AT&T MERLIN Attendant Manual de instrucciones

AT&TAT&T 585-320-742Issue 1MERLIN MAILTMVoice Messaging SystemMulti-Lingual Versionfor MERLIN LEGEND® Communications SystemSystem Administrati

Contents Initializing a Subscriber’s Password5-13Changing the Voice Mailbox Language5-15Deleting a Mailbox5-186Creating, Changing, and Using Group

Changing the Automated Attendant MenusDeleting a SubmenuWhen you delete a submenu, all selector codes that reference the submenuare automatically remo

Changing the Automated Attendant MenusChanging AnnouncementsAutomated Attendant Service lets you create up to 99 separateannouncements to play to call

Changing the Automated Attendant Menus7. Choose one of these options:— Repeat Step 6 to play another announcement.— [ * ] [ # ] to return to th

Changing the Automated Attendant Menus7. Enter one of these options:— [ 9 ] for “Yes” to confirm that you want to record theannouncement.The sys

Changing the Automated Attendant MenusIf the MERLIN MAIL—ML system was set up for bilingual operation, thesystem prompts you to record the announcemen

Changing the Automated Attendant Menus4. [ 4 ] to program an announcement.The Announcement Administration Menu plays.5. [ * ] [ D ] (or [ * ]

Changing the Automated Attendant MenusChanging the Touch-ToneGate SettingThe Touch-Tone Gate is used in Automated Attendant Service. It servesdifferen

Changing the Automated Attendant Menus The Touch-Tone Gate is set to “On” automatically and cannot beturned off if you use the MERLIN MAIL—ML sys

Changing the Automated Attendant MenusTouch-Tone Gate Setting in Bilingual ModeIn the bilingual mode, the Touch-Tone Gate determines the language in w

Adding and ChangingVoice MailboxAssignments5-15AdministrationMain Menu9Mailboxes4Play aMailboxConfigurationCreate aMailboxDelete aMailboxModify aMailb

Contents8Troubleshooting8-1AMERLIN MAIL—ML Factory SettingsA-1BSending Faxes to the MERLIN MAIL—MLSystemB-1GLGlossaryGL-1INIndexIN-1v

Adding and Changing Voice Mailbox AssignmentsFigure 5-1 shows the menus you use to administer voice mailboxes.Instructions for programming voice mailb

Adding and Changing Voice Mailbox AssignmentsAdding a MailboxThe MERLIN MAIL—ML system lets you add voice mailboxes toaccommodate new voice mail subsc

Adding and Changing Voice Mailbox AssignmentsClass of Service (COS) Key Class Mins Transfer Type Outcalling Coverage Service15 UnsupervisedNoC

Adding and Changing Voice Mailbox AssignmentsDefinitions for Class of Service Key:Mins (Minutes)—total number of minutes available for storingmessages

Adding and Changing Voice Mailbox Assignments9. Substituting number codes for letters, as shown in the Letter Key thatfollows, use the dialpad to e

Adding and Changing Voice Mailbox Assignments10. Enter one of the following responses:— [ 9 ] for “Yes” to confirm the name.The mailbox name is

Adding and Changing Voice Mailbox AssignmentsChanging the Mailbox NameWhen a subscriber’s name changes or an extension is reassigned, updateForm B: Vo

Adding and Changing Voice Mailbox AssignmentsLetter KeyA = 21Ñ = 64B = 220 = 63C = 23P=71D = 31Q = 74E = 32R=72F = 33S = 73G = 41T=81H = 42U = 82I=43V

Adding and Changing Voice Mailbox AssignmentsRECOMMENDATION:For better recording clarity, use the handset when recording thesubscriber’s name.10.

