AT&T MERLIN LEGEND Communications System Release 3.0 Manual de usuario

AT&TAT&T 555-630-140August 1994MERLIN LEGEND®CommunicationsSystemRelease 3.0Installation

FiguresInstalling Telephones and Adjuncts, Continued3-33.3-34.3-35.3-36.3-37.3-38.3-39.3-40.Labeling the ExtensionRemoving the Handset HolderRotating

Installing AdjunctsToAdjunctD8WCord ChannelD4BU Connects toTEL/OTHERJackLineD8WLineMLX-10™Desk TelephoneTo400BMLX-10™Wall-Mounted TelephoneFigure 3–20

Installing Adjuncts5 To connect an adjunct to an analog multiline telephone:a Connect a 4-pair cord to the OTHER jack on the telephone.b Connect t

Installing Adjuncts4 Slide the switch on the back of the GPA to the setting that provides therequired service.Basic. This setting is used to dial a

Installing AdjunctsFax MachinesYou can connect a fax machine to one of the following, as described earlier inthis chapter: 012 module MLX teleph

Installing AdjunctsIf you connect a credit card verification terminal to an MFM, the terminal canplace and receive calls independently of the MLX tele

Installing AdjunctsManual Operation (Analog MultilineTelephones Only)Manual operation is appropriate when a headset is used occasionally. Youpick up t

Installing AdjunctsHeadpieceModularBaseUnitModularBaseUnit502C AdapterPlug Prong Base UnitHeadpieceHandsetJackHandset JackManual Operation(Analog Mult

Installing AdjunctsDual-Tone Multifrequency (DTMF) SignalingYou can connect external paging systems that use dual-tone multifrequency(DTMF) signaling,

Installing AdjunctsSpeakerPAGEPACPLUSD4BUCordControl UnitOUTPUTSPAGINGINPUTMUSICIN117VACFigure 3-22. Single-Zone Paging with PagePac PlusInstalling Te

Installing AdjunctsCUSTOMER-SUPPLIED AMPLIFIEROUTPUTSvoiceSpeakercoilControl UnitWARNING!I/J5 J4D4BUPAGE INPUTCordJ1117VAC HARRIS/DRAC0NModel22050-900

Figures5 Installing the PC, CAT, or Printer5-1.5-2.5-3.5-4.5-5.5-6.5-7.Connecting a PC Within 50 ft. (15.2 m)5-3Connecting a PC More Than 50 ft. (15.2

Installing AdjunctsPAGEPAC 20OUTPUTSSpeakerD4BUCord103A12345678103A12345678GNDPOWERCABLE+24VControl UnitConnectionBlockPAGINGINPUTMUSICIN117VACDlW1314

Installing AdjunctsMERLIN IdentifierMERLIN Identifier™ allows the use of local telephone company calleridentification services to receive, store and u

Installing AdjunctsNOTE:When a modem is connected to the TEL/OTHER jack on the MLX telephoneequipped with an MFM, data calls can be made from the mode

Installing AdjunctsPAGEPAC 20OUTPUTSSpeakerPAGINGINPUTConnectionID4BUMUSIC117BlockVACControlUnitCordIN103A1234567813 UNIVERSAL1415 PAGINGACCESSMODULE

Installing AdjunctsControlUnitMUSICPORTD4BUCordID4BUCord(.PAGEPAC PLUSMUSIC IN J2PAGE INPUT117VACJ1P1CK LSP3PAGE INPUTSWITCHJ101J40DLGS‘(IAmpIiCenterC

Installing AdjunctsSupplemental AlertsAlerting devices notify people working in noisy areas of outside, transferred,and intercom calls. Connect an ale

Installing AdjunctsSupplemental Alert AdapterCONTROLTELEPHONE UNITALERTERON OFFIITelephoneWall JackFigure 3-27. Installing the Supplemental Alert Adap

Installing Adjuncts MTR Interface (MTRI) Off-Premises Extension Unit (OPX) System 25 Direct Extension Selector (DXS)See Table 3-1 for additional no

Installing AdjunctsTable 3-2. Single-Line TelephonesModelDescription2500MMGBBasic desk telephone2554MMGJBasic wall telephone2500YMGK*Basic desk teleph

Installing AdjunctsSingle-Line Telephones in Release 3.0 and LaterIn Release 3.0 and later, only single-line telephones with positive disconnectare fu

Figures7Initializing and Testing the System7–1. Ground-Start Button7-187–2. Installing the Control Unit Top Cover7-217–3. Installing the Control Unit

Installing Direct Station SelectorsInstalling Direct Station SelectorsThe Direct Station Selector (DSS) is an optional piece of telephone equipment.Yo

Installing Direct Station SelectorsTo connect a DSS, follow the steps below. If you are connecting two DSSs tothe telephone, unpack the second DSS bef

Installing Direct Station SelectorsD8WD8ACMLX TelephoneDssDSS 1DSS 2D8WD8ACMLX TelephoneDSS 1Dss 2Figure 3–28. Connecting One or More DSSs4 Wire the t

Installing Direct Station SelectorsAC Power Outlet Wall JackI* ID6AP----PowerSupply400B2 AdapterD8WDSSFigure 3–29. Wiring for Auxiliary Power5678Turn

Installing Direct Station Selectorsb Connect one end of the D6AP cord to the 2-conductor (small) modular jackon the 400B or 400B2 adapter, and plug

Assembling MLX TelephonesAssembling MLX TelephonesYou will need to assemble an MLX telephone before connecting it to thecontrol unit. For all other te

Assembling MLX TelephonesPull UpandAwayPressCenter TabFigure 3-30. Adjusting or Removing the DeskstandTo assemble an MLX telephone, follow the steps b

Assembling MLX TelephonesToAdjunctD8WCord ChannelD4BU Connects toD8WTEL/OTHERJackLineTo400BMLX-10TMDesk TelephoneLineIi’—MLX-10™Wall-Mounted Telephone

Assembling MLX TelephonesPaperClipFigure 3–32. Removing the Extension Label3 Connect the handset.Insert4 Labelonetheend of the coiled H4DU handset co

Assembling MLX Telephones555-1234MLX-10Figure 3-33. Labeling the Extensionb Type or write the assigned extension number on the card. See Figure3-33.

