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Database Tables

CentreVu®

CMS Open Database Connectivity

VDN Database Items 3-110

INTIME

The amount of time spent by INCALLS in this

VDN.

INTIME = ACDTIME + ABNTIME +

ANSTIME + HOLDTIME + OTHERTIME

However, on Generic 2.1 switches, there are

multiple call handling scenarios in which call-

based ACDTIME is stopped before the call

ends. In these scenarios, INTIME does not

add up to ACDTIME + ABNTIME +

ANSTIME + OTHERTIME + HOLDTIME.

(The scenarios occur when an agent puts an

ACD call on hold using the HOLD key when

another ACD call is already on hold, or when

a call is dropped while an ACD call is on

hold.)

C integer 4 bytes

INTRVL The number of minutes in the timed period

(15, 30, or 60).

INTRVL applies to intrahour tables only.

A smallint;

only in

hvdn

table

2 bytes

LOOKATTEMPTS The number of look-ahead interflow attempts

for calls in this VDN.

Available on Generic 2.2 and Generic 3

switches and on the ECS with the vectoring

and look-ahead interflow features.

LOOKATTEMPTS includes

LOOKFLOWCALLS.

C integer;

smallint

in hvdn

table

4 bytes;

2 bytes

in hvdn

table

LOOKFLOWCALLS The number of INTERFLOWCALLS that

were redirected by way of the Lookahead

Interflow feature.

Available on Generic 2.2 and Generic 3

switches with the Lookahead Interflow

feature.

C integer;

smallint

in hvdn

table

4 bytes;

2 bytes

in hvdn

table

MAXOCWTIME The maximum time that a call, recorded

during the collection interval, waited in the

VDN before being answered (ACD calls) or

connected (non-ACD calls), abandoning,

being redirected, receiving a busy signal or

being disconnected. This applies only to the

first disposition of the call.

M integer;

smallint

in hvdn

table

4 bytes;

2 bytes

in hvdn

table

Database Item Description

Data

Type

Column

Type

Length

1 2 ... 163 164 165 166 167 168 169 170 171 172 173 ... 267 268

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