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Database Tables
CentreVu®
CMS Open Database Connectivity
Split/Skill Database Items 3-22
I_AUXINTIME
The amount of time during the collection
interval that POSITIONS were in AUX work,
AVAILABLE, or, for Generic 2.2 and Generic
3 switches, had an ACD or AUXIN/AUXOUT
call on hold and were on inbound extension
calls.
I_AUXINTIME includes I_ACDAUXINTIME.
C integer 4 bytes
I_AUXOUTTIME The amount of time during the collection
interval that POSITIONS were in AUX work,
AVAILABLE; or, for Generic 2.2 and Generic
3 switches, had an ACD or AUXIN/AUXOUT
call on hold and were on outbound extension
calls.
I_AUXOUTTIME includes
I_ACDAUX_OUTTIME.
C integer 4 bytes
I_AUXTIME The amount of time during the collection
interval that POSITIONS were in AUX in this
split/skill.
I_AUXTIME = I_AUXTIME0 + I_AUXTIME1
+ I_AUXTIME2 + I_AUXTIME3 +
I_AUXTIME4 + I_AUXTIME5 + I_AUXTIME6
+ I_AUXTIME7 + I_AUXTIME8 +
I_AUXTIME9.
I_AUXTIME includes I_AUXTIME0,
I_AUXTIME1-9, I_AUXINTIME,
I_AUXOUTTIME, and I_TAUXTIME.
C integer 4 bytes
I_AUXTIME0 The amount of time during the collection
interval that POSITIONS were in AUX for
reason code 0 in this split/skill. This includes
time on extension calls from this AUX state.
For switches with AUX reason codes active,
this represents time agents spent in “system”
AUX. For switches without AUX reason
codes active, I_AUXTIME0 is the same as
I_AUXTIME.
C integer 4 bytes
Database Item Description
Data
Type
Column
Type
Length
- CentreVu 1
- OpenLink 4
- Overview 0 9
- Organization of Document 0 9
- Audience 0 10
- Terminology 0 11
- Related Documents 0 12
- General Information 1 13
- ODBC Feature 1 13
- Additional 14
- Information on 14
- Permissions: 15
- Field Display: 15
- Definition 1 16
- Data Access 16
- Through ODBC 16
- Structured Query 17
- Language (SQL) 17
- CMS ODBC 17
- Uses for ODBC 18
- Requesting Data 18
- Using ODBC 18
- Overview 2 19
- ODBC Driver 2 20
- Introduction 2 22
- Requirements 22
- Installation 22
- Installing ODBC 23
- Version 3.0 23
- Version 3.2 27
- OpenLink Session Rules Book 30
- Configuration Utility 30
- Server Utilities 2 32
- Client Installation 2 33
- Procedure 34
- Test ODBC 36
- Connectivity 36
- Build an ODBC 37
- Application 37
- Windows NT 3.51 39
- Installation 2 39
- Windows 95, 98 39
- Windows NT 4.0 39
- Install Clients from 40
- ODBC Driver 41
- Administration 41
- Data Source 42
- Administrator 42
- Dialog Box—With 42
- Version 3.2 ODBC 42
- Define Data 43
- ODBC Data Source 43
- Windows 44
- Add System Data 45
- Sources Procedure 45
- Add Login ID 46
- Based Data 46
- Remove a Data 46
- Configure a New 47
- ODBC Data 47
- Input Fields 2 49
- Administer 51
- ODBC Options 51
- View Installed 52
- ODBC Drivers 52
- Connect to and 53
- Access Data 53
- Result 2 54
- Disconnect from 54
- Troubleshooting 2 55
- Client Trace 2 56
- Messages 56
- Troubleshooting 2-39 57
- Troubleshooting 2-40 58
- Chapter 3: Database Tables 59
- Database Item 60
- Index Database 60
- Data Types 3 61
- Call-Based Data 3 61
- Interval-Based 61
- Column Types 3 62
- Reference Tables 62
- Database Logic 63
- Structure 63
- Circular Structure 3 64
- Database Table Names 3 65
- Split/Skill Database Items 3 67
- Agent Database Items 3 99
- CentreVu® 100
- DEFINITY 115
- Informix 117
- ECS Cross 121
- Reference 121
- Trunk Group Database Items 3 125
- Trunk Group 126
- Database Items 126
- Trunk Database Items 3 139
- Trunk Database 140
- Vector Database Items 3 146
- Vector Database 147
- DEFINITY ECS R6 150
- VDN Database Items 3 158
- VDN Database 159
- Overview 3 177
- Call Work Codes 177
- Login/Logout 180
- Agent Trace Database Items 3 184
- Current Day 189
- Configuration 189
- Forecast 189
- Forecast Report 191
- Call Record Database Items 3 194
- Data Collection 205
- Period Database 205
- Archiver 206
- Execution Status 206
- Customer Log Database Items 3 208
- Agent Group Database Items 3 209
- Synonyms Database Items 3 210
- ACD Shifts Database Items 3 212
- Database Items 3 213
- Exceptions 214
- Disk Full 217
- Split/Skill 218
- VDN Exceptions 221
- Malicious Call 223
- Trace Exceptions 223
- Glossary 227
- Rolling ASA 232
- Basic Call Management System 232
- Basic Rate Interface 232
- Best Service Routing 232
- Microsoft 236
- No records found 236
- Expected Wait Time 239
- DEFINITY® 239
- Inbound Call Management 241
- Information Indicator 241
- Maintenance Busy 244
- Multiple Call Handling 244
- Outbound Call Management 246
- Open Database Connectivity 246
- Price Element Code 247
- Acceptable Service Level 247
- Commands 255
- VDN of Origin Announcement 256
- Voice Response Unit 257
- How Are We Doing? 267
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