Tables2Installing the Control Unit2-1. Environmental Requirements2-2. AC Power Requirements2–3. Heavy Lightning Protection2-4. Setting the 400EM (Ti

Assembling MLX TelephonesFigure 3-34. Removing the Handset HolderMLX-10Figure 3-35. Rotating the Handset Holder5 Prepare the handset holder for wall-

Assembling MLX TelephonesSeeFigure 3–36. Replacing the Extension Labelplastic cover.Replace the extensionlabel and67a Insert one end into the slot a

Assembling MLX Telephones Jack PlugJack GuardMounting Plate630BPhoneMountFigure 3–37. Mounting the Backplated Attach the backplate to the wall; see

Assembling MLX TelephonesD8W❑MountingPlate6306Figure 3-38. Routing the Cord Through the BackplatefgPlug the free end oftelephone. Route theFigure 3-38

Installing Cordless or Cordless/Wireless Telephonesb Type or write the button assignments on the card.c Insert the card and replace the plastic c

Connecting Telephones to the Control Unit The charging base station requires only a three-prong AC outlet that isnot connected to a wall switch.The

Connecting Telephones to the Control Unit If an MLX telephone or analog multiline telephone is in a differentbuilding from the control unit, and is

Connecting Telephones to the Control UnitWARNING:National and local building codes specify the type of cable required fortelecommunication wiring. For

Connecting Telephones to the Control Unith,EVEN408CentralOfficeLinesBridgingAdapter(BR-241-B1)D8W StationODD #LineTelephoneFigure 3-39. Connecting Two

Connecting Telephones to the Control UnitRemoving Damaged Connecting BlocksbeIn some cases, a connecting block becomes damaged and mustremoved.To remo

Tables5Installing the PC, CAT, or5-1. AT&T 572 Printer Options5-2. AT&T5-3. AT&TPrinter.475/476 Printer DIP Switch SettingsCAT Printer DIP

Connecting Telephones to the Control UnitPliers788 K1RetainerToolFigure 3-40. Removing the Connecting BlockInstalling Telephones and Adjuncts 3–63

Connecting Telephones to the Control Unit3-64 Installing Telephones and Adjuncts

Connecting the Control Unit tothe Network Interface4The way you connect the control unit to the network interface depends on thetype of network interf

WiringWiringThe local telephone company should have installed the network interface (thecentral office trunks) already. Before you install the system,

WiringNOTE:If you need to connect the trunk cords differently from the instructions on thesystem forms, record each change on Form 2c, System Numberin

WiringRJ21X InterfaceThe RJ21X network interface has a female 50-pin (25-pair) amphenolconnector, as shown in Figure 4–1.To connect the RJ21X interfac

Wiring66-Type Block (RJ21-type) 25-Line InterfaceLine TipRing Phone NumberLine 1Line 2Line 3Line 4Line 5Line 6126 1555-3827,227 2 555-38283 28 3555-

WiringBuilding the Wiring FieldBuild the wiring field between the network interface and the control unit using110AB1-100JP12 termination blocks with m

WiringAT-8762Dlmpact ToolToolSpudger110 Impact Tool788J1788 K1 RetainerModular Plug PressersFigure 4-3. RJ21X Wiring Field ToolsTo connect the RJ21 X

Wiring3 If necessary, repeat Steps 1 and 2 for a second column.4 Run the 25-pair amphenol cable on the RJ21X interface to the terminationblocks

SafetyThe exclamation point in an equilateraltriangle is intended to alert the user to thepresence of important operating andmaintenance (servicing) i

Wiring8910Test the central office trunks for proper connection.See “Testing Trunks,” later in this chapter, for instructions.Label the network interfa

WiringRJ11 and RJ14 Interfacesnote the following differences: RJ11 connects RJ14 connectsone central office trunk per jack.two trunks per jack.RJ11

Wiring1234CAUTION:Incorrect wiring can damage the ports and cause them to stopfunctioning. Make sure you use the proper cords. For all GS/LSmodules, d

Testing TrunksCAUTION:Be careful not to connect tie trunks to GS, LSJ or DID ports. Since all thejacks on the termination block are 8-wire jacks, it i

Testing Trunks2 If you find a central office trunk that does not have dial tone, check for abad adapter or loose connection. If adapters and wiring

Labeling Trunks6 If you find a central office trunk that does not have dial tone, check for abad adapter or loose connection. If adapters and wirin

Installing the Channel Service Unitonly the ACCULINK CSUs are available for installation. For more informationabout the ESF T1 CSU and the 551 T1 CSU,

Installing the Channel Service Unit There are no DIP switch options. All options are set via softwarecommands. Access the options in the following way

Installing the Channel Service UnitAT&T Paradyne∧ACCULINK<F1F2 F3 >NET EQPT NET3150OUT OUT EQPTOK FAIL TEST, SIG 00F ALRM EEr SIG 00F ALRM P

Installing the Channel Service Unit4-18 Connecting the Control Unit to the Network Interface

SafetyDo not install this product near water, for example, in a wet basementlocation..Do not overload wall outlets, as this can result in the risk of

Installing the PC, CAT, or Printer5Once you complete the installation procedures presented in the previouschapters, you can connect a Station Message

Connecting a PC to the Control UnitConnecting a PC Within 50 FeetUse this procedure to connect a PC to the control unit when the PC is within50 ft. (1

Connecting a PC to the Control UnitProcessorModuleSMDRJackADMINJackEIA-232-DD8W355AFAdapterControl UnitFigure 5-1. Connecting a PC Within 50 ft. (15.2

Connecting a PC to the Control UnitConnecting a PC More Than50 Feet (15.2 m) AwayUse this procedure to connect a PC to the control unit when the dista

Connecting a PC to the Control Unit123456789To connect a PC 50 ft. (15.2m) or more distant, follow the steps below.See Figure 5-2.Plug one end of a D8

Connecting a PC to the Control UnitProcessor ModuleSMDRJackADMINJackD8W355AFAdapterEIACrossoverCableEIA-232-DZ3A2ADUD8WADU Crossover CableControl Unit

Connecting a CAT to the Control UnitConnectingaCATto the Control UnitThe Call Accounting Terminal (CAT) is a stand-alone unit that provides callaccoun

Connecting a Printer to the Control Unit AT&T Call Accounting Terminal (CAT) Printer AT&T Call Accounting System Printer AT&T Applicati

Connecting a Printer to the Control UnitConnecting a CAT and Printeron the Same AC Outlet123456Use this procedure to connect a CAT and CAT serial prin

Connecting a Printer to the Control UnitCAT PLUS ConnectionsUsing Same AC OutletSMDR PortLong CordZ200AEM IvFilter00CAT PLUS TerminalD8W-87Short CordC

SafetyWARNING:For your personal safety, DO NOT install an MFM yourself.ONLY an authorized technician or dealer representative shall install,set option

Connecting a Printer to the Control UnitNOTE:If you are installing the printer in a different room than the control unit, makesure that both locations

Connecting a Printer to the Control Unit 123456789Follow the steps below to make the connections at the control unit. Refer toFigure 5–4 throughout th

Connecting a Printer to the Control UnitCAT PLUS Connections UsingDifferent AC Outlets*ADU Arrangements*Z3A2 ADU WithM8AJ-87 EquivalentTo Z3A4 ADUMERL

Connecting a Printer to the Control Unit123456789To make the connections at the printer, follow the steps below. See Figure5-4.At the printer location

Connecting a Printer to the Control UnitConnecting a Printer Within 50 Feet (15.2 m)If the printer is within 50 ft. (15.2 m) of the control unit and i

Connecting a Printer to the Control UnitSMDRJackZ200AEMIFilter355AFAdapterControl UnitEIA-232-DSMDR PrinterFigure 5-5. Connecting a Printer Within 50

Connecting a Printer to the Control UnitConnecting a Printer 50 Feet(15.2 m) or More AwayUse this procedure to connect a printer to the control unit i

Connecting a Printer to the Control Unit 248B adapter D8W cords D6AP power cord EIA-232-D cable 4-pair plug-ended cableTo connect a printer 50 ft

Connecting a Printer to the Control UnitProcessor ModuleZ200AEMI Filter355AFAdapter EIA CrossoverCable M8AJ-87 Z3A2 ADU AdapterD8WControl UnitADU Cros