Adding and Changing Voice Mailbox AssignmentsChanging the Class of ServiceEach voice mailbox is assigned a Class of Service (COS) that specifies thety

About This GuideThis guide provides instructions for managing and programming the MERLINMAILTM Voice Messaging System—Multi-Lingual Version. It is int

Adding and Changing Voice Mailbox AssignmentsClass of Service (COS) KeyClass Mins Transfer Type Outcalling Covarage Service15Unsupervised

Adding and Changing Voice Mailbox AssignmentsDefinitions for Class of Service Key:Mins (Minutes)— total number of minutes available for storingmessage

Adding and Changing Voice Mailbox AssignmentsRECOMMENDATION:The best protection your company has against unauthorized access toyour voice mail message

Adding and Changing Voice Mailbox Assignments5. Enter the mailbox number followed by [ 1 ].The mailbox number and name plays, if one is recorded.

Adding and Changing Voice Mailbox AssignmentsTo change a subscriber’s voice mailbox language, update MERLIN MAIL—MLForm B: Voice Mailbox Assignments w

Adding and Changing Voice Mailbox Assignments7. Select one:— [ 1 ] to select the primary language as the mailbox language.— [ 2 ] to select th

Adding and Changing Voice Mailbox AssignmentsDeleting a MailboxWhen you delete a mailbox, messages in the mailbox are deleted. Deletedmailboxes are au

Creating, Changing, andUsing Group Lists6AdministrationMain Menu9GroupListsScanGroup ListsCreate aGroup ListModify orReview aGroup ListDelete aGroup L

Creating, Changing, and Using Group ListsA Group List consists of extensions (up to 99) assigned to a single group.That group of extensions is assigne

Creating, Changing, and Using Group ListsScanning a Group ListThe Scanning a Group List option allows you to play the group list numberand number of s

About This GuideTerms and ConventionsThe following conventions are used throughout this guide: Subscriber means a registered MERLIN MAIL—ML Voice

Creating, Changing, and Using Group ListsCreating a Group ListWhen you create a new Group List, be sure to notify subscribers.To create a new group li

Creating, Changing, and Using Group ListsReviewing and Modifying a Group ListThe Review or Modify a Group List option allows you to review the current

Creating, Changing, and Using Group Lists6. Select one of the following options:7. Enter the extension to be added to the list, followed by [

Creating, Changing, and Using Group ListsDeleting a Group ListThe Delete a Group List option allows you to remove an entire Group List fromVoice Mail

Creating, Changing, and Using Group Lists7. Choose an option:— Go to Step 5 to delete another Group List.— [ * ] [ # ] to return to the Group

Creating, Changing, and Using Group ListsTo send a broadcast message, follow the instructions below:1. Log in to the MERLIN MAIL—ML system as the

Creating, Changing, and Using Group ListsSending a Message to a Group ListProvide all of the subscribers at your company with the following instructio

Creating, Changing, and Using Group Lists8. Choose one or go to Step 9:— To address the message to another Group List, repeat Steps 6and 7.— T

Changing SystemGreetings7AdministrationMain Menu9SystemGreetingsVoiceMailAutomatedAttendantGreetingGreetingFigure 7-1. System Greetings Menu Structur

Changing System GreetingsFigure 7-1 gives an overview of the menu structure you will follow in theinstructions.Voice Mail GreetingSubscribers accessin

About This GuideGuide TitleOrder NumberMERLIN MAIL Voice MessagingSystem—Multi-Lingual VersionPlanning Guide and Forms585-322-541Installation, System

Changing System Greetings5. [ 0 ] to listen to the greeting.The current greeting plays followed by the Voice Mail Greeting Menu.If the system is s

Changing System Greetings5. Select an option:— [ 1 ] to record a greeting.The system prompts you to record at the tone. Go to Step 6.— [ 0 ] t

Changing System Greetings— [ * ] [ D ] (or [ * ] [ 3 ]) to delete the new greeting and use theprevious greeting.8. [ * ] [ # ] to approve the gr

Changing System GreetingsFor example, if the Travel Agency set up the MERLIN MAIL—ML system formonolingual operation with the Touch-Tone Gate activate

Changing System GreetingsListening to an AutomatedAttendant Service GreetingTo listen to the greeting that plays when the phone is answered by theAuto

Changing System GreetingsChanging an Automated AttendantService GreetingCallers hear one of two Automated Attendant Service greetings when they callyo

Changing System Greetings6. Choose one of these options:— [ 1 ] to record the greeting.The system prompts you to record at the tone.— [ 0 ] to

Troubleshooting8PROBLEM:Touch-tones were entered but not detected by the MERLINMAIL—ML system.Possible CauseCorrective ActionThe line is too “noisy.”

