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Music-on-Hold (MOH) and Background Music
DESCRIPTION
When you have Music-on-Hold, you can provide background music for callers
whom you have placed on hold.
The Music-on-Hold (MOH) Jack is an RCA-type phonograph jack, into which
you can plug an audio system.
It is on the front of the control unit behind the top
cover under the red warning and the green power lights as seen in Figure 6-9.
NOTE:
Users of equipment that rebroadcasts copyrighted music or other
material may be required to obtain a copyright license from a third party
such as ASCAP or BMI.
jack
❑
❑
❑
Music-on-Hold
(MOH) jack
CONSIDERATIONS
FIGURE 6-10 An Audio System connected to the Music-on-Hold Jack (MOH) on
the MERLIN Pius system control unit.
RCA-type phone
jack to MOH
MERLIN Plus
control unit
Audio system
To control the loudness of the Music-on-Hold and the background music for the
building, the system administrator can dial a code at the administrator/attendant
voice terminal for the preferred volume. The administrator can also turn off the
Music-on-Hold and background music by entering a code at the
administrator/attendant console.
The system is factory-set for medium music volume. The music volume can also
be controlled at the music source.
The Music-on-Hold feature is designed to accept 8-ohm impedance input,
matching the output of a variety of audio sources.
Accessory Equipment 6-21
- COMMUNICATIONS SYSTEM 1
- Release 2 1
- System Manual 1
- Contents 3
- Section 1: Introduction 5
- INTERFERENCE 6
- INFORMATION NOTICE 6
- REPAIR INFORMATION 6
- Quick Start Procedure 8
- What's in This Manual 9
- CF/RLA CARD 10
- DOCUMENT LIST 10
- USER’S GUIDE 10
- How to Use This Manual 11
- THE CONTROL UNIT 12
- THE VOICE TERMINALS 12
- 5-Button Voice Terminal 14
- 10-Button Voice Terminals 14
- 34-Button Voice Terminal 15
- Introduction 18
- System Configuration Form 19
- CALL REPORT 20
- TRANSFER RETURN 20
- INTERVAL 20
- MUSIC-ON-HOLD 21
- BACKGROUND MUSIC 21
- VOICE TERMINALS 22
- Intercom Number 10 22
- Intercom Number 18 22
- Intercom Number 19 23
- Paging Groups 24
- Templates 25
- Line Assignments Form 26
- Line Assignments Form 2-11 28
- 2-12 Line Assignments Form 29
- Line Assignments Form 2-13 30
- 2-14 Line Assignments Form 31
- Call Restrictions Forms 35
- UNRESTRICTED 36
- TOLL RESTRICTED 36
- Creating the Disallowed List 36
- Assigning the Disallowed List 36
- OUTWARD RESTRICTED 37
- ALLOWED LISTS 37
- Naming Allowed Lists 38
- Creating Allowed Lists 38
- Assigning Allowed Lists 38
- Call Restrictions Flow Chart 38
- System Speed Dial Forms 40
- NUMBER AND 41
- IDENTIFICATION 41
- RESTRICTION OVERRIDE 41
- ● System Configuration 42
- ● Line Assignments 42
- ● Call Restrictions 42
- ● System Speed Dial 42
- Voice Terminals 45
- Call Restrictions Form 48
- (continued) 49
- System Speed Dial Form 52
- 2-38 MERLIN Plus 55
- Planning Forms 55
- Administration Preview 58
- 3-4 Administration Preview 60
- Administration Preview 3-5 61
- ● Enter administration mode 63
- ● Leave administration mode 63
- Entering Administration Mode 64
- CONFIRMATION AND 65
- ERROR SIGNALS 65
- Leaving Administration Mode 65
- Confirmation Signal 65
- Error Signal 65
- Basic Administration 66
- LONG DISTANCE DIALING 67
- Reversing the Procedure 67
- HOLD DISCONNECT 70
- VOICE TERMINAL JACK 70
- ASSIGNMENTS 70
- PAGING GROUPS 73
- Option 1: Clear Template 75
- Option 2: Dialer Template 76
- Option 3: Feature Template 77
- FIGURE 3-7 78
- 3-22 Basic Administration 78
- PROGRAM MODE LOCK 79
- ORIGINAL LINE 80
- CUSTOMIZED LINE 81
- RINGING OPTIONS 82
- BUTTON-FREE LINE 83
- OPERATION 83
- LINE ASSIGNMENTS FOR 84
- ASA FEATURES 84
- Systemwide Options 89
- CALL RESTRICTIONS 90
- ASSIGNMENT FORMS 90
- SYSTEM SPEED DIAL 92
- WARNING: 103
- Overview 109
- AT&T 110
- 4-2 Overview 110
- Overview 4-3 111