Connecting a Printer to the Control Unit248B Adapter2012D TransformerTransformerwith 248B AdapterD6AP CordFigure 5-7. Connecting the 24813 Adapter and

SafetyxviiiInstallation

Connecting a Printer to the Control Unit12131415If the 400B2 is plugged into a wall jack, make sure that building wiringhas been set up so that the wa

Connecting a Printer to the Control UnitTable 5–1. AT&T 572 Printer OptionsNo.FunctionMenuStatus01FORM LENGTH091102LPI 01603CPI011004LQ or NLQ01LQ

Connecting a Printer to the Control UnitTable 5-1, ContinuedNo.FunctionMenuStatus32CHAR. SET (GO,GL)02USA33CHAR. SET (G1 , GR)01UK34CHAR. SET (G2)03GE

Connecting a Printer to the Control UnitTable 5–2. AT&T 475/476 Printer DIP Switch Settings*Switch 1Switch 2Switch 21DIP 1-OpenDIP 1-OpenDIP 1-Ope

Connecting a Printer to the Control UnitTable 5–3. AT&T CAT Printer DIP Switch Settings*Switch 1Switch2Control SwitchDIP 1-On DIP 1-OnDIP 1-OffDIP

Connecting a Printer to the Control Unit5-26 Installing the PC, CAT, or Printer

Connecting Data Equipment6This chapter explains how to set up data stations. A data station sends and/orreceives data. If the data station includes a

Data StationsTable 6-1. Data Station ConfigurationsType ofTelephoneGPA orStation (for voice)MFM DCEDTEAnalog voiceAnalog multiline GPAModem Termi

Data StationsNOTES:1.2.3.4.5.The analog voice and modem data station requires a bridging adapter toconnect the telephone to the two adjacent analog ex

Data Stations7500B Data StationsA 7500B data station uses a 7500B data module to convert MLX voice signalsand DTE digital signals to the digital trans

About This BookThe MERLIN LEGEND Communications System is an advanced digitalswitching system that integrates voice and data communications features.V

Analog Voice and ModemData StationsAnalog Voice and ModemData StationsFigure 6-1 shows the equipment configuration for an analog voice andmodem data s

Analog Voice and ModemData Stations234567Make sure that the modem has settings for speed and parity that arecompatible with those of the data terminal

Analog Voice and ModemData Stations408,408 GS/LS,or 008 Module Two adjacentAnalog Extension jacksD8W cordBR-241-B1Bridging AdapterD8W cordLINE JackD8A

Modem Data-Only StationsModem Data-Only Stations 1 234Figure 6–2 shows the equipment configuration for a modem data-only station.To setup a modem data

Modem Data-Only Stations008 OPT Module012 Module IAC OutletSERIALconnectorTip RingExtensionjacko1.1eEIA-232-D Cableu] ModemFigure 6-2. Modem Data-Only

MLX Voice and ModemData StationsMLX Voice and ModemData StationsFigure 6-3 shows the equipment configuration for an MLX voice and modemdata station.00

MLX Voice and ModemData Stations12345To set up a modem data and MLX voice station, follow the steps below:Use an EIA-232-D cable to connect the serial

MLX Voice and 7500B Data StationsMLX Voice and 7500B Data StationsFigure 6-4 shows the equipment configuration for MLX voice and 7500B datastation.The

MLX Voice and 7500B Data Stations008 MLX or408 GS/LS-MLXModuleMLXExtension jackD8WcordPHONELINE jackjackPORT 1Data ModuleD8WEIA-232-D Datacord LINE ja

7500B Data-Only Stations7500B Data-Only Stations.123456Figure 6-5 shows an equipment configuration for a 7500B data-only station.To set up a 7500B dat

Copyright © 1994, AT&TAll Rights ReservedPrinted in U.S.A.AT&T 555-630-140August 1994NoticeEvery effort was made to ensure that the informatio

How to Use This BookRefer to the following documentation for additional information:Equipment and Operations Reference provides detailed informationon

7500B Data-Only Stations008 MLX or408 GS/LS-MLXModuleMLXExtension jackD8W cord440A4 (100W)TerminatingResistor Adapter LINE jackData Module [PORT 1EIA-

Video Conferencing Data StationsVideo Conferencing Data StationsYou can use the 7500B data module with a Multipurpose Enhancement Boardfor synchronous

Video Conferencing Data Stations Cables:— Two male/male EIA-232-D cables, 8 ft. (24 m), to connect the PORT1 connectors on the 7500B data modules to

Video Conferencing Data StationsD8W cordTwo MLXextension jacksDS1 line/trunkjackLINE jackD8WcordCSUB8Z2orAMISettingD8W cord404ATerminatingResistorAdap

Video Conferencing Data Stations123456To set up the video conferencing configuration, follow the steps below. SeeFigure 6-6.Plug one end of a D8W cord

Video Conferencing Data Stations7 If it is not already connected, connect the CSU to the 100D module on thecontrol unit and to the 5ESS or 4ESS exc

Initializing and Testingthe System7When you have finished installation, you are ready to initialize the system asdescribed in this chapter.Initializin

Initializing the SystemProgramming GuidesThe following guides are available to assist you:Programming Summary for quick-reference procedures (document

Setting the Time and Date.2 Use SPM and the system programming disk to perform the Restoreprocedure.See System Programming and Maintenance (SPM) for

Testing the System12345If you hang up during any of these procedures, test mode ends automatically.Keep the following in mind when using the speakerph

Terms and Conventions UsedTerms and Conventions UsedIn this document, the terms in the following list are used in preference toother, equally acceptab

Testing the System67Testing MLX Display TelephonesTo test the red Message light, press a fixed-feature button without anLED (such as Transfer, Conf, o

Testing the System5 Hang up.The control unit should send a ring burst, and the Message light on the 2500telephone should turn on.6 Turn off the Messag

Testing the SystemTesting Analog Multiline andSingle-Line Telephones1234567To test the basic operation of analog multiline and single-line telephones,

Testing the SystemTesting Ground-Start and Loop-Start Trunks(Hybrid/PBX Systems Only)123456To test the GS and LS outgoing and incoming trunks at a tel

Testing the SystemTesting Tie TrunksBefore you test tie trunks, make sure that the tie trunks for the system areconnected and properly programmed. Hav

Testing the System1234To test incoming automatic-start tie-trunks, follow the steps below:At the far-end tie-trunk site, have someone pickup the hands

Testing the SystemTesting Two-Way Dial-Repeating Tie TrunksFor two-way dial-repeating tie trunks, perform both the incoming and outgoingdial-repeating

Testing the System2345Pick up the handset. (In Hybrid/PBX systems with pooled tie trunks,press an SA button and dial the pool dial-out code.)The green

Testing the SystemARS and SMDR TestsIf ARS patterns have been programmed, you can test routing by placing tollcalls and checking the trunk indicated o

Testing the System6 At any telephone, pickup the handset and dial the group extensionnumber.7 Test the calling group delay announcement (if prov

Product Safety LabelsTypographical ConventionsCertain type fonts and styles act as visual cues to help you rapidlyunderstand the information presented

Testing the SystemTesting the DSSAt each Direct Station Selector (DSS), check that all lights are operational.Then use the DSS to call a telephone in