TroubleshootingPROBLEM:No one is on the line when you first answer a call transferred bythe system.Possible CauseIf the system is using SupervisedTran

TroubleshootingPROBLEM:System terminates recording of name, greeting, or messagebefore user finishes.Possible CauseCorrective ActionThe recording may

Overview1System Services and FeaturesMERLIN MAIL Voice Messaging System—Multi-Lingual Version, hereaftercalled the MERLIN MAIL—ML system, works with t

TroubleshootingPROBLEM:Messages cannot be left in a subscriber’s voice mailbox.Possible CauseCorrective ActionThe voice mailbox is full.Old messages m

TroubleshootingPROBLEM:Calls are not being transferred properly.Possible CauseCorrective ActionThe Automated Attendant Service Make sure the menu scri

TroubleshootingPROBLEM:The system does not answer immediately.Possible CauseThe system may be administeredfor Delayed Answer.The Intercom buttons (Key

MERLIN MAIL—MLFactory SettingsAMERLIN MAIL—ML Factory SettingsMERLIN MAIL—ML ParametersFactory SettingsChangeableSystem ParametersPort AllocationAll p

Appendix AMERLIN MAIL—ML Factory SettingsMERLIN MAIL—ML ParametersFactory SettingsChangeableAutomated Attendant ServiceMenu Prompts2 minutes maximumNo

Appendix AMERLIN MAIL—ML Factory SettingsMERLIN MAIL—ML ParametersFactory SettingsChangeableSystem GreetingsVoice Mail Greeting2 minutes maximumNoAuto

Sending Faxes to theMERLIN MAIL—MLSystemBThe MERLIN MAIL—ML system can automatically recognize fax calls from faxmachines that produce industry-standa

Appendix BNOTE:If your company regularly receives fax calls from machines that do notproduce industry-standard fax (CNG) tones, you may want to design

GlossaryAAnnouncementAn informative message that provides frequently requested information. It ispre-recorded by the system administrator and plays to

GlossaryCalling GroupA group of extensions that perform a similar function. A Calling Group can beadministered to provide Group Coverage for one or mo

OverviewVoice Mail Service provides the MERLIN MAIL—ML system’s voicemessaging features. Voice Mail Service lets subscribers send voice mailmessages t

GlossaryDial 0/Timeout ActionAutomated Attendant Service feature in both monolingual and bilingual mode thatdetermines how a call is processed when a

GlossaryGGeneral MailboxA voice mailbox (mailbox 9999) where callers can leave messages when asubscriber’s mailbox is full, if they are dialing from a

GlossaryGuest MailboxA voice mailbox assigned to visitors, guests, or employees who need to receivemessages but do not have a phone assigned to them.

GlossaryMain MenuA list of options presented to the caller from which the caller selects an option byentering the corresponding Selector Code. Based o

GlossaryNumbering PlanSee Dial Plan.OOutcallingA MERLIN MAIL—ML system feature that calls an outside or inside number, orpager/beeper, to inform a sub

GlossaryRReturn Time IntervalSee Transfer Return Interval.RMDRemote Maintenance Device. A device used by AT&T or an authorized dealer to callthe s

GlossarySubscriberA person whose extension is registered with the MERLIN MAIL—ML system. Everysubscriber has a voice mailbox. The voice mailbox number

