle Line Preference (See Automatic LineSel

Feature and Planning FormsFeaturePlanning FormLabeling2a— System Numbering—Station Jacks2c— System Numbering—Trunk Jacks2d — System Numbering—Special

FeaturesAlarmAt a GlanceUsers AffectedReports AffectedModeTelephonesProgramming CodeMLX Display LabelSystem ProgrammingHardwareOperatorsExtension Info

Feature and Planning FormsFeatureNight ServiceNotify (See Signaling)PagingParkPersonal LinesPickupPlanning Form7a — Night Service—Group Assignment7b—

Feature and Planning FormsFeaturePlanning FormPoolsPower Failure TransferPrimary Rate Interface (PRI)PrivacyProgrammingQueued Call ConsoleRecall/Timed

Feature and Planning FormsFeaturePlanning FormRemote Access2d — System Numbering—Special Renumbers3a —Incoming Trunks—Remote AccessRinging/Idle Line P

Feature and Planning FormsFeatureTransferVoice Announce to Busy(Simultaneous Voice/Data)VolumePlanning Form1— System Planning6a — Optional Operator Fe

System FeaturesBThis appendix provides an alphabetical list of system-wide features and outlinestheir availability by mode. This list also includes no

System FeaturesSystem FeaturesAvailability by ModeKeyHybrid/PBXBehindSwitch NotesFeatureAutomatic Line SelectionAutomatic Maintenance BusyAutomatic Ro

System FeaturesAvailability by ModeHybrid/PBXBehindSwitch NotesFeature Key✔✔✔✔✔✔✔✔✔✔✔✔✔✔✔✔✔✔✔✔✔✔✔✔✔✔✔Behind Switch: calls do not follow thetelephone c

System FeaturesFeatureRouting by Dial Plan✔Station Message DetailRecording (SMDR)✔ ✔ ✔System Numbering✔ ✔ ✔System RestartSystem Speed DialTie Trunk Op

General Feature Use andTelephone ProgrammingCThis appendix contains information on the general use of features for the MLX,analog multiline, and singl

General Feature Use and Telephone ProgrammingProgrammed ButtonsAny unlabeled line button on multiline telephones can be programmed with afeature for o

FeaturesConsiderations and ConstraintsThe red LED next to the Alarm button goes on and/or the Maintenance Alertsounds or flashes as soon as the system

General Feature Use and Telephone ProgrammingFeature CodesFeature codes are 1-, 2-, and 3-digit codes that activate features. A featurecode is used by

General Feature Use and Telephone ProgrammingTable C-1. Telephone and Operator FeaturesFeatureCodeProgCode2-LineDisplay7-LineDisplayAccountCodeAlarmAl

General Feature Use and Telephone ProgrammingTable C-1. Telephone and Operator Features (continued)SingleLineAnalogMultilineMLX-10DKPBMLX-28DKPBMLX-20

General Feature Use and Telephone ProgrammingTable C-1. Telephone and Operator Features (continued)ProgCodeFeatureCode2-LineDisplay7-LineDisplayFeatur

General Feature Use and Telephone ProgrammingTable C-1. Telephone and Operator Features (continued)SingleLineAnalogMultilineKPBMLX-10D MLX-28DMLX-20L

General Feature Use and Telephone ProgrammingTable C-1. Telephone and Operator Features (continued)ProgCodeFeatureCode2-LineDisplay7-LineDisplayFeatur

General Feature Use and Telephone ProgrammingTable C-1. Telephone and Operator Features (continued)SingleLineKPBMLX-10KPBKPBKPBAnalogMultilineKPBKPBKP

General Feature Use and Telephone ProgrammingTable C-1. Telephone and Operator Features (continued)2-LineDisplayMsgsProgCodeFeatureCode7-LineDisplayFe

General Feature Use and Telephone ProgrammingTable C-1. Telephone and Operator Features (continued)SingleLineAnalogMultilineMLX-10DKPBMLX-28D MLX-20LM