Testing the System9c Hang up the handset.d Press the Recall button and dial the password. (On an MLX telephonewithout a programmed Recall button, pres

Testing the System2 Make an announcement into the handset.You should hear the announcement over the loudspeaker(s).3 Hang up.4 Repeat Steps 1 thr

Testing the SystemTesting the Power Failure Transfer JacksTo test a power failure transfer (PFT) jack for proper operation, the outside linenumbers to

Testing the System6789101112If the telephone is connected to a GS trunk, push the GS button attachedto the telephone again.Dial an outside number—make

Installing the Control Unit’s HousingIf you hear dial tone after one to three seconds of silence, proceed with thistest.4 Dial 12345678*0#.You should

Installing the Control Unit’s HousingTop CoverEmptymoduleFigure 7-2. Installing the Control Unit Top CoverInitializing and Testing the System 7–21

Installing the Control Unit’s HousingInstalling the Front CoverTo install the front cover, see Figure 7-3 and follow these steps:1 Hook the top of

Installing Applications8This chapter provides installation guidelines and documentation referencesfor the applications that the system supports. You c

Voice Messaging Systems and Touch-Tone ReceiversCall Management System (CMS)— PassageWayTM Direct Connect Solution for Microsoft® WindowsSystem Progra

SecurityCAUTION:Caution indicates the presence of a hazard that could cause minorpersonal injury or property damage if the hazard is not avoided.Secur

Automated DocumentDelivery System—Table 8-1. TTRs Required by VMSNo. of TTRsNo. of 400 orNo. ofRequiredNo. of400 GS-LS/TTRVMS Ports012 ModulesModules1

Call Accounting SystemConsiderationsUsing one line for fax transmission limits ADDS to approximately 100 calls perday. Businesses anticipating more th

Call Accounting SystemNOTE:CAS is also available as part of the UNIX System-based Integrated Solution H(IS II) and Integrated Solution Ill (IS Ill) so

Call Accounting System CAS softwareTo use CAS for Windows with the system, the following components arerecommended: For a single-site system, a

Call Accounting Terminal1234A summary of the installation procedure is provided below:Connect the hardware. See “Connecting a PC to the Control Unit”

Call Accounting TerminalConsiderationsYou can connect only one CAT to the system. You must use a serial printersuch as the CAT printer. You must locat

Call Management SystemCAT DocumentationCall Accounting Terminal, CAT Plus V3 for Business Installation and UseCall Accounting Terminal, CAT Plus V3 fo

Call Management SystemThe two CMS interface card ports on the PC must be connected to two analogmultiline telephone jacks on the same analog multiline

Call Management SystemCMS softwareDigital Announcement Unit for CMSParallel printer and cable to connect the printer to the PCSupervisor console (MERL

CONVERSANTCONVERSANTCONVERSANT is an entry-level voice response system that enables you torun integrated voice response (IVR) applications. CONVERSANT

Related DocumentsRelated DocumentsIn addition to this book, the documents listed below are part of thedocumentation set. Within the continental United

Integrated Solution IllCONVERSANT Intro DocumentationCONVERSANT Intro Application Support Software lnstallation GuideCONVERSANT Intro Application Supp

Integrated Solution IllIf IS Ill includes AUDIX Voice Power (or Fax Attendant) when users receivevoice mail (or fax mail) messages, the Message LEDs o

Integrated Solution IllThe following hardware is also required:A 355AF adapter for connecting the Master Controller to the serial porton the control u

AT&T AttendantAT&T AttendantAT&T Attendant is a stand-alone application that provides operator-likeservices through the use of prerecorded

MERLIN MAILThe following hardware is also required:AT&T Attendant unit and cordsSome AC power strips may be needed, since the Attendant ispowered

MERLIN MAILConsiderationsYou cannot connect MERLIN MAIL Voice Messaging System to a systemoperating in Behind Switch mode.MERLIN MAIL Voice Messaging

MERLIN MAILMERLIN MAIL has an EIA-232-D serial port and an external modem to supportremote diagnostics.You cannot use the first four logical IDs on a

MERLIN PFCMERLIN PFCThe MERLIN PFC (Phone-Fax-Copier) telephone is a 34-button displaytelephone with a built-in fax and personal copier that provides

MERLIN PFCHybrid/PBX and Key ModesThe dedicated fax line for incoming fax calls from the central office must beconnected to a line jack on the control

PassageWay DirectConnect SolutionPassageWay DirectConnect SolutionPassageWay Direct Connect Solution is a collection of five softwareapplications that

How to Comment on This DocumentHow to Comment on This DocumentWe welcome your comments, both good and bad. Please use the feedbackform on the next pag

PassageWay DirectConnect SolutionThe Automatic Line Selection on the MLX telephone should be programmedso that Idle Line Preference is on an ICOM butt

System Programming and Maintenance (SPM)System Programming andMaintenance (SPM)System Programming and Maintenance (SPM) is a DOS-based softwareapplica

System Programming and Maintenance (SPM)Hardware RequirementsThe following hardware is required: An approved PC or other DOS-compatible PC with:— A

System Programming and Maintenance (SPM)8-26 Installing Applications

Upgrading the System123To upgrade the control unit, follow the steps below:Remove the control unit housing.See “Removing the Control Unit Housing,” ne

Removing the Control Unit HousingRemoving the Control Unit HousingRemove the control unit housing as described below. See Figure 9-1. For a MERLIN II

Removing the Control Unit HousingMERLIN II andMERLIN LEGEND 2.1 and laterCommunications SystemMERLIN LEGEND 2.0and earlierCommunications SystemHousing

Powering Down the SystemPowering Down the System1234You may need to power down the system to add upgraded equipment to thecarrier.CAUTION:Follow these

Powering Down the System-48 VDCAuxiliaryPowerAuxiliaryPowerInputUnitACAUXINPUTPOWER-48 VDCPower Cord‘GroundWireAUX Power UnitACAC Power CordOutletFerr

Upgrading the Control UnitUpgrading the Control Unit1 Do not remove any of the existing carriers.2 Refer to the Control Unit Diagram on the flip

How to Comment on This DocumentxxviInstallation

Upgrading the Control UnitFigure 9-3. Removing a Module from the CarrierReplacing the Housing Clips1 Remove the housing clips from the right side of t

Upgrading the Control UnitabcdefRemove the rightmost module from the control unit. See “Removing aModule” in Chapter 2 for instructions.Using a flat-b

Upgrading the Control UnitFigure 9-4. Replacing a Module in the Carrier3 Remove the clips from the left side of the control unit as you did inStep

Modifying the Processorfor Key ModeModifying the Processorfor Key Mode1234 5To modify the processor for Key mode in Release 3.0, follow the steps belo

Modifying the Processorfor Key ModeRemoveCoverReleaseEach Catchon ModulePROCESSORMODULEFigure 9–5. Removing the Processor Module CoverUpgrading the Sy

Modifying the Processorfor Key ModeLift Circuit boardUp and OverFigure 9-6.6789101112IPROCESSOR MODULERemoving the Processor Module Circuit BoardHoldi

Modifying the Processorfor Key ModePROCESSOR CIRCUIT BOARDFrontRearCLOSED OPEN(KEY)(PBX)Figure 9–7. Changing the Key Mode Switch Position to ClosedUpg