GlossaryTouch-Tone DurationThe length (specified in milliseconds) of the touch-tone codes sent between acommunications system and a voice messaging sy

GlossaryUUnsupervised TransferThe transfer type in which the MERLIN MAIL—ML system transfers a call withoutwaiting to see if the extension requested i

IndexAutomated Attendant Service Main Menuschanging, 4-7types of, 4-2# (pound button), defined, viii* (star button), defined, viiiAActionSee Selector

OverviewDelayedCall HandlingNight OnlyCall HandlingExtension CoverageLine CoverageMERLIN MAIL—MLsystem answersexternal calls dayand night. Callersrece

IndexCall Handling MethodDelayed, 1-12Fax, 1-13Immediate, 1-11list of, 1-10Night Only, 1-13Calling Group, transfer to, 4-3Class of Servicechanging, 5-

IndexFax Extensionadding, changing, or deleting, 2-6routing calls automatically, 1-5routing calls manually, B-1FeaturesGuest Mailbox, 1-21Outcalling,

Indexdeleted, 5-18MMailboxchanging subscriber name, 5-8deleting, 5-18See also Voice mailboxMailbox Administration Menu, 5-1Mailbox, Trouble, 1-23, 8-3

IndexNight ServiceMERLIN LEGEND, 1-14Night Only Call Handling, description, 1-13No Transfer, specified by Class ofService, 5-4, 5-12OOpen mode of oper

IndexSSchedulechanging the weekly business, 3-5changing the current day, 3-10factory setting, 3-4programming consecutive days, 3-7when controlled by t

IndexTimeoutSee Dial 0/Timeout ActionTouch-Tone Gateactivated by fax extension, 2-7activating, 4-36affect on rotary phone callers, 4-35deactivating, 4

Forwarding General Mailbox MessagesIf you are the General Mailbox owner, check the General Mailbox as follows whenyour message-waiting light comes on:

10 Press [ * ] [ # ] to approve your comments.The Message Addressing Menu plays and prompts for an extension.11 Choose one of the following

Outcalling AdministrationWith the Outcalling feature, voice mail subscribers who are away from their phonescan be notified at another phone or by page

1. Log in to the MERLIN MAIL—ML system.2. Press [ 6 ] to administer Outcalling.3. Select an option: Press [ 1 ] to change your Outcal

OverviewMonolingual or Bilingual OperationYou choose to operate the MERLIN MAIL—ML system in monolingual orbilingual mode. In monolingual mode, you se

AT&T 585-320-742Graphics © AT&T 1988

OverviewAutomated Attendant ServiceThe MERLIN MAIL—ML system’s Automated Attendant Service consists of agreeting and one or more menus, providing call

Copyright © 1993 AT&T 585-320-742All Rights ReservedIssue 1Printed in U.S.A.July 1993NoticeEvery effort was made to ensure that the information in

Overview Announcements of frequently requested information (such asdirections or business hours) can be included as menu options,thereby freeing an em

OverviewBilingual Mode Example—French Speaking Caller and French as thePrimary Language. The following example shows what a French speakingcaller woul

OverviewBilingual Mode Example—Spanish Speaking Caller and English as thePrimary Language. The following example shows what a Spanish speakingcaller w

OverviewBilingual Mode Multilevel Menu Example—English Speaking Caller andEnglish as the Primary Language. The following example shows what anEnglish

OverviewThis multilevel menu approach is useful for many businesses and agencies,such as banks, insurance agencies, post offices, and department store

OverviewImmediate Call HandlingWith Immediate Call Handling, Automated Attendant Service answers allincoming calls, both day and night. If the MERLIN

OverviewDelayed Call HandlingWith Delayed Call Handling, external calls ring immediately at the MERLINLEGEND system operator’s console, both day and n

OverviewIf you want most calls handled by the system operator, use Delayed CallHandling. If the system operator is busy or does not answer, the calls

OverviewAutomated Attendant Service SchedulingYou can set up Automated Attendant Service to provide different greetings,menus, and announcements for c