General Feature Use and Telephone ProgrammingTable C-1. Telephone and Operator Features (continued)ProgCodeFeatureCode31*317752-LineDisplayPrvcy7-Line

FeaturesAllowed/Disallowed ListsAt a GlanceUsers AffectedTelephone users, operatorsReports AffectedAccess to Allowed ListsAccess to Disallowed ListsAl

General Feature Use and Telephone ProgrammingTable C-1. Telephone and Operator Features (continued)FeatureSingleLineKPAnalogMultilineMLX-10DKPBMLX-28D

General Feature Use and Telephone ProgrammingTable C-1. Telephone and Operator Features (continued)FeatureSystem Access buttonsAssign buttons†SA (Defa

General Feature Use and Telephone ProgrammingTable C-1. Telephone and Operator Features (continued)FeatureSystem Access buttonsAssign buttonsSA (Defau

General Feature Use and Telephone ProgrammingTelephone ProgrammingThe following describes how to program features on MLX and analog multilinetelephone

General Feature Use and Telephone ProgrammingTable C-2. Programming Analog Multiline TelephonesStepAction1 Label the button. Remove the clear label

General Feature Use and Telephone ProgrammingTable C-3. Programming MLX-10 TelephonesStepAction1 Label the button.Note: Skip this step if thefeature w

General Feature Use and Telephone ProgrammingTable C-4. Programming MLX Display Telephones Using the DisplayStepAction1 Label the button to beprogramm

General Feature Use and Telephone ProgrammingTable C-4. — ContinuedStepAction4Select the feature.If the feature name is on the display:If the feature

System Programming MenuHierarchyDThe system programming menu hierarchy details the sequence of menuscreens that appear when you select the system prog

D-2System Programming Menu Hierarchy

FeaturesDescriptionUsed in conjunction with Calling Restrictions (outward and toll), an Allowed Listis a list of numbers that the user is allowed to d

Sample ReportsEThis appendix includes samples of the print reports generated by thecommunications system. Table E-1 lists the system reports and the p

Sample ReportsTable E-1. - ContinuedFor...See...Direct Group Calling Information ReportE-33Night Service Information ReportE-34Group Call Pickup Repo

Sample ReportsTable E-2. System ReportsMenu Option Report Name DescriptionAllSysSet-upDial PlanLabelsTrunk InfoTIEDIDLoop/GroundGeneralT1 InfoPRI

Sample ReportsTable E-2. – ContinuedMenu Option Report Name DescriptionAllowListAllowListToDisallowLstDisallowToARSExt DirectAllowed ListsAccess t

Sample ReportsTable E-2. – ContinuedMenu Option Report Name DescriptionSys DirectSystem DirectoryGroup PageGroup PagingExt InfoExtension Informati

Sample ReportsSystem ReportsSystem Information ReportPrint Menu Option:SysSet-upSYSTEM INFORMATIONCurrent Date: 01/04/00Current Time: 00:21:15System :

Sample ReportsSystem Information Report - ContinuedSMDR :Min. Call TimeCall ReportFormat:40 secIn/OutBasicIntercom Dial Tone: InsideReminder Service

Sample ReportsDial Plan ReportPrint Menu Option:Dial PlanSections:Pools; Telephone Paging Zones; Direct GroupCalling Group; Lines/Trunks; StationsDIAL

Sample ReportsDial Plan Report - ContinuedDIAL PLAN FOR LINES/TRUNKSLINE # 1:801OUTSIDELINE # 3:803OUTSIDELINE # 5:805OUTSIDELINE # 7:807OUTSIDELINE #

Sample ReportsLabel Information ReportPrint Menu Option:LabelsSections:Telephone Personal Directory; PostedMessages and NumbersLABEL INFORMATIONExecut

FeaturesWhen used in conjunction with Remote Access, Allowed and Disallowed Listsare assigned to specific barrier codes or to types of trunks--all Tie

Sample ReportsTie Trunk Information ReportPrint Menu Option:Trunk Info and TIETIE TRUNK INFORMATIONTRUNK849Direction:2 WayInType : WinkOut Type: WinkT