Completing the UpgradeCompleting the UpgradeWARNING:The following procedures are for qualified technicians or servicepersonnel only. installation or m

Completing the Upgrade34567 To back up system programming from Release 2.1, you must useversion 2.16 or higher of SPM.Install a Release 3.0 processor

Completing the Upgrade45678See “Installing the Control Unit” in Chapter 2 if you need instructions.Install the Release 3.0 processor module in the car

FEEDBACK FORMMERLIN LEGEND Communications SystemTitle:Installation, Programming, & MaintenanceOrder No.: 555-630-140 Date: August 19941.Please rat

Completing the Upgrade3 Connect the side panels to the front panel(s) in the same way.4 Pickup the housing and place it on the control unit. If

Completing the Upgrade9–18 Upgrading the System

System Numbering FormsWhen you change any existing trunk or extension wiring, recordinformation about the wiring on the appropriate system numbering f

System Numbering FormsForm 2a, System Numbering:Extension JacksRenumber System*❑ 2-Digit+❑ Selected Extension Numbers❑ 3-Digit❑ Set Up SpaceMod.Log.Ja

System Numbering FormsThe following explains how to complete Form 2a.The number in the logical ID column refers to the number of the extensionjack in

System Numbering FormsForm 2b, System Numbering:Digital AdjunctsMaximum 127 AdjunctsFactory-SetMFMMLXLog,TelephonePerson, Location,Set UpID2-digit3-di

System Numbering FormsForm 2c, System Numbering:Line/Trunk JacksMusic-on-Hold, Line/Trunk No.SourceMaintenance Alarm, Line/Trunk No.Loudspeaker Page,

System Numbering FormsForm 2d, System Numbering:Special RenumbersPools*(Forml 2c)DescriptionFactory-SetNumberRenumberto7089089189289389489589689789888

Unit Load CalculationWorksheetIf you determine that you need to recalculate the unit load for any carrier,use the instructions on the following worksh

Unit Load Calculation WorksheetUnit Load Worksheet1. Number of modules in carrier (excluding power supply andprocessor: If fewer than five, auxiliar

Introduction1Installation of the MERLIN LEGEND Communications System involves thefollowing:, Installing the control unit Installing the telephones

Unit Load Calculation Worksheet5. Calculate the estimated unit loads.ModuleQty xUnit Load= Total00812.0008 MLX13.5008 OPT 8.00128.410OD0.04000.0400 EM

Unit Load Calculation Worksheet6. Calculate the actual carrier unit load.= TotalEquipmentNetwork Access Lines*DIDDS1GS/LSTieTelephonesMLX-10MLX-10DMLX

Unit Load Calculation WorksheetEquipmentOptional EquipmentDirect Station Selector‡General PurposeAdapterHands-Free UnitHeadset AdapterQty xUnit LoadHy

Unit Load Calculation Worksheet7. Try to exchange modules between carriers to reduce the unit loads to54. (Remember that the 100D, 400,400 GS/LS/TTR,

Unit Load Calculation Worksheet8. Calculate the unit loads for slots 5 and 6 of the carrier.Qty xEquipmentNetwork Access Lines*DS1GS/LSTieTelephones

Unit Load Calculation WorksheetEquipmentOptional EquipmentDirect Station Selector*General PurposeAdapterHands-Free UnitHeadset AdapterQty xUnit Load=

Unit Load Calculation Worksheet9. Try to exchange modules between carriers to reduce the unit loads forslots five and six to 27. (Remember that the 1

Unit Load Calculation WorksheetB–10 Installation

Index#146A protector, 2-14 - 2-15147A protector, 2-14 - 2-152012D transformer, 5-17 - 5-21248B adapter, 5-17 - 5-21400EM tie trunk module, 2-33 -

IndexCall Accounting Terminal (CAT)documentation, 8-9hardware requirements, 8-8on outlet with CAT, 5-9 - 5-10on outlet with printerhardware required,

System Forms5.6.7.8.9.10.11.Connect the control unit to the network interface (required).Connect the channel service unit (CSU) to the 100D module on

IndexData stations continuedconfiguration diagram, 6-13procedure, 6-12MLX voice and modem dataconfiguration diagram, 6-10procedure, 6-11modem-onlyconf

IndexHHardware supported, 8-1 - 8-2Headsets, 3-27 - 3-29Housinginstallation, 9-17 - 9-18removing, 9-3 - 9-6replacing clips, 9-7 - 9-10IIn-Range Out-of

IndexMLX telephoneassembly procedure, 3-49 - 3-57backplate, 3-54 - 3-56button assignment card, 3-56 - 3-57considerations, 3-48deskstand, 3-49display,

IndexOverviewinstallation sequence, 1-1 - 1 -2programming, 1-4adjuncts installation, 1-3control unit installation, 1-3data equipment connection, 1-4n

IndexProcessorinstallation, 2-28 - 2-29 , 2-30modifying for Key mode, 9-10 - 9-13Programmingdisk, 7-2 - 7-3guides, 7-2overview, 1-4Protector146A, 2-14

IndexTesting the systemanalog telephones, 7-7ARS, 7-13Coverage feature, 7-14 - 7-15dictation system, 7-16DID trunks, 7-8 - 7-9Direct Station Selector

IndexUVUnit loadVideo conferencingauxiliary power units, 2-17configuration diagram, 6-18checking, 2-16 - 2-17data module settings, 6-20Upgrading the s

IndexIN–10 Installation

AT&TAT&T 555-630-140August 1994MERLIN LEGEND®CommunicationsSystemRelease 3.0Maintenance andTroubleshooting

Copyright © 1994, AT&TAT&T 555-630-140All Rights ReservedPrinted in U.S.A.August 1994NoticeEvery effort was made to ensure that the informatio

ContentsAbout This BookIntended AudienceHow to Use This BookTerms and ConventionsProduct Safety LabelsSecurityRelated DocumentsHow to Comment onxixxix

System FormsInstallling the Control Unit Form 1, System Planning. Some procedures in Chapter 2, “Installingthe Control Unit,” refer to the Control Uni

ContentsAbout This Book Intended Audiencexv How to Use This Bookxv Terms and Conventions Usedxvi Product Safety Labelsxviii Securityxviii Relate

Contents2Error Logs, Access Logs, and System Inventory Error Logs Access Log2-12-18 System Inventory2-20Problems3Telephone Fixing Telephone Proble

Contents5Central Office Problems Trunk Errors5-1 Checking Ports5-7 Conclusion of Hardware Maintenance5-30ACustomer Support InformationSupport Telep

ContentsBSystem Numbering FormsFormFormFormForm2a, System Numbering: Extension Jacks2b, System Numbering: Digital Adjuncts2c, System Numbering: Line/T

Figures1Introduction1–1. Setting Up the MLX-20L Console1-2. Setting Up the PC1-3. External Modem Setup1-4. The SPM Display1–5. Removing the Control Un

Figures5Central Office Problems5-1. Installing the Control Unitand Later)5-2. Installing the Control Unitand Later)Top Cover (Release 2.15-30Front Co

Tables1Introduction1-1. Function of PC Keys in SPM1-132Error Logs, Access Logs, and System Inventory2-1. Transient/Permanent Error Thresholds2-22-2. E

Tables5 Central Office Problems5-1. Troubleshooting Trunk Symptoms5-2x Maintenance and Troubleshooting

