AT&T CentreVu CMS Administration Manual de instrucciones descargar pdf (Pagina 101)

Database Tables

CentreVu®

CMS Open Database Connectivity

Agent Database Items 3-43

ACWINCALLS

The number of inbound extension calls

received by the agent while in ACW. This

includes ACW for split/skill and direct

agent ACD calls and ACW not associated

with a call.

C smallint

(dagent,

hagent);

integer

(magent,

wagent)

2 bytes

(dagent,

hagent);

4 bytes

(magent,

wagent)

ACWINTIME The amount of talk time of all

ACWINCALLS.

ACWINTIME includes

DA_ACWINCALLS, but does not include

HOLDTIME except on Generic 2.1

switches.

C integer;

smallint in

hagent

table

4 bytes;

2 bytes in

hagent

table

ACWOUTADJCALLS The number of ACWOUTCALLS that

were placed by an adjunct on behalf of an

agent (keyboard-dialed). If such calls are

placed to off-switch destinations, then

they are also counted as

ACWOUTOFFCALLS.

Available on the Generic 2.2 switch with

the ASAI Gateway Interface feature and

on the Generic 3 switch with the ASAI

feature.

C smallint

(dagent,

hagent);

integer

(magent,

wagent)

2 bytes

(dagent,

hagent);

4 bytes

(magent,

wagent)

ACWOUTCALLS The number of outbound extension calls

made by the agent or on behalf of the

agent while in ACW. This includes ACW

for split/skill ACD calls and ACW not

associated with a call.

ACWOUTCALLS includes

ACWOUTADJCALLS,

ACWOUTOFFCALLS, and

DA_ACWOCALLS.

C smallint

(dagent,

hagent);

integer

(magent,

wagent)

2 bytes

(dagent,

hagent);

4 bytes

(magent,

wagent)

ACWOUTOFFCALLS The number of ACWOUTCALLS that

were made to an off-switch destination—

a destination outside the switch. If these

calls were placed by an adjunct on behalf

of the agent (keyboard-dialed), then they

are counted as ACWOUTADJCALLS.

Available for external calls on Generic 2.2

and Generic 3 switches.

C smallint

(dagent,

hagent);

integer

(magent,

wagent)

2 bytes

(dagent,

hagent);

4 bytes

(magent,

wagent)

Database Item Description

Data

Type

Column

Type

Length

1 2 ... 96 97 98 99 100 101 102 103 104 105 106 ... 267 268

Comentarios a estos manuales

Sin comentarios

AT&T CentreVu CMS Administration Manual de instrucciones Pagina 101

Comentarios a estos manuales

Relacionado con productos y manuales para Software AT&T CentreVu CMS Administration