Sample ReportsDID Trunk Information ReportPrint Menu Option:Trunk Info and DIDDID TRUNK INFORMATIONTrkAAAAAAAASS/PP Blk841 13/ 1842 13/ 2843 13/ 3844

Sample ReportsGS/LS Trunk Information ReportPrint Menu Option:Trunk Info and Loop/GroundGS/LS TRUNK INFORMATIONTrk801802803804805806807808809810811812

Sample ReportsGeneral Trunk Information ReportPrint Menu Option:Trunk Info and GeneralGENERAL TRUNK INFORMATIONTrk801802803804805806807808809810811812

Sample ReportsDS1 Information ReportPrint Menu Option:T1 InfoDS1 SLOT ATTRIBUTESSlot TypeFormatSupp SignalLineComp ClkSyncSrcActive3T1D4ZCSRob_Bit1Pri

Sample ReportsPRI Information ReportPrint Menu Option:PRI InfoSections: Network Selection, Special Service, Call-by-Calland Dial Plan Routing Tables;

Sample ReportsPRI Information Report - ContinuedDail Plan RoutingEntry Number:NtwkServ:Expected Digits:Pattern to Match:Digits to Delete:Digits to Ad

Sample ReportsRemote Access (DISA) Information ReportPrint Menu Option:Rmote AccessSections: General Options; System Default Class ofRestrictions (Non

Sample ReportsOperator Information ReportPrint Menu Option:Oper InfoSections:Operator Positions; General Options; DSSOptions; QCC Operator Options; QC

Sample ReportsOperator Information Report - ContinuedQCC CALL TYPES:CALL TYPEPRIORITY OPERATORS========================================Dial 0 Operato

FeaturesNight ServicePersonal LinesRemote AccessSpeed DialToll TypeA Night Service Emergency Allowed List can be programmedwith up to ten numbers that

Sample ReportsAllowed Lists ReportPrint Menu Option:AllowListSections:Lists 1 through 7ALLOWED LISTSList : 0Entry 0:Entry 1:Entry 2:Entry 3:Entry 4:En

Sample ReportsAccess to Allowed Lists ReportPrint Menu Option:AllowListToACCESS TO ALLOWED LISTSFOR REMOTE ACCESS 17 & 18 MEAN TIE & NON-TIE R

Sample ReportsDisallowed Lists ReportPrint Menu Options:DisallowLstSections:Lists 1 through 7DISALLOWED LISTSList : 0EntryEntryEntryEntryEntryEntryEnt

Sample ReportsAccess to Disallowed Lists ReportPrint Menu Option:DisallowToACCESS TO DISALLOWED LISTSFOR REMOTE ACCESS 17 & 18 MEAN TIE & NON-

Sample ReportsAutomatic Route Selection ReportPrint Menu Option:ARSSections:TablesAUTOMATIC ROUTE SELECTIONARS IS: ACTIVEACCESS CODE:TABLE 17: Default

Sample ReportsAutomatic Route Selection Report - ContinuedTABLE 19: Dial 0 Output TableA PoolAbsorb Other DigitsFRLCall typeStartPattern1)70--00-----

Sample ReportsExtension Directory ReportPrint Menu Option:Ext DirectEXTENSION DIRECTORYPortAddr1/ 11/ 21/ 31/ 41/ 51/ 61/ 71/ 82/ 12/ 32/ 52/ 73/ 13/

Sample ReportsSystem Directory ReportPrint Menu Option:Sys DirectSYSTEM DIRECTORYCodeName NumberDisplay600ABC Company555-9999YES601Jacques Smith 55512

Sample ReportsGroup Paging ReportPrint Menu Option:Group PageGROUP PAGINGGroup #793STNS : 20 21 22 23 24 25Group #794STNS : 15 16 17 18 19System Repor

Sample ReportsExtension Information ReportPrint Menu Option:Ext Info plus extension numberEXTENSION INFORMATIONExtn SS/PPType101/ 1MLX-20L + 1 DSSPool