SafetyThe exclamationintended to alertpoint in an equilateral triangle isthe user to the presence ofimportant operating and maintenance (servicing)ins

SafetyDo not install this product near water, for example, in a wet basementlocation.Do not overload wall outlets, as this can result in the risk of f

Programming the System Form 3a, Incoming Trunks: Remote Access Form 3b, Incoming Trunks: DS1 Connectivity (100D Module) Form 3d, Incoming Trunks: D

SafetyWARNING:For your personal safety, DO NOT install an MFM yourself.ONLY an authorized technician or dealer representative shall install,set option

SafetyxivMaintenance and Troubleshooting

About This BookThe MERLIN LEGEND Communications System is an advanced digitalswitching system that integrates voice and data communications features.V

Terms and Conventions UsedEquipment and Operations Reference provides detailed informationon system hardware, telephones, and other equipment.Feature

Terms and Conventions UsedSome older terms have been replaced with newer terms. The following listshows the old term on the left and the new term on t

Product Safety LabelsTypographical Conventions ContinuedExamplePurposeChoose Ext Prog from the displayPlain constant-width type indicatesscreen.text t

Related DocumentsNondisplaying authorization codes and telephone numbers provide anotherlayer of security. For more information, see Appendix A, “Cust

How to Comment on This DocumentDocument No. TitleSystem Operator Support (Cont.)555-630-138MDC 9000 and MDW 900 Telephones User’s GuideMiscellaneous

FEEDBACK FORMMERLIN LEGEND® Communications System Release 3.0Title:Maintenance and TroubleshootingOrder No.:555-630-140Date: August 19941.Please rate

Introduction1The purpose of maintenance is to detect, report, and clear problems quicklywith minimal disruption of service, The system attempts to iso

Installing the Control UnitIf you have not read Chapter 1,“Introduction,” do so before continuing withthis chapter.OverviewInstalling the control unit

EquipmentDetailed information about system programming is included in SystemProgramming and in System Programming and Maintenance (SPM). You canuse ei

On-Site Programming MaintenanceOn-Site Programming MaintenanceYou can perform on-site maintenance with an MLX-20L console or a PC withSPM software. Th

On-Site Programming MaintenanceDefaultAlternateMLX-20LJacks(the first five)Default“TIILine JackLine Jack008 MLX408 GS/LS-MLXUnderneath theMLX-20LConso

On-Site Programming MaintenanceSetting Up the PCPlug a PC into the ADMIN jack on the processor module as1-2. If you are using a remote PC for system p

Remote Programming MaintenanceRemote Programming MaintenanceRemote maintenance allows you to support the system from an off-premiseslocation. You can

Remote Programming MaintenanceSetting Up Equipment for RemoteMaintenance123To setup equipment for remote maintenance, follow the steps below whilerefe

\Using SPMUsing SPMFor more information on using SPM, see System Programming andMaintenance.Starting SPMThe procedure for accessing SPM differs slight

Using SPMWith a Local or Remote Modem ConnectionWhen the equipment is set up, you can perform remote maintenance bydialing the remote processor’s buil

Using SPMDialing the Modem Directly123456To dial the modem directly, follow the steps below.Start SPM. When the Welcome message appears, press any key

Using SPMConsole Display/InstructionsAdditional InformationPC7 Enter the password.Enter PasswordType the remote access password.The password you enter

OverviewThe following sections provide detailed instructions for theseinstallationprocedures. Follow the procedures in the order in which they are pre

Using SPMThe SPM DisplaySPM screens simulate the MLX-20L console (see Figure 1-4).V2QUITMENUHomeEndF1F2F3F4F5DropALT-PWelcome to SPMThe MERLIN LEGENDS

Using SPMA list of labels on the right side of the screen shows key combinations thatcorrespond to buttons on the MLX-20L telephone. Table 1–1 describ

Using SPMTable 1–1 Continued(Ctrl) + (F1)(Ctrl) + (F5)(Ctrl) + (F8)(Ctrl) + (F9)(Enter ↵ )( ← Bksp)(Del)( ↑ ↑ )( ↓ )(←↓ )(← )(→ )(→ )n/an/an/an/aEnt

Preparation for Hardware MaintenanceExiting SPMTo exit SPM, follow these steps.1 Return to the System Programming menu.If the display gives directions

Preparation for Hardware Maintenance If you have a MERLIN LEGEND Communications System (Release 2.0or earlier):1. Pry the clips from the housing

Preparation for Hardware MaintenanceDisconnecting AC PowerTo disconnect the AC power, see Figure 1-6, and follow the steps below.1 Disconnect the A

Maintenance StrategyMaintenance StrategyThe maintenance strategy presented in this section is only a guideline, not afixed procedure. Refer to Figure

Maintenance StrategyTrouble ReportsSystem trouble can be reported in two ways: By users By system alarms (permanent errors)Automatic TestsThe syst

Maintenance StrategyIf a software installation or upgrade is taking place, a blinkingcharacter is displayed to indicate the status of the procedure. S

Maintenance StrategyWarm StartA loss of power for less than 250 ms can cause a warm start. If this occurs,calls in progress are not dropped, but calls

OverviewElectrical Noise/Radio-Frequency InterferenceIn most cases, electrical noise is introduced to the system through trunk ortelephone cables. How

Maintenance StrategyFrigid Start (System Erase)CAUTION:All system programming is erased. When you perform a frigid start(System Erase), all calls are

Maintenance StrategyIsolating the TroubleYou can isolate any problem to one of the following areas: Telephone Control unit Central officeNOTE:If yo

Maintenance Strategy1 Check the permanent errors.2 If errors still exist, check the transient errors.3 Check the last 10 errors whenever you

Maintenance StrategyOnce you receive that information, use any maintenance or systemprogramming feature that may lead to the root of the problem. See

Unit LoadsCheck the TrunksTroubleshoot the trunks that are connected to the control unit. See Chapter 5,“Central Office Problems.”Check the Central Of

Unit LoadsOnly the telephones and adjuncts that connect to the analog and digital portson the control unit require unit load calculation. Do not inclu

Unit LoadsAuxiliary Power UnitsThe power supply provides 54 unit loads (102.6 watts) to each carrier.If the unit load requirement for a carrier exceed

Error Logs, Access Logs, andSystem Inventory2As described in “Maintenance Strategy” in Chapter 1, much of yourtroubleshooting relies on the error logs

Error LogsTable 2-1. Transient/Permanent Error ThresholdsErrorCodeError DescriptionTransient/PermanentThreshold7402LOOP BIT CONTROL NOT SET47403NO LOO

Error LogsTo check the error logs, follow the steps below.Console Display/InstructionsAdditional InformationPC1 From the Maintenance menu, select the

Overview— Basic carrier and two expansion carriers: 37 in. wide by 23 in. highby 12 in. deep Location— Within 5 ft. (152 cm) of an AC power outlet t

Error LogsChecking Permanent ErrorsFollow Steps 1 through 3 above for “Checking the Error Logs. ” In Step 3,select Permanent.Console Display/Instructi

Error LogsChecking the Last 10 ErrorsFollow Steps 1 through 3 above for “Checking the Error Logs.” In Step 3,select Last 10.Console Display/Instructio

Error LogsTable 2-2. Error CodesErrorCodes DescriptionAction000lTIMEOUT COLD START:No action required; however, if problemSystem programming is okay.

