AT&T MERLIN Attendant Manual de instrucciones Pagina 75
- Pagina / 180
- Tabla de contenidos
- SOLUCIÓN DE PROBLEMAS
- MARCADORES
Valorado. / 5. Basado en revisión del cliente
Changing the Automated Attendant Menus
■
Action 2—Play an Existing Submenu
Automated Attendant Service plays a submenu listing additional
options, from which callers choose another Selector Code.
For example, at the Travel Agency, when callers press [ 1 ] at the
main menu to select cruises, they hear the following submenu listing
the types of cruises:
Automated Attendant Service Prompts Caller Response
Caller presses [ 1 ] for
information on cruises. The
Automated Attendant Service
plays the “cruises” submenu.
For Caribbean cruises, press [ 1 ] .
For Hawaiian cruises, press [ 2
].
For Alaskan cruises, press [ 3
].
Caller presses [ 1 ] for
information on Caribbean
cruises and hears the
submenu.
For Grand Cayman, press [ 1 ].
For Jamaica, press [ 2
].
For Bahamas, press [ 3
].
Caller presses [ 1 ], [ 2 ], or [ 3 ]
for information on a particular
cruise.
NOTE:
A submenu must be programmed before the main menu or
submenu from which it is accessed.
■
Action 3—Play an Existing Announcement
Automated Attendant Service plays a pre-recorded announcement.
Use this Selector Code Action when information that callers need
can be provided in a two-minute recording.
4-4
Selector Codes and Selector Code Actions
- AT&T 1
- Contents 10
- About This Guide 12
- Terms and Conventions 13
- Related Guides 13
- Overview 15
- Secondary Language 18
- Call Handling Methods 24
- Immediate Call Handling 25
- Delayed Call Handling 26
- Night Only Call Handling 27
- Fax Call Handling 27
- MERLIN LEGEND Night Service 29
- Voice Mail Service 30
- Addressing Voice Mail 31
- Outcalling 33
- Call Answer Service 34
- MERLIN MAIL—ML System 35
- Configurations 35
- Subscribers’ Responsibilities 36
- System Operator 37
- General Mailbox Owner 38
- Planning Forms 39
- The Password prompt plays 40
- Helpful Hints 41
- Administration Menu Structure 42
- Guide to the Instructions 43
- Parameters 44
- Changing MERLIN MAIL—ML 45
- Port Allocation 45
- Changing the Delayed Answer 48
- Adding, Changing, or Deleting 49
- Changing the System 50
- Operator Extension 50
- Changing the General 52
- Mailbox Owner 52
- Administrator’s Voice Mailbox 54
- Changing the Maximum Number 55
- Changing the MERLIN 56
- MAIL—ML Language Selection 56
- Changing the Schedule 59
- 12. [ * ] [ # ] to quit 71
- Changing the Automated 72
- Attendant Menus 72
- Programming Sequence 78
- Changing the Main Menus 78
- Code Actions 81
- Enter the Following 82
- ■ An extension 89
- ■ An announcement 89
- Creating a Submenu 91
- Changing a Submenu 94
- Do the Following 96
- Deleting a Submenu 100
- Changing Announcements 101
- Recording an Announcement 102
- Deleting an Announcement 104
- Changing the Touch-Tone 106
- Gate Setting 106
- Changing the Setting 107
- Adding and Changing 109
- Voice Mailbox 109
- Assignments 109
- Adding a Mailbox 111
- Letter Key 114
- Changing the Mailbox Name 116
- Changing the Class of Service 119
- Changing the Voice Mailbox 123
- Language 123
- Deleting a Mailbox 126
- Creating, Changing, and 127
- Using Group Lists 127
- Administering Group Lists 128
- Scanning a Group List 129
- Creating a Group List 130
- Deleting a Group List 133
- Sending a Broadcast Message 134
- Mail Activity Menu plays 137
- Changing System 138
- Greetings 138
- Voice Mail Greeting 139
- Automated Attendant Service 142
- Listening to an Automated 144
- Attendant Service Greeting 144
- Service Greeting 145
- Troubleshooting 147
- PROBLEM: 150
- Possible Cause 150
- Corrective Action 150
- MERLIN MAIL—ML 153
- Factory Settings 153
- Sending Faxes to the 156
- Glossary 158
- Outcalling Administration 178
- AT&T 585-320-742 180
- Graphics © AT&T 1988 180
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