AT&T CentreVu Custom Reports Manual de instrucciones descargar pdf (Pagina 53)

Setting up hunt groups

Issue 3 July 2001

35Send feedback: document@avaya.com

hunt groups

Adding hunt group announcements

You can add recorded announcements to your hunt group queue.

Use announcements to encourage callers to stay on the line or to

provide callers with information. You can define how long a call

remains in the queue before the caller hears an announcement.

See ‘‘Recording announcements’’ on page 22 for information on

how to record an announcement.

Let’s add an announcement to our internal helpline. We want the

caller to hear an announcement after 20 seconds in the queue,

after approximately 4 or 5 rings. Our announcement is already

recorded and assigned to extension 1234.

Tip:

You can use

display announcements

to find the extensions of

your recorded announcements.

To add an announcement to our helpline queue:

1. Type

change hunt-group

and press RETURN, where n is

the number of the hunt group to change.

In our example, type

change hunt-group 5.

The Hunt Group form appears.

2. Press

NEXT PAGE to find the First Announcement Extension

field.

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AT&T CentreVu Custom Reports Manual de instrucciones Pagina 53