Error LogsTable 2-2 ContinuedErrorCodes DescriptionAction0009FRIGID START:If the processor was removed while inSystem was restarted and initialized us

Error LogsTable 2-2 ContinuedErrorCodes DescriptionAction0012INVALID RESET FLAG:Troubleshoot the processor.Processor problem.0013DUART STREAMING INT:T

Error LogsTable 2-2 ContinuedErrorCodes DescriptionAction1C03FW UPGRADE COMPLETENo action required.3001ALARM TABLE FULL:Correct indicated errors, and

Error LogsTable 2-2 ContinuedErrorCodes DescriptionAction6C04DS1 YELLOW ALARM:Troubleshoot the T1 trunk. If problemThe far end of the network interfac

Error LogsTable 2-2 ContinuedErrorCodes DescriptionAction6COADS1 SLIP ALARM:Troubleshoot the T1 trunk. If problemSlip count reached 88.persists, escal

Error LogsTable 2-2 ContinuedErrorCodes DescriptionAction7005PRI B-CH GROUP INCONSIST:Troubleshoot the PRI trunk and report toservice provider; otherw

Error LogsTable 2-2 ContinuedErrorCodes DescrptionAction7404STUCK RINGING:Test the trunk with a single-lineCommunication problems betweentelephone. If

AC Power and Grounding— Make sure that the material meets local building codes. Dimensions— With Systimax® wiring: 7 ft. wide by 4 ft. high— Without

Error LogsTable 2-2 ContinuedErrorCodes DescriptionAction7806NOT IN STANDBY MODE:Reset the board. If problem persists,Reported during cold start ortro

Error LogsTable 2-2 ContinuedErrorCodes DescriptionAction8401 MISCELLANEOUS ERROR:NO action required.currently not reported.8402WINK TOO SHORT:Troubl

Error LogsTable 2-2 ContinuedErrorCodes DescriptionAction8405ON HOOK BEFORE READY:Troubleshoot the far end of the networkOutbound dialing problems on

Error LogsTable 2-2 ContinuedErrorCodes DescriptionAction840BNO LOOP CURRENT:Replace the module with a similarcommunication problems betweenmodule and

Access LogTable 2-2 ContinuedErrorCodes DescriptionAction840EUPLINK MESSAGE ERROR:Turn the processor off and then on.Communication problems betweenRep

Access LogScanning the LogThe last 20 events are shown, beginning with the most recently accessedevent. When you reach the end of the list, you hear a

System InventoryThe screen below shows the access log.Console Display/InstructionsAdditional InformationPCSysProg/MaintAccessLog >DateTime StaSP/Mm

System InventoryConsole Display/InstructionsAdditional InformationPC2 Select the Inventory option.System:Make a selectionStatusUpgrd/InstllError LogIn

System InventoryThe screen below displays information for slots other than Slot 00.Console Display/InstructionsAdditional InformationPCSystem Inventor

Telephone Problems3Once you isolate a problem to the telephone (or a group of telephones), youcan run various tests to check a telephone’s operation.U

AC Power and GroundingVerify that all of the following power and grounding requirements are met: The load center of appropriate current rating must b

Fixing Telephone ProblemsIf you change the jack assignment of any telephone, be sure to record theextension jack change on Form 2a, System Numbering:

Fixing Telephone Problems123456789NOTE:Refer to “Troubleshooting Trunk Problems” in Chapter 5 if the reportedproblem is echo during conversations on T

Fixing Telephone Problems12 Replace the wiring between the module jack field and the telephone tosee if there is a wiring problem.Analog Multiline Tel

Fixing Telephone ProblemsSingle-Line Telephone Problems1234If more than one single-line telephone cannot dial correctly, even though theyare receiving

MLX Telephone TestsCancel the Call Forwarding feature (for the receiving telephone): On multiline telephones, press the On single-line telephone

MLX Telephone Tests5 Press each fixed-feature button that does not have an LED (Transfer,Conf, Drop, and Hold) and each dialpad button.When you pre

System Requirementsfor Touch-Tone Receivers11 If these tests fail, replace the MFM.Table 3–2. MLX Telephone Display ButtonsButton DisplayHomeHOMEMenu

System Requirementsfor Touch-Tone Receivers2 Estimate the hourly call volume for calls originating from single-linetelephones, incoming calls on re

System Requirementsfor Touch-Tone ReceiversTable 3-4 estimates the total number of TTRs required in the system, based on callvolume and whether the sy

Control Unit Problems4The next step after resolving problems with telephones, adjuncts, and relatedwiring, is to troubleshoot the control unit. Troubl

AC Power and GroundingFrom ACLoad Center(2 separatelyfused 15Acircuits)Ground Wire#14 AWG4" Box (RACOor equivalent)HUBBELLReceptacles(5262 15Aor

Power Supply Problems Save the system programming to a memory card (beginning withRelease 3.0). See Appendix D, “Backing up with a Memory Card, ” ford

Power Supply Problems The green power LED should light on each power supply. The red LED on the processor should turn on for 15 to 45 seconds an

PowersupplyProblemsInterlocking Post/Figure 4-1. Power Supply Interlocking Post3 If the interlocking post is not broken, reinstall the power supply

Power Supply ProblemsCurrent 012 modules contain built-in ring generators [apparatus code 517G13(28) or higher letter]. If tip/ring devices connected

Power Supply Problems7 Remove the four screws from the ring generator, as shown in Figure 4-2.8 Remove the ring generator.9 Position the replacement r

Power Supply ProblemsStep 7:Remove the four screws(one in each comer ofthe ring generator)Steps 1 through 3:Open the power supplyRING GENERATORUNITWIR

Power Supply ProblemsReplacing Auxiliary Power Units1234567Follow this procedure if any of the following symptoms occur:The LEDs on the multiline te

Power Supply Problems.-48 VDCAuxiliaryPowerAuxiliaryPowerUnitInputACINPUTAUXPOWERACInput -48 VDCPower CordGroundWireFerriteCoresAUX Power UnitAC Power

Power Supply ProblemsReplacing the Power SupplyWARNING:Beware of hazardous voltages; whenever the carrier connections areexposed, use extreme caution;

Power Supply ProblemsTo replace the power supply module, follow the steps below and refer to Figure4-3.1 Insert a new power supply.a Reinstall th

AC Power and GroundingTable 2-2. AC Power RequirementsParameterValueNominal voltage117VACVoltage range 110-125 V ACFrequency60 Hz +/– 5%Maximum curren

Processor ProblemsProcessor ProblemsIf the error logs (or any aspect of troubleshooting) indicate that the processoris the problem, back up system pro

Processor ProblemsTo perform Peek, follow the steps below.Console Display/InstructionsAdditional Information 1 From the Maintenance menu, select the S

Processor ProblemsConsole Display/Instructions4 Select the Peek option.Demand Test Slot 00:Make a selectionPeek[Poke] [System Erase]Exit(F1)5 Dial a m

Processor ProblemsPokeCAUTION:DO not perform Poke unless you are following instructions from yourtechnical support organization.SummaryConsole Procedu

Processor ProblemsConsole Display/InstructionsPCAdditionalInformation3 Select the Demand Test.Slot 00:Make a selectionStatusDemand4 Select Poke two ti