ContentsDSystem Programming Menu Hierarchy D-1E Sample ReportsE-1F Button DiagramsF-1GProgramming Special CharactersG-1GLGlossaryGL-1INIndexIN-1iv T

FeaturesAuto Answer AllAt a GlanceUsers AffectedTelephone users, DLC operatorsReports Affected Extension InformationMode AllTelephonesAnalog multiline

Sample ReportsExtension Information Report - ContinuedEXTENSION INFORMATIONExtnSS/PPType10 1/ 1MLX-20L + 1 DSSButton 34Button 33Button 32Button 31But

Sample ReportsGroup Coverage Information ReportPrint Menu Option:GrpCoverageGROUP COVERAGE INFORMATIONGroup #2 Senders :6802 6804Group #5 Senders :10

Sample ReportsDirect Group Calling Information ReportPrint Menu Option:Grp CallingSections:Each programmed groupDIRECT GROUP CALLING INFORMATIONGroup

Sample ReportsNight Service Information ReportPrint Menu Option:Night ServiceNIGHT SERVICE INFORMATIONOPERATOR10 DGCG #:STNS :OPERATOR14 DGCG #:STNS :

Sample ReportsGroup Call Pickup ReportPrint Menu Option:Call PickupGROUP CALL PICKUPGroup #1 STNSGroup #2 STNSGroup #3 STNSGroup #4 STNSGroup #5 STNSG

Sample ReportsError Log ReportPrint Menu Option:ERROR LOGLast 10 System Errors:MessagePRI SVC AUDIT TIMEOUTTIMEOUT COLD STARTPRI SVC AUDIT TIMEOUTTIME

Button DiagramsFThis appendix contains the button diagrams for Hybrid/PBX systems as well asbutton diagrams for Key and Behind Switch systems.Button D

Button DiagramsFigure F-1. MLX Telephone Button Diagram (Hybrid/PBX Mode)F-2 Button Diagrams

Button DiagramsFigure F-2. Analog Multiline Telephone Button Diagram (Hybrid/PBX Mode)Button Diagrams F-3

Button DiagramsKey Mode:Up to 8 personal linebuttons are assignedbeginning at button 3.Behind Switch Mode:One prime line buttonis assigned to button 3

FeaturesTelephones DifferencesQueuedCall ConsolesAuto Answer All cannot be used on a QCC.Other Multiline TelephonesAuto Answer All cannot be used on M

Button DiagramsKey Mode:Up to 8 Personal linebuttons are assignedbeginning at button 3.Behind Switch Mode:One prime line buttonis assigned to button 3

Programming Special CharactersGThis appendix provides the special characters used in dialing sequences fornumbers dialed automatically, such as on Au

Programming Special CharactersAnalog Multiline TelephonesSome dialing sequences need special characters. For example, the user wouldpress Hold to inse

Programming Special CharactersMLX-10 Non-Display TelephoneSome dialing sequences need special characters. For example, the user wouldpress Hold to ins

Programming Special CharactersMLX Display TelephonesSome dialing sequences need special characters. For example, the user wouldpress Hold to insert a

GlossaryGL7500B DataModuleaccess lineaccount codeAccunetaddressadjunctadministrationportreassignmentA data communications device that allows connectio

GlossaryALSalternate markinversion (AMI)AMIanalogtransmissionANIapplicationARSASCAPASNasynchronousdatatransmissionAT&T SwitchedNetworkAUDIX VoiceP

GlossaryAutomatedAttendantAutomatic LineSelectionAutomaticNumberIdentificationautomaticringdown tie-trunkAutomaticRoute Selectionautomatic-starttie tr

GlossaryBehind Switchmodebinary codebipolar 8 zerosubstitutionbipolar signalbipolar violationBISbitbit rateblockingBMIbpsBRIbroadbandbusbuttonOne of t

FeaturesGroup CallingMembers in a Calling Group with analog multiline telephonescan use Auto Answer All when an answering machine isconnected to their

GlossarybyteCall AccountingSystemCall AccountingTerminalCall AnswerCallback queueCalling GroupCallManagementSystemCampus cableCASCATCCITTCCScentral of

