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Quick Reference Guide to Using the ASA Features
Procedure
Using the CF/DXD Button
Using the RLA button
Gaining access to a line in the RLA outgoing line
group from a remote location (with the system in
the RLA mode)
Gaining access to an RLA line group from a
remote location (with the system in the CF or
DXD mode)
Using the SA button
Do This
Repeatedly touch the CF/DXD button until the red and green light next
to the button show the ASA mode you want the system to be in.
Red and green light off = the system is in the normal mode (calls
coming into the system are handled normally)
Green light on =
the system is in DXD mode
Red light on = the system is in CF mode
Touch the RLA button until the lights show the ASA mode you want the
system to be in.
Green light on =
the system is in the RLA mode
Green light o
ff = the system is in normal mode
1 With the system in RLA mode (the green light next to the RLA
button is on), dial the telephone number of a line in the RLA
incoming line group.
When the call is answered, the Voice Synthesis Processor (VSP)
begins prompting you through the procedure.
2 Respond appropriately to the VSP prompts until you hear normal
call-progress tones, such as ringing or the busy signal.
3 Complete your call.
1 Depending on whether the system is in the CF or DXD mode, dial
the telephone number of a line in either the CF or DXD incoming
line group.
When the call is answered, the VSP gives the appropriate message.
2 As soon as the message ends, immediately dial the 3-character
code, *#*.
The VSP begins prompting you through the RLA procedure.
3 Respond appropriately to the VSP prompts until you hear normal
call-progress, such as ringing or a busy signal.
4 Complete your call.
Touch the SA button on either the attendant console or the alternate
attendant console.
Green light on = SA is on
Green light off = SA is off
5-170 Quick Reference Guide to Using the ASA Features
- COMMUNICATIONS SYSTEM 1
- Release 2 1
- System Manual 1
- Contents 3
- Section 1: Introduction 5
- INTERFERENCE 6
- INFORMATION NOTICE 6
- REPAIR INFORMATION 6
- Quick Start Procedure 8
- What's in This Manual 9
- CF/RLA CARD 10
- DOCUMENT LIST 10
- USER’S GUIDE 10
- How to Use This Manual 11
- THE CONTROL UNIT 12
- THE VOICE TERMINALS 12
- 5-Button Voice Terminal 14
- 10-Button Voice Terminals 14
- 34-Button Voice Terminal 15
- Introduction 18
- System Configuration Form 19
- CALL REPORT 20
- TRANSFER RETURN 20
- INTERVAL 20
- MUSIC-ON-HOLD 21
- BACKGROUND MUSIC 21
- VOICE TERMINALS 22
- Intercom Number 10 22
- Intercom Number 18 22
- Intercom Number 19 23
- Paging Groups 24
- Templates 25
- Line Assignments Form 26
- Line Assignments Form 2-11 28
- 2-12 Line Assignments Form 29
- Line Assignments Form 2-13 30
- 2-14 Line Assignments Form 31
- Call Restrictions Forms 35
- UNRESTRICTED 36
- TOLL RESTRICTED 36
- Creating the Disallowed List 36
- Assigning the Disallowed List 36
- OUTWARD RESTRICTED 37
- ALLOWED LISTS 37
- Naming Allowed Lists 38
- Creating Allowed Lists 38
- Assigning Allowed Lists 38
- Call Restrictions Flow Chart 38
- System Speed Dial Forms 40
- NUMBER AND 41
- IDENTIFICATION 41
- RESTRICTION OVERRIDE 41
- ● System Configuration 42
- ● Line Assignments 42
- ● Call Restrictions 42
- ● System Speed Dial 42
- Voice Terminals 45
- Call Restrictions Form 48
- (continued) 49
- System Speed Dial Form 52
- 2-38 MERLIN Plus 55
- Planning Forms 55
- Administration Preview 58
- 3-4 Administration Preview 60
- Administration Preview 3-5 61
- ● Enter administration mode 63
- ● Leave administration mode 63
- Entering Administration Mode 64
- CONFIRMATION AND 65
- ERROR SIGNALS 65
- Leaving Administration Mode 65
- Confirmation Signal 65
- Error Signal 65
- Basic Administration 66
- LONG DISTANCE DIALING 67
- Reversing the Procedure 67
- HOLD DISCONNECT 70
- VOICE TERMINAL JACK 70
- ASSIGNMENTS 70
- PAGING GROUPS 73
- Option 1: Clear Template 75
- Option 2: Dialer Template 76
- Option 3: Feature Template 77
- FIGURE 3-7 78
- 3-22 Basic Administration 78
- PROGRAM MODE LOCK 79
- ORIGINAL LINE 80
- CUSTOMIZED LINE 81