OverviewAdministering the Schedule UsingMERLIN LEGEND Night ServiceThe MERLIN LEGEND system notifies the MERLIN MAIL—ML system whenMERLIN LEGEND Night

TrademarksMERLIN LEGEND is a registered trademark of AT&T. MERLIN MAIL is a trademark ofAT&T.WarrantyAT&T provides a limited warranty to t

OverviewAdministering the Schedule Using theMERLIN MAIL—ML Business ScheduleThe MERLIN MAIL—ML business schedule can be used to enter yourcompany’s ho

OverviewAddressing Voice MailVoice Mail provides the following methods of addressing (sending) voice mailmessages to subscriber mailbox(es): Subs

OverviewAddressing Voice Mail to a Group ListThere are times when a subscriber wants to send the same voice mailmessage to more than one subscriber. R

OverviewOutcallingThe MERLIN MAIL—ML system’s Outcalling feature can dial a designatedtelephone number or pager/beeper and notify a subscriber that a

Overview The subscriber must turn Outcalling “on.”The subscriber must specify an Outcalling number. For apager/beeper, a call-back number can be prog

Overview If the MERLIN MAIL—ML system has been set up for bilingualoperation, callers hear the subscriber’s personal greeting in thelanguage administe

OverviewSubscribers’ ResponsibilitiesBefore programming the MERLIN MAIL—ML system, subscribers should bedesignated to serve in the following support r

Overview Maintaining system parametersChanges in personnel or telephone configuration may requirechanges to some of the system parameters, such as t

Overview The system operator answers if Call Answer Service is set up totransfer calls to the system operator when a caller presses [ 0 ](zero).Genera

OverviewPreparing for System AdministrationBefore you begin administering the MERLIN MAIL—ML system, read thissection for guidelines for using the MER

SystemParameters1PortAllocation2All PortsAutomatedAll PortsSplitAttendantCall AnswerAllocation1 2 3DelayedAnswer3FaxExtension4OperatorExtension5Genera

OverviewAccessing the MERLIN MAIL—ML SystemYou must first log in to the MERLIN MAIL—ML system before you can performany MERLIN MAIL system administrat

OverviewHelpful HintsAfter you become familiar with the MERLIN MAIL—ML system, the followinghints and shortcuts can save you time: The MERLIN M

Overview9Administration Menu StructureThe MERLIN MAIL—ML administration menus (shown in Figure 1-4) allow youto change programmable information such a

OverviewGuide to the InstructionsRefer to the following table for a list of System Administration Menu items, thetasks under each, and the correspondi

Changing SystemParameters2AdministrationMain MenuSystemParametersPortAllocationDelayedAnswerFaxExtensionOperatorExtensionGeneralMailboxOwnerSystemAdmi

Changing System ParametersFigure 2-1 shows the menu structure used to change these systemparameters. The instructions for changing these parameters ar

Changing System Parameters Guidelines for port allocation:— All ports Automated Attendant ServiceYou want external callers to get the Automated

Changing System ParametersTo change the port allocation, follow the instructions below:1. Log in to the MERLIN MAIL—ML system as the system adminis

Changing System ParametersChanging the Delayed AnswerSettingWith No Delayed Answer (Immediate Answer), designated MERLIN MAIL—MLports answer calls imm

Changing System Parameters6. Select one of the following options:— [ 1 ] to set all ports to Delayed Answer.— [ 2 ] to set Automated Attenda

Enter SystemEnter SystemVoice MailAdministrationAdministratorAdministratorServiceMain MenuExtension +#Password +#9AutomatedAttendant3DayMenu1PlayModif

Changing System ParametersThe current fax extension plays, followed by a prompt to enter the faxextension number.5. Choose one of the following ac

Changing System ParametersIf you want Dial 0/Timeout calls directed to an extension other than the firstoperator console on the MERLIN LEGEND system,