GlossaryCentrexchannelchannel serviceunitchecksumcircuit-switcheddata callclass ofrestrictionclocksynchronizationCMScoaxial cablecodeccommonchannelsig

GlossaryconversionresourceCORCO trunk jackCRCCSUcyclicredundancycheckD4 framingformatdata channeldatacommunicationsequipmentdata hunt groupdata rateda

Glossarydedicatedfeature buttonsdelay-dial-starttie trunkDFTDHGdial accessDialed NumberIdentificationServicedial-out codeDIDDID trunkdigitalDigitalThe

GlossaryDIP switchdirect facilityterminationDirect InwardDialingDirect-LineConsoleDirect StationSelectordisplay buttonsDLCDNISdoor answeringunitDOSDS0

Glossarydual-tonemultifrequencysignalingE&M SignalingEIAElectronicSwitchingSystemendpointESFESSexpansioncarrierextendedsuperframeformatfacilityFac

Glossaryfax(Facsimile) The scanning and transmission of a graphicimage over a telecommunications facility; the resultingreproduced image; the machine

GlossaryGeneral-PurposeAdapterglareGPAground-starttrunkGroup IV (G4)fax machineHands FreeAnswer onIntercomhands-free unitheadsetHFAIHFUHome screenhost

GlossaryHybrid/PBXmodeimmediate-starttie trunkin-bandsignalingInformationServiceinside dial toneinspect screenintegratedaccessIntegratedAdministration

GlossaryIROB protector (In-Range Out-of-Building protector) A surge protectiondevice for off-premises telephones at a location within1000 feet (305 m)

FeaturesAuto Answer IntercomAt a GlanceUsers AffectedTelephone users, operatorsReports Affected Extension InformationModeAllTelephonesAnalog multiline

Glossarylinecompensationline/trunk andstation modulelocal hostcomputeraccesslogical IDloop-start trunkMagic On HoldMbpsMegacomMegacom 800MERLINAttenda

GlossaryMLX-10 orMLX-10DtelephoneMLX-20LtelephoneMLX-28Dtelephonemode codesmodemmodem poolmoduleMulti-FunctionModulemultiplexingMusic-on-Holdnetworkne

Glossaryones densityon-hookOPToutcallingout-of-bandsignalingparitypass-throughPBXPCPersonal LinePFTpoolThe requirement for channelized DS1 service to

GlossaryportPower FailureTransferpower supplymodulePRIPrimary RateInterfacePrimary systemoperatorpositionprime lineprocessormoduleprotocolpublic netwo

GlossaryRAMrandom-accessmemoryread-onlymemoryriser cablerobbed-bitsignalingROMRS-232SAASDNSIDsignalingsingle-linetelephoneSMDRSMDR printerSoftwareDefi

GlossaryspecialcharacterSPMsquare keySSNstationstation jackStationMessage DetailRecordingSupplementalAlert Adapterswitchedservice net workswitch hookf

GlossarySystemProgrammingandMaintenanceSystemRenumberingT1telephonepower supplyunittie trunktimed flashtimertip/ringtouch-tone gatetouch-tonereceiverT

GlossaryVDCVMIvoice-bandchannelVoice Mailvoicemessaginginterfacevoice-onlystationvoice signal pairWATSwink-start tietrunkDirect-current voltage.(Voice

Index008 OPT module 42, 202, 330, 385,460012 module 41, 91, 202, 237, 310,330, 460, 4821 + 7 Table 48, 49100D (DS1) module 45, 352, 35312-hour format

IndexAutomatic Line Selection 298, 329sequence 411Automatic Maintenance Busy 44 —45Automatic number identification 232,268, 451Automatic Release 223,

FeaturesOther Multiline TelephonesAuto Answer Intercom cannot be used on MLX telephones or the MLC-5cordless telephone.Single-Line TelephonesAuto Answ

IndexCalling Party Number 352, 361, 363Calling restriction 23, 74 — 78, 88,309, 379, 410, 424, 446Calls-In-QueueAlarm Threshold 204alert 299, 397Calls