- RINGING OPTIONS 82
- BUTTON-FREE LINE 83
- OPERATION 83
- LINE ASSIGNMENTS FOR 84
- ASA FEATURES 84
- Systemwide Options 89
- CALL RESTRICTIONS 90
- ASSIGNMENT FORMS 90
- SYSTEM SPEED DIAL 92
- WARNING: 103
- Overview 109
- AT&T 110
- 4-2 Overview 110
- Overview 4-3 111
- Handling Calls 112
- John 12 555-1234 113
- USING AUTO INTERCOM 114
- USING GROUP PAGE 114
- FEATURES 114
- USING THE SEND 115
- MESSAGE FEATURE 115
- SELECTING RINGING 116
- USING NIGHT SERVICE 116
- USING AN ALTERNATE 117
- ATTENDANT CONSOLE 117
- USING THE HEADSET 117
- SPEAKERPHONE 118
- PERFORMANCE TIPS 118
- Section 5: Reference 119
- MERLIN Plus System Features 120
- Abbreviated 121
- Account Number Entry 122
- ADMINISTRATION 123
- PROGRAMMING 123
- HOW TO USE 124
- Allowed Lists 125
- 01- 08 126
- 01- 08 126
- Alternate Attendant 128
- Auto Answer-All 130
- Touch Auto Answer-All 131
- Touch Auto Answer-All again 131
- Auto Answer-Intercom 132
- Auto Intercom 134
- CONSIDERATIONS 136
- Automatic 137
- Line Selection 137
- System Access (ASA) 139
- ASA Jack Assignment 140
- Auxiliary 141
- Bridging 143
- Busy Buster (BB) 144
- Button-Free Line 147
- Operation 147
- 31 or 32 148
- Call Forwarding (CF) 150
- Call Forwarding Line Groups 152
- Voice Messages 153
- Numbers of Rings 154
- Passwords 155
- Using the CF/DXD Button 157
- DESCRIPTION 158
- Call Pickup 159
- Call Report 162
- The Date and the Time 164
- Minimum Call Duration 165
- Type of Documented Calls 166
- Call Restriction 167
- Centralized Programming 169
- Conference 171
- Customized Line Assignment 175
- Direct Extension 177
- Dialing (DXD) 177
- DXD Line Groups 179
- Number of Rings 179
- Disallowed List 182
- Display Unit 185
- Received Call ID 186
- Program Mode 186
- Number Dialed 187
- Time-Keeping Features 187
- ALARM: Off 188
- Do Not Disturb (DND) 189
- Touch Do Not Disturb 190
- Touch Do Not Disturb again 190
- Group Listening 192
- Group Page 193
- Administer 194
- Susan 15 194
- Speaker 196
- Intercom 196
- Touch HFAI or touch HFAI/Mic 198
- Hold Disconnect Interval 200
- Touch Administer 201
- Hold-Exclusive 202
- 2 Touch Hold 203
- Hold Retrieve 204
- 1 Touch Retrieve Call 205
- 1 Dial #* 205
- Preference 207
- Last Number Dial 208
- Line Request 212
- Line Select 213
- Loudspeaker Paging 214
- Manual Signaling 216
- Monitor-on-Hold 219
- Night Service 220
- Attendant Console.” 221
- One-Touch Dialing 222
- On-Hook Dialing 223
- Outside Auto Dial 224
- Personal Lines 226
- Personal Speed Dial 228
- From a BIS-10 Voice Terminal 229
- From a BIS-22 Voice Terminal 229
- Personalized Ringing 231
- Privacy (on Lines 233
- A and E) 233
- Program Mode Lock 236
- Remote Line Access (RLA) 240
- RLA Line Groups 241
- Using the RLA Button 243
- Ring Override 245
- Ringing Line Preference 246
- Ringing Options 247
- Saved Number Dial 249
- Send Message 251
- From a BIS-22 Console 252
- From a BIS-10 Console 252
- ADMINISTRATION None 253
- Switchhook Flash 256
- Touch-Tone Enable 256
- System Answer (SA) 257
- SA Line Groups 258
- Voice Message 259
- Touch System Answer 260
- System Feature Report 261
- Complete System Report 264
- System Administration Report 265
- Printout Cancellation 266
- System Reset 267
- System Speed Dial 269
- Toll Prefix Setting 274
- Touch-Tone 277
- Touch-Tone or Rotary Setting 278
- Transfer 279
- Susan 15 555-1234 280
- Transfer Return Interval 281
- Voice Terminal Templates 283
- Accessory Equipment 291
- Answering Machines 293
- Basic Telephones 295
- Data Collector and Printer 300
- Doorphone 302
- Controller 302
- 6-12 Accessory Equipment 303
- Purpose Adapter (GPA) 304
- Originating a Call 305
- Headset and Headset Adapter 306
- To mute the microphone: 307
- To hang Up: 307
- Loudspeaker Paging System 308
- PROGRAMMING None 313
- Troubleshooting Procedures 317
- Possible Cause 5: 318
- Possible Cause 6: 319
- Possible Cause 7: 319
- SYMPTOM: A VOICE 320
- TERMINAL DOESN’T RING 320
- Possible Cause 1: 321
- Possible Cause 2: 321
- Possible Cause 3: 322
- Possible Cause: 323
- Possible Cause 4: 328
- System Test 329
- Installation 330
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