Changing System ParametersChanging the GeneralMailbox OwnerCallers can leave a message in the General Mailbox under any of theseconditions: The call

Changing System Parameters The General Mailbox owner is not required to have a personalmailbox.The factory setting for the General Mailbox owner is e

Changing System ParametersChanging the SystemAdministrator’s Voice MailboxTo administer the MERLIN MAIL—ML system, you must log in to the systemadmini

Changing System ParametersChanging the Maximum Numberof Digits in an ExtensionChanges to the MERLIN LEGEND dial plan can increase the number of digits

Changing System Parameters5. Enter one of the following options:— Enter the number of digits (2, 3, or 4).The new maximum number of digits plays

Changing System Parameters The factory setting is monolingual mode with English as the systemprompt language.Update MERLIN MAIL—ML Form A: System Pa

Changing System Parameters5. Select one of the following options:— [ 1 ] to set up for monolingual operation.— [ 2 ] to set up for bilingual o

Changing the Schedule3AdministrationMain MenuScheduleUpdateSystem DateWeeklyBusinessScheduleOpen orClosed forTodayand TimeFigure 3-1. Schedule Admini

GroupSystemsListsGreetings5 7ScanVoiceGroup ListsMail2Greeting1Create aAutomatedGroup ListAttendant4Greeting3DayNightGreetingGreetingModify or12Review

Changing the ScheduleThe MERLIN MAIL—ML system switches to day or night mode automaticallywhen the MERLIN LEGEND system begins or ends Night Service,

Changing the Schedule5. Enter the date in one of the following formats:— If the system administrator’s mailbox language is English,mmddyy (month

Changing the ScheduleThe system plays back the time and asks you to confirm it bypressing [ * ] [ # ] or re-enter it by pressing [ 1 ].8. Enter on

Changing the ScheduleTo change your business schedule either permanently or for an upcomingclosing, see “Changing the Weekly Business Schedule” that f

Changing the ScheduleWhen changing the weekly business schedule, update MERLIN MAIL—MLForm A: System Parameters, and follow the instructions below:1.

Changing the Schedule6. Choose one of the following options:— [ 1 ] for “Open.” Skip to Step 13.— [ 2 ] for “Closed.” Go back to Step 5 if the

Changing the Schedule8. Choose an option:— [ 1 ] to record a Temporary Closure greeting.The system prompts you to record at the tone. Go to Step

Changing the ScheduleSelect an option:11.12.13.NOTE:14.— [ 2 ] [ 3 ] to play back the new greeting.— [ 2 ] [ 1 ] to re-record the new greeting. Go

Changing the ScheduleIf you enter 0100–1259, enter one of these settings in response to theprompt:— [ 1 ] for A.M.— [ 2 ] for P.M.The system promp

Changing the ScheduleTo temporarily change the current day’s schedule, follow the instructionsbelow:1. Log in to the MERLIN MAIL—ML system as the s

ContentsAbout This Guidevii Terms and Conventionsviii Related Guidesviii1Overview1-1 System Services and Features1-1Monolingual or Bilingual Operation

Changing the Schedule7.8.9.10.Select an option:— [ 1 ] to record a greeting.The system prompts you to record at the tone. Go to Step 8.— [ 0 ] to

Changing the Schedule11. [ * ] [ # ] to approve the new Temporary Closure Greeting.The system plays the message “Approved. This new greeting will

Changing the AutomatedAttendant Menus4AdministrationMain MenuAutomatedAttendantDay Menu Night MenuSubmenusAnnouncementsTouch-ToneGateFigure 4-1. Autom

Changing the Automated Attendant MenusSelector Codes and Selector CodeActionsWhen the Automated Attendant Service answers a call, the caller hears the

Changing the Automated Attendant MenusFor example, a caller to the Travel Agency would hear the following greeting:Automated Attendant Service Prompts