IndexDial-in tie trunk 341, 342, 423, 468numbering 468Dial-out code 75, 133, 148, 329, 445restriction 75DID (See Direct Inward Dialing)Digitanalysis 3

IndexExtension Directory 147, 148, 235,267, 276, 292Setup 244 — 246External alert 204, 295, 297, 298,310ExtndComplt 384FFacilityrestriction level 49,

IndexHHands Free Answer on Intercom 29,316, 497Hands Free Unit 27, 29Handset 216, 293Headset 26, 218Auto Answer 61, 100, 215, 390,435Handset Mute butt

IndexJJack assignment 296, 378Join button 387, 390KK counter 350KS23566,L1 346Key mode 87, 342LLabel, extension 245Labeling 147 — 148, 153, 235, 266 —

IndexMessage waitingreceiver 199, 203, 286, 288LED status 129Messaging 168 — 169, 281 — 292MFM (See Multi-Function Module)Microphone 218, 390Microphon

IndexPPage button 129, 182, 324,467 — 476Page All 317Paging 315 — 322Group 133, 468Group numbering 469port 315Park 323 — 327Park Zone 134, 135, 468acc

IndexQCC Queue 60, 423Group Coverage 107Overflow Receiver 205Priority 386, 394QCC Return Ring Interval 116, 489QueueOver Threshold 397priority 386, 39

IndexRotary 481dial 425signaling 481telephones 347trunk 410, 482Route 49Routingby Dial Plan 361 — 363, 368trunks 392RS-232 SMDR jack 451SSAA (See Supp

IndexStop character 32, 98, 151, 277, 440Subpattern 48, 50A or B routing information 46Supervised transfer 247Supervisory operation 198Supplemental Al

FeaturesAuto DialAt a GlanceUsers AffectedTelephone users, DLC operatorsReports AffectedExtension InformationModeAllTelephonesAll except QCC and singl

IndexTouch-tonereceiver 482telephone 347Touch-Tone Signaling 481 — 483Transfer 364, 484 — 495Audible 304, 488button 92, 122, 323, 408operator 145Retur

FeaturesConsiderations and ConstraintsWhen an Auto Dial button is used to make a call, the green LED next to thebutton does not go on.Only company ext

FeaturesTable 1. Special Characters for Auto DialPress...See*...Means...Drop†HoldConference##sStop. Halts dialing within a sequenceof automatically di

FeaturesMode DifferencesHybrid/PBX ModeIn the Hybrid/PBX mode, the system automatically turns on the speakerphoneand selects an SA button when the use

FeaturesOther Multiline TelephonesAll multiline telephone users can program and use Auto Dial buttons. Users ofMLX-20L telephones can use Personal Dir

FiguresFeaturesFigure 1.Figure 2.Figure 3.Figure 4.Figure 5.Figure 6.Figure 7.Figure 8.Figure 9.Figure 10.Figure 11.Figure 12.Figure 13.Figure 14.Figu

FeaturesGroup CallingHeadset OptionsLast Number DialMicrophoneDisablePagingParkPersonal LinesPoolsSaved NumberDialSignalingThe Calls-in-Queue-Alarm b

FeaturesSMDRAll numbers dialed on an outside call using Auto Dial arerecorded on the SMDR report.System Access/When an inside Auto Dial button is pres

FeaturesAutomatic Line Selection andRinging/Idle Line PreferenceAt a GlanceUsers AffectedTelephone users, operatorsReports AffectedExtension Informati

FeaturesRinging/Idle Line PreferenceRinging/Idle Line Preference is a single option that controls two aspects of atelephone’s behavior. It is turned o

FeaturesTable 2 shows the factory-set ALS sequence for each kind of telephone bysystem operating mode. When Ringing/Idle Line Preference is on, button

FeaturesWhen Personal Line or Pool buttons are assigned to a single-line telephone orother tip/ring device (such as a fax machine) connected to an 012