- Handling Calls 112
- John 12 555-1234 113
- USING AUTO INTERCOM 114
- USING GROUP PAGE 114
- FEATURES 114
- USING THE SEND 115
- MESSAGE FEATURE 115
- SELECTING RINGING 116
- USING NIGHT SERVICE 116
- USING AN ALTERNATE 117
- ATTENDANT CONSOLE 117
- USING THE HEADSET 117
- SPEAKERPHONE 118
- PERFORMANCE TIPS 118
- Section 5: Reference 119
- MERLIN Plus System Features 120
- Abbreviated 121
- Account Number Entry 122
- ADMINISTRATION 123
- PROGRAMMING 123
- HOW TO USE 124
- Allowed Lists 125
- 01- 08 126
- 01- 08 126
- Alternate Attendant 128
- Auto Answer-All 130
- Touch Auto Answer-All 131
- Touch Auto Answer-All again 131
- Auto Answer-Intercom 132
- Auto Intercom 134
- CONSIDERATIONS 136
- Automatic 137
- Line Selection 137
- System Access (ASA) 139
- ASA Jack Assignment 140
- Auxiliary 141
- Bridging 143
- Busy Buster (BB) 144
- Button-Free Line 147
- Operation 147
- 31 or 32 148
- Call Forwarding (CF) 150
- Call Forwarding Line Groups 152
- Voice Messages 153
- Numbers of Rings 154
- Passwords 155
- Using the CF/DXD Button 157
- DESCRIPTION 158
- Call Pickup 159
- Call Report 162
- The Date and the Time 164
- Minimum Call Duration 165
- Type of Documented Calls 166
- Call Restriction 167
- Centralized Programming 169
- Conference 171
- Customized Line Assignment 175
- Direct Extension 177
- Dialing (DXD) 177
- DXD Line Groups 179
- Number of Rings 179
- Disallowed List 182
- Display Unit 185
- Received Call ID 186
- Program Mode 186
- Number Dialed 187
- Time-Keeping Features 187
- ALARM: Off 188
- Do Not Disturb (DND) 189
- Touch Do Not Disturb 190
- Touch Do Not Disturb again 190
- Group Listening 192
- Group Page 193
- Administer 194
- Susan 15 194
- Speaker 196
- Intercom 196
- Touch HFAI or touch HFAI/Mic 198
- Hold Disconnect Interval 200
- Touch Administer 201
- Hold-Exclusive 202
- 2 Touch Hold 203
- Hold Retrieve 204
- 1 Touch Retrieve Call 205
- 1 Dial #* 205
- Preference 207
- Last Number Dial 208
- Line Request 212
- Line Select 213
- Loudspeaker Paging 214
- Manual Signaling 216
- Monitor-on-Hold 219
- Night Service 220
- Attendant Console.” 221
- One-Touch Dialing 222
- On-Hook Dialing 223
- Outside Auto Dial 224
- Personal Lines 226
- Personal Speed Dial 228
- From a BIS-10 Voice Terminal 229
- From a BIS-22 Voice Terminal 229
- Personalized Ringing 231
- Privacy (on Lines 233
- A and E) 233
- Program Mode Lock 236
- Remote Line Access (RLA) 240
- RLA Line Groups 241
- Using the RLA Button 243
- Ring Override 245
- Ringing Line Preference 246
- Ringing Options 247
- Saved Number Dial 249
- Send Message 251
- From a BIS-22 Console 252
- From a BIS-10 Console 252
- ADMINISTRATION None 253
- Switchhook Flash 256
- Touch-Tone Enable 256
- System Answer (SA) 257
- SA Line Groups 258
- Voice Message 259
- Touch System Answer 260
- System Feature Report 261
- Complete System Report 264
- System Administration Report 265
- Printout Cancellation 266
- System Reset 267
- System Speed Dial 269
- Toll Prefix Setting 274
- Touch-Tone 277
- Touch-Tone or Rotary Setting 278
- Transfer 279
- Susan 15 555-1234 280
- Transfer Return Interval 281
- Voice Terminal Templates 283
- Accessory Equipment 291
- Answering Machines 293
- Basic Telephones 295
- Data Collector and Printer 300
- Doorphone 302
- Controller 302
- 6-12 Accessory Equipment 303
- Purpose Adapter (GPA) 304
- Originating a Call 305
- Headset and Headset Adapter 306
- To mute the microphone: 307
- To hang Up: 307
- Loudspeaker Paging System 308
- PROGRAMMING None 313
- Troubleshooting Procedures 317
- Possible Cause 5: 318
- Possible Cause 6: 319
- Possible Cause 7: 319
- SYMPTOM: A VOICE 320
- TERMINAL DOESN’T RING 320
- Possible Cause 1: 321
- Possible Cause 2: 321
- Possible Cause 3: 322
- Possible Cause: 323
- Possible Cause 4: 328
- System Test 329
- Installation 330
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