Changing the Automated Attendant Menus Action 2—Play an Existing SubmenuAutomated Attendant Service plays a submenu listing additionaloptions, from wh

Changing the Automated Attendant MenusFor example, the Travel Agency offers special discounted trips eachmonth. Callers who are interested in discount

Changing the Automated Attendant Menus Action 4—Prompted TransferAutomated Attendant Service requires callers to enter a SelectorCode before they dia

Changing the Automated Attendant MenusIn the previous example, note that Selector Codes 4 through 7 were used formenu options so that 1, 2, and 3 coul

Changing the Automated Attendant MenusTo make your work easier, plan your changes beforehand and revise theMERLIN MAIL—ML forms (E, F, G, or H) as req

Contents2Changing System Parameters2-1 Changing MERLIN MAIL—ML Port AllocationChanging the Delayed Answer SettingAdding, Changing, or Deletin

Changing the Automated Attendant Menus5. [ 2 ] to play the main menu.The system prompts you to select the menu prompt or the menu definition.6.

Changing the Automated Attendant MenusChanging Selector Codes and SelectorCode ActionsTo change a main menu’s Selector Codes and Selector Code Actions

Changing the Automated Attendant Menus7. Enter one of the following choices:— [ 9 ] for “Yes” to confirm that you want to modify it.The Selector

Changing the Automated Attendant Menus9.10.11.12.Repeat Steps 6 through 8 for each Selector Code to be modified in thismenu.[ * ] [ # ] when finished

Changing the Automated Attendant Menus13. [ 1 ] after recording.The Message Editing Menu plays.14. Enter one of the following selections or go

Changing the Automated Attendant MenusChanging the Dial 0/Timeout Action OnlyThe Dial 0/Timeout Action determines what happens to a call when a caller

Changing the Automated Attendant Menus7. Choose one of the following options to define the Dial 0/Timeout Action:— [ 0 ] for transfer to the sys

Changing the Automated Attendant Menus4. Select one of the following options:— [ 1 ] to select the Day Menu.— [ 2 ] to select the Night Menu.T

Changing the Automated Attendant Menus10. Choose an option or go to Step 11:— [ 2 ] [ 3 ] to play back the new main menu script.— [ 2 ] [ 1 ]

Changing the Automated Attendant MenusCreating and Changing SubmenusIn the Automated Attendant Service menu structure, a submenu providesadditional op

Contents Changing the Main MenusPlaying a Main Menu Prompt or DefinitionChanging Selector Codes and Selector Code ActionsChanging the Dial 0/Timeou

Changing the Automated Attendant Menus5. [ 2 ] to play a submenu.The system prompts you to enter a submenu number and [ # ].6. Enter the subm

Changing the Automated Attendant MenusCreating a SubmenuTo make your work easier, plan your submenus beforehand and reviseMERLIN MAIL—ML planning Form

Changing the Automated Attendant Menus8. Select one of the following options:ToEnter the FollowingAssign Selector Code Action 1,Selector Code Tran

Changing the Automated Attendant Menus11. Record the new submenu script (up to two minutes).12. [ 1 ] after recording.The Message Editing Menu

Changing the Automated Attendant MenusChanging a SubmenuChanging a submenu may require one or more of the following tasks: Adding, changing, or d

Changing the Automated Attendant Menus4. [ 3 ] to program a submenu.The Submenu Administration Menu plays.5. [ 6 ] to modify a submenu.The sys

Changing the Automated Attendant Menus9.10.11.Select one of the following options:ToDo the FollowingAssign Selector Code Action 1,Selector Code Transf

Changing the Automated Attendant Menus12. Choose an option:— Press [ # ] to use the existing script.The message “The existing menu prompt will b

Changing the Automated Attendant MenusRecording the Submenu Script OnlyIf you want to change the submenu script but do not want to change theSelector

Changing the Automated Attendant Menus8.9.10.11.12.Choose an option:— Press [ # ] to use the existing script.The message “The existing menu prompt w