AT&T MERLIN Attendant Guía de usuario

AT&TMERLIN™COMMUNICATIONS SYSTEM ADMINISTRATION MANUAL:MODELS 206,410, AND 820WITH FEATURE PACKAGE 2

Fixed Features (continued)FEATUREDESCRIPTIONBENEFITSAutomatic Hold ReleaseAutomatically opens line when• Know immediately when personperson on hold ha

Fixed Features (continued)FEATUREDESCRIPTIONBENEFITSRecallProvides a timed switchhook flash • Access features of Centrex or PBXfor use of MERLIN syste

Programmable FeaturesFEATUREDESCRIPTIONBENEFITSAuto Answer-IntercomAutomatically turns on the optional• No need to touch a button toHands-Free Unit wh

Programmable Features (continued)FEATURE DESCRIPTIONBENEFITSOutside Auto DialTouching a programmed button• Saves time in dialing.automatically dials t

Programmable Features (continued)FEATUREDESCRIPTION BENEFITSTouch-Tone EnableGenerates Touch-Tone signals on• Businesses that use rotary linesrotary l

System Features—For Administrator OnlyFEATURE DESCRIPTIONBENEFITSButton-Free Line Operation Enables users to have access to all• Gives users of 5-butt

Optional Features and EquipmentFEATUREDESCRIPTION BENEFITSExtra AlertProvides a connection for alerting• Alert people in noisy areas thatdevices such

Basic AdministrationThis section guides you through the administration procedures required to get yourMERLIN system up and running. A later section te

NOTE: If you have a Model 820, the name of the Toll Prefix/Area Code switch isengraved on the faceplate of the control unit. If you have a Model 206 o

LINE ADMINISTRATION Connecting Lines to the Control UnitOnce you have set control unit switches and entered administration mode, you areready to conne

Table of ContentsIntroductionThe Control UnitThe Three Types of CartridgesFeatures and BenefitsFixed FeaturesProgrammable FeaturesSystem FeaturesOptio

For Non-Square SystemsYou may not want your system to be "square". For instance, you may have a WATS linethat you want to appear only on a f

Initial Feature AssignmentsModel 206 Voice Terminals 1-5Model 410 and 820 Voice Terminals 11-2934-Button10-Button5-ButtonDo Not DisturbOr Line DPrivac

Initial Feature AssignmentsAdministrator/Attendant Voice TerminalVoice Terminal 0 on Model 206Voice Terminal 10 on Model 410 and 820Normal ModeOutside

Administrator/Attendant Voice TerminalVoice Terminal 0 on Model 208Voice Terminal 10 on Model 410 and 820Administration ModeLine DLine HIntercomAuto

Customizing Other Options in the SystemAs the person who administers the MERLIN system, you will know more about itscapabilities than anyone else in y

SYSTEM SPEED DIALSystem Speed Dial numbers are numbers that you, the administrator, program intothe MERLIN system memory. Users can access them by dia

The MERLIN system has preassigned paging groups, each consisting of three voiceterminals. Voice terminals 11, 12, and 13 constitute the first group, 1

In button-free line operation, there are no visual indicators to help keep track ofincoming calls. You do not know which lines calls come in on. But i

You can access most MERLIN features in the same way everybody else does, butfor call handling, note the following:• If you want to hold a call, touch

Programming Individual VoiceTerminals to Meet Office PrioritiesAfter you have finished adjusting the control unit and administering features from thea

IntroductionMost people can effectively use their MERLIN communications system voice ter-minal by reading the User's Guide: Models 206, 410, and

When first installed, your MERLIN system automatically selects the first availableline for every telephone in the order A, B, C, D, E, F, G, H. Throug

Programming Individual Voice Terminals to MeetPersonal PrioritiesAs system administrator, you may have to decide which custom features certain voice t

Feature Programming Chart (continued)FeatureProgramming(Suggested Button Label)DescriptionCodeNotesOutside Auto Dial Dial outside numbers orDial ✱ 90

PROGRAMMING TIPS FOR 34-BUTTON VOICE TERMINALSHow you program a 34-button voice terminal depends on the person for whom you’reprogramming it. If it’s

As already explained, people with 5-button voice terminals have buttons and lightsfor a maximum of four outside lines corresponding to the left column

Special Information for the System AttendantMany businesses have a system attendant, a person who answers most calls andpasses them along to other peo

The person to whom the call is transferred hears a distinctive transfer-ringing andlifts the handset. If the call is not picked up, it returns to the

Troubleshootlng ChartIf something goes wrong in the operation of your MERLIN system, use the following troubleshooting chart to determine thepossible

Troubleshooting Chart (continued)TroublePossible CauseDo ThisThe voice terminal will not stop ringing.The T/P switch may be set to P• Slide the T/P sw

IndexAdministration Mode, 17, 22Administrator/Attendant VoiceTerminal, 16, 21Administration Mode, 22Automatic Answer-Intercom, 11Automatic Line Select

789111213141.2.3.4.5.6.7.123456Available Features10Line buttons with lights make it easy to keep track of8.calls.9.Flexible calling within your busine

Quick Reference Guide toAdministration ProceduresThis chart summarizes the administrative procedures described in this manual. If you need more inform

Quick Reference Guide (continued)ProcedureInstructions For UseADMINISTERING OTHER SYSTEM OPTIONS (continued)Group Paging• Dial a Group Page code ( ✱ 7

AT&TMERLIN is a trademark of AT&T.COM KEY and TOUCH-A-MATIC are registered trademarks of AT&T.© Copyright 1985 AT&T. Printed in U.S.A.

The Control UnitThe control unit is the center of the MERLIN system in that, one way or another,everything connects to it.Feature Package 2, which con

9. Line and Voice Terminal Modules (Model 820 only)These modules contain jacks for telephone company lines and jacks for voiceterminals. Three types a

THE THREE TYPES OF CARTRIDGES12. Type I Cartridges Give You Custom FeaturesFeature cartridges contain the software that enables you to customize your

Features and BenefitsThis section describes all the features available with Feature Package 2. As systemadministrator, you will make decisions about h

Fixed FeaturesFEATUREDESCRIPTIONBENEFITSCall PickupMakes it possible for someone • Answer another person’s phonewho hears a voice terminal ringingwith