FeaturesOther Multiline TelephonesThe ALS sequence is assigned through extension programming, usingprogramming codes only, or through centralized tele

FeaturesRinging Options When Ringing/Idle Line Preference is on, the system does notautomatically select an outside line, SA, ICOM, or Cover buttonpr

FeaturesAutomatic Maintenance BusyAt a GlanceUsers Affected Telephone users, operatorsReports AffectedSystem InformationModeHybrid/PBXSystem Programmi

FeaturesConsiderations and ConstraintsIncoming calls are received and processed normally on trunks in amaintenance-busy state.Any Direct Inward Dialin

FiguresFeatures (continued)Figure 26.Message Drop Screen262Figure 27.Voice Mail Screen263Figure 28.PRI Call Processing360Figure 29.MLX-20L Telephone3

FeaturesAutomatic Route SelectionAt a GlanceUsers AffectedTelephone users, operatorsReports AffectedAutomatic Route SelectionExtension DirectoryExtens

FeaturesAt a Glance (continued)System ProgrammingSpecify the FRL and/or digits that must be added when peoplecontinueddial emergency numbers in the Sp

FeaturesAt a Glance (continued)Factory SettingsARS dial-out codeFRL (routes)FRL (telephones)FRL (Remote AccessBarrier Codesand trunks)Time to StartAdd

Features Routes: A structure that defines possible trunks to be used in apreferred order, usually based on lowest cost and the telephone user’spri

FeaturesIn addition to the fully programmable tables, ARS has 4 factory-set tables: Dial 0 Table: This factory-set table routes calls to numbers th

FeaturesHow ARS Works1. A caller with internal dial tone on an SA button dials the ARS AccessCode (usually 9) and is connected to ARS.2. The user dial

Features If the first digit is not a 1, the first three digits are comparedagainst all entries in each Local Exchange table:— If a single match is

Features— If there are no 6-Digit Tables that match and there aremore than one Area Code Tables that match, the lowestnumbered Area Code Table is sele

FeaturesFigure 1. ARS Table Selection54Automatic Route Selection

FeaturesFigure 2.ARS Route Selection within a TableConsiderations and ConstraintsEven if the local telephone company does not require it, users must d

TablesFeaturesTable 1.Table 2.Table 3.Table 4.Table 5.Table 6.Table 7.Table 8.Table 9.Table 10.Table 11.Table 12.Table 13.Table 14.Table 15.Table 16.T

FeaturesThe FRL assigned to telephones or Remote Access users is the opposite fromthe FRL assigned to ARS routes. For ARS routes a value of 0 is the l

FeaturesFeature InteractionsAccount CodeEntryAllowed ListsAuto DialAutomaticMaintenance BusyCallbackCallingRestrictionsDirect StationSelector (DSS)Dir

FeaturesForward andFollow MeNight ServiceRecallRemote AccessSaved NumberDialSpeed DialSMDRSystem Access/Intercom ButtonsSystemNumberingToll TypeARS ca

FeaturesBarge-InAt a GlanceUsers AffectedTelephone users, operatorsReports Affected Extension InformationModeAllTelephones All except Single-line tele

FeaturesTelephone DifferencesDirect-Line ConsolesIf the DLC operator uses Barge-In for a user who is using Coverage or Forward(including Remote Call F

FeaturesDo Not DisturbForward andFollow MeGroup CallingHeadset OptionsMessagingPagingPrivacyremains on the display until the receiving telephone user

FeaturesCall WaitingAt a GlanceUsers AffectedReports AffectedModeTelephonesProgramming CodeOnOffFeature CodeMLX Display LabelFactory SettingsTelephone

FeaturesThe user hears a Call Waiting tone for the following types of calls that ring on anSA or ICOM button:an inside calla call received cm a Dir

FeaturesIf the system is programmed for One-Touch Transfer with automatic completion,the system operator uses Camp-On by pressing the Transfer button,

FeaturesFeature InteractionsCallbackCamp-OnConferenceCoverageDisplayForward andFollow MeGroup CallingHoldPagingPersonal LinesPickupWhen Automatic Call