AT&T CentreVu CMS Administration Manual de instrucciones descargar pdf (Pagina 117)

Database Tables

CentreVu®

CMS Open Database Connectivity

Agent Database Items 3-59

ROW_DATE (index)

The day for which the data was collected

or the exception occurred.

I date 4 byte

Informix

date

SPLIT

(index)

The split number to which the

EXTENSION is assigned to or the skill

number that the agent logged into.

I smallint 2 bytes

STARTTIME The start time for the interval for which

data was collected.

STARTTIME applies only to the Interval

table.

I smallint;

only in

hagent

table

2 bytes

TI_AUXTIME TI_AUXTIME includes TI_AUXTIME0,

TI_AUXTIME1-9, I_AUXINTIME, and

I_AUXOUTTIME.

sum(TI_AUXTIME) =

sum(TI_AUXTIME0 + TI_AUXTIME1 +

TI_AUXTIME2 + TI_AUXTIME3 +

TI_AUXTIME4 + TI_AUXTIME5 +

TI_AUXTIME6 + TI_AUXTIME7 +

TI_AUXTIME8 + TI_AUXTIME9), over all

splits/skills the agent was logged into.

Requires an ECS with the EAS feature.

C integer;

smallint in

hagent

table

4 bytes;

2 bytes in

hagent

table

TI_AUXTIME0 The amount of time the agent spent in

AUX with reason code 0 (zero). This is

time in “system” AUX for switches with

AUX reason codes active. It is the same

as TI_AUXTIME for switches without

AUX reason codes active. “TI_” time is

only stored for the skill logged in to the

longest. “TI_” time needs to be summed

across the skills the agents may log in to,

in case the login order changes during

the collection interval.

Requires an ECS with the EAS feature.

C integer 4 bytes

Database Item Description

Data

Type

Column

Type

Length

1 2 ... 112 113 114 115 116 117 118 119 120 121 122 ... 267 268

Comentarios a estos manuales

Sin comentarios

AT&T CentreVu CMS Administration Manual de instrucciones Pagina 117

Comentarios a estos manuales

Relacionado con productos y manuales para Software AT&T CentreVu CMS Administration