AT&T MERLIN Attendant Manual de instrucciones Pagina 27
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Overview
If you want most calls handled by the system operator, use Delayed Call
Handling. If the system operator is busy or does not answer, the calls are
handled by the MERLIN MAIL—ML system.
Night Only Call Handling
With Night Only Call Handling, the Automated Attendant Service answers
external calls only when the MERLIN LEGEND system is in Night Service. To
use Night Only Call Handling, you must use MERLIN LEGEND Night Service.
During the day, calls ring at the system operator’s console. With Night Only
Call Handling, the Automated Attendant Service plays your company’s night
greeting, menus, and announcements when the MERLIN LEGEND system is
in Night Service. The day greeting, menus, and announcements are not
played.
If you want callers to receive the Automated Attendant Service only when your
business is closed, use Night Only Call Handling.
Fax Call Handling
Automated Attendant Service can be set up to recognize incoming fax calls
from machines that produce industry-standard fax (CNG) tones and transfer
the calls to a designated fax extension. The sending fax machine must send
industry-standard fax (CNG) tones for the Automated Attendant Service to
recognize the call automatically as a fax call. With Fax Call Handling, your
company may not need a separate telephone line for its fax machine—callers
can dial the same number for voice and fax calls.
Fax Call Handling can be combined with Immediate Call Handling. In
addition, Fax Call Handling can be combined with Night Only Call Handling
for MERLIN LEGEND Release 2.0 or later releases. Fax Call Handling cannot
be combined with Delayed Call Handling because the sending machine will
stop sending the fax (CNG) tone and hang up after 35 seconds.
System Services and Features
1-13
- AT&T 1
- Contents 10
- About This Guide 12
- Terms and Conventions 13
- Related Guides 13
- Overview 15
- Secondary Language 18
- Call Handling Methods 24
- Immediate Call Handling 25
- Delayed Call Handling 26
- Night Only Call Handling 27
- Fax Call Handling 27
- MERLIN LEGEND Night Service 29
- Voice Mail Service 30
- Addressing Voice Mail 31
- Outcalling 33
- Call Answer Service 34
- MERLIN MAIL—ML System 35
- Configurations 35
- Subscribers’ Responsibilities 36
- System Operator 37
- General Mailbox Owner 38
- Planning Forms 39
- The Password prompt plays 40
- Helpful Hints 41
- Administration Menu Structure 42
- Guide to the Instructions 43
- Parameters 44
- Changing MERLIN MAIL—ML 45
- Port Allocation 45
- Changing the Delayed Answer 48
- Adding, Changing, or Deleting 49
- Changing the System 50
- Operator Extension 50
- Changing the General 52
- Mailbox Owner 52
- Administrator’s Voice Mailbox 54
- Changing the Maximum Number 55
- Changing the MERLIN 56
- MAIL—ML Language Selection 56
- Changing the Schedule 59
- 12. [ * ] [ # ] to quit 71
- Changing the Automated 72
- Attendant Menus 72
- Programming Sequence 78
- Changing the Main Menus 78
- Code Actions 81
- Enter the Following 82
- ■ An extension 89
- ■ An announcement 89
- Creating a Submenu 91
- Changing a Submenu 94
- Do the Following 96
- Deleting a Submenu 100
- Changing Announcements 101
- Recording an Announcement 102
- Deleting an Announcement 104
- Changing the Touch-Tone 106
- Gate Setting 106
- Changing the Setting 107
- Adding and Changing 109
- Voice Mailbox 109
- Assignments 109
- Adding a Mailbox 111
- Letter Key 114
- Changing the Mailbox Name 116
- Changing the Class of Service 119
- Changing the Voice Mailbox 123
- Language 123
- Deleting a Mailbox 126
- Creating, Changing, and 127
- Using Group Lists 127
- Administering Group Lists 128
- Scanning a Group List 129
- Creating a Group List 130
- Deleting a Group List 133
- Sending a Broadcast Message 134
- Mail Activity Menu plays 137
- Changing System 138
- Greetings 138
- Voice Mail Greeting 139
- Automated Attendant Service 142
- Listening to an Automated 144
- Attendant Service Greeting 144
- Service Greeting 145
- Troubleshooting 147
- PROBLEM: 150
- Possible Cause 150
- Corrective Action 150
- MERLIN MAIL—ML 153
- Factory Settings 153
- Sending Faxes to the 156
- Glossary 158
- Outcalling Administration 178
- AT&T 585-320-742 180
- Graphics © AT&T 1988 180
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