AT&T CentreVu CMS Administration Manual de instrucciones descargar pdf (Pagina 169)

Database Tables

CentreVu®

CMS Open Database Connectivity

VDN Database Items 3-111

MAXWAITING

The maximum number of calls

simultaneously in progress in the VDN during

the collection interval.

M integer;

smallint

in hvdn

table

4 bytes;

2 bytes

in hvdn

table

NETDISCCALLS The number of calls that disconnected from

the BSR reply step.

Requires the R6 ECS.

C integer;

smallint

in hvdn

table

4 bytes;

2 bytes

in hvdn

table

NETINCALLS The amount of calls that interflowed in from

the network in BSR.

Requires the R6 ECS.

C integer;

smallint

in hvdn

table

4 bytes;

2 bytes

in hvdn

table

NETINTIME The amount of time, in seconds, that the call

was in a VDN somewhere else in the

network.

Requires the R6 ECS.

C integer 4 bytes

NETPOLLS The number of network polls for BSR

consider steps.

Requires the R6 ECS.

C integer 4 bytes

NOANSREDIR The number of split/skill and direct agent

ACD calls that rang at agent stations and

then were automatically redirected by the

Redirection on No Answer feature because

they were not answered.

Available on Generic 3 Version 2 and newer

switches and on the ECS.

C integer;

smallint

in hvdn

table

4 bytes;

2 bytes

in hvdn

table

NUMTGS The number of trunk groups assigned to this

VDN.

A integer 4 bytes

OTHERCALLS The number of calls that were given a forced

busy, forced disconnect, or outflowed from

the switch, and non-ACD calls that were

answered (CONNECTCALLS).

OTHERCALLS includes BUSYCALLS,

CONNECTCALLS, DISCCALLS, and

OUTFLOWCALLS.

OTHERCALLS = INCALLS - ACDCALLS -

ABNCALLS.

C integer;

smallint

in hvdn

table

4 bytes;

2 bytes

in hvdn

table

Database Item Description

Data

Type

Column

Type

Length

1 2 ... 164 165 166 167 168 169 170 171 172 173 174 ... 267 268

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AT&T CentreVu CMS Administration Manual de instrucciones Pagina 169

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