Processor ProblemsConsole Display/InstructionsAdditional InformationPCDxaaaaaaaa Enter data:aaEnterBackspaceExitABCDEFSystem Erase (Frigid Start)CAUTI

Processor Problems.Console Display/InstructionsAdditional InformationPC1 From the Maintenance menu, select the Slot option.MaintenanceMake a selection

Processor ProblemsConsole Display/InstructionsAdditional InformationPC5 Select Yes. Slot 00 System Erase:System will be down...Do you want to continue

Processor ProblemsSummaryConsole Procedure:Menu → Maintenance → System →Upgrd/Instll → Exit → Exit → YesPC Procedure(F6) → (F1) → (F5) → (F2)1 Backu

Processor ProblemsMemoryFigure 4-4. Inserting a Memory CardPush into removeMemoryCardPROCESSORMODULEIError/Status CodeDisplayIIPCMCIA Interface SlotCa

ContentsInstalling the Control Unit, Continued Installing Expansion Carriers2-27 Installing the Processor2-29 Installing the Modules2-32 Replacing

AC Power and GroundingIf the circuit is properly grounded, the yeturn on.2 Unplug the circuit tester.low and whitelights on the testerUsing a Volt-Ohm

Processor ProblemsConsole Display/InstructionsAdditional InformationPC3 Initiate the software installation.45MaintenanceMake a selectionSystemSlotPort

Processor ProblemsConsole Display/InstructionsAdditional InformationPCUpgrade/Installation:Validation of Memory CardSuccessfully Completed.Exit(F5)Whe

Processor ProblemsConsole Display/InstructionsAdditional InformationPC7 If the release number is the one you want, select Yes.Upgrade/Installation:

Processor Problems10 Remove the memory card from the interface slot.11 Verify that system software has been correctly installed and that thedefault sy

Processor ProblemsTable 4-2. Codes Displayed on the Error/Status Display During ForcedInstallationCodeMeaningActionLUpgrade is in progress. No action

Processor ProblemsMissing Card or Card Not Inserted CorrectlyUpgrade/InstallationVerify that Memory Cardhas been installedcorrectly.ExitInsert the mem

Processor ProblemsSystem BusyIf the forced installation is attempted while a line/trunk or extension is busy,the following screen appears.System Busy

Processor Problems CAUTION:If releases are incompatible, pressing the hidden key will delete existingprogramming. Before pressing the hidden key, make

Processor ProblemsReplacing the Processor Module1234567891011A failed processor module must be replaced immediately.To replace the processor module, f

Processor Problems1213The backup floppy disk or original system programming disk. SeeSystem Programming and Maintenance for instructions.The backup me

AC Power and GroundingGrounding RequirementsProper grounding of the installation site safeguards the system by protecting itfrom the following: Light

Processor ProblemsCAUTION:Grasping only one of the rings may cause damage to components onthe processor circuit board or feature module.5 Check the

Module Problems6 Align the connectors on the new feature module with the connectors inthe processor (see Figure 4-5).7 Firmly press the new featur

Module ProblemsModule Test ProcessFigure 4-6 shows the module test process. Refer to it and the text that followsfor the recommended approach to testi

Module ProblemsConsiderationsReview the following items before you begin a moduleSystem ComponentsBefore running a module test, make sure the followin

Module Problems123456789NOTE:If the system does not recognize a 408 GS/LS-MLX module during testing,check the release number of the system. The 408 GS

Module ProblemsRestoring automatically undoes the Busy-out and Reset. For additionalinformation on restoring a module, see “Restore,” later in this ch

Module ProblemsBusy-OutSummaryConsole ProcedureMenu → Maintenance → Slot → Dial the slot no. →Enter → Busy-Out → Yes.PC Procedure(F6) → (F2) → Type th

Module ProblemsConsole DispIay/InstructionsAdditional InformationPC3 Select Busy-Out.Slot xx:xx = slot number entered in Step 2Make a selectionStatusD

Module ProblemsThe screen below appears when the busy-out fails again; be sure to specifythe correct slot.Console Display/InstructionsAdditional Infor

Module Problems234Console Display/InstructionsAdditionalSpecify the slot number (nn = 00 to 17).Slot:Enter Slot number (00-17)nnBackspaceExitEnterSele

AC Power and GroundingTo CentralOffice orServingFacility#12 or #14AWGGroundWireNetworkLinesCODIW or25-Pair CableCOLineWiringProtectorInterfaceFieldAC

Module ProblemsThe screen below appears while thelines/trunks and extensions. All callsConsole Display/InstructionsResetResetExitSlot xx:inProgressmo

Module ProblemsSummaryConsole ProcedureMenu → Maintenance → Slot → Dial the slot no. →Enter → Restore → Yes.PC Procedure(F6) → (F2) → Type the slot no

Module ProblemsConsole Display/Instructions3 Select the Restore option.Slot xx:Make a selectionStatusDemand TestBusy-outResetRestoreUpgradeExit4 Selec

Module ProblemsThe screen below appears when the Restore fails. Try again, and be sure tospecify the correct slot.Console Display/InstructionsAddition

Module ProblemsBusy-Out or ResetBusy-out or reset the module being tested prior tobeginning the test. Both Busy-Out and Reset are inthe Slot menu, whi

Module ProblemsConsole Display/InstructionsAdditional InformationPC2 Specify the slot number (nn = 00 to 17).Slot:Enter Slot number (00-17)nn Backspac

Module ProblemsThe screen below appears while the test is running. At the same time, if themodule has a green LED, it flashes.Console Display/Instruct

Module ProblemsIf the test fails, find the error message in Table 4-3 and proceed as indicated.Table 4-3. Internal Loopback Test ErrorsError MessagesC

Module ProblemsBoard Controller Test This procedure tests the module’s internal functions, such as ROM, RAM, thetimer, dual-port RAM, and so on.Summ

Module ProblemsConsole Display/InstructionsAdditional Information1 From the Maintenance menu, select the Slot option.PC2MaintenanceMake a selectionSys

AC Power and GroundingWARNING:Improper ground can cause equipment failures, service outages, andelectrical shock. Verify that the AC power uses an app

Module ProblemsConsole Display/Instructions5 Select Test Once or Repetitive.Demand Test Slot xx:Board aaaaaaaaaaaaaaaaaBoard Controller:Test onceRepet

Module ProblemsInterpreting Test ResultsIf the test completes successfully, the module’s board controller is functioningproperly. Continue with the ne

Module ProblemsSummaryConsole ProcedurePC ProceduresAppropriate ModulesTime EstimateBusy-Out or ResetInterrupting the TestTest FailureRestoreMenu → Ma

Module ProblemsConsole Display/InstructionsAdditional Information1 From the main menu, select the Slot option.MaintenanceMake a selectionSystemSlotPor

Module ProblemsThe screen below appears only if the module passes the test.Console Display/InstructionsAdditional InformationPCBchLoopback Slot xx:xx

Module ProblemsTable 4-5. Channel Loopback ErrorsError MessagesCorrective ActionSlot is not busied-outExit the test, busy-out the slot, and try again.

Module Problems12345CAUTION:This section does not apply to the processor or power supply.Although the system is designed so that you can remove and re

Module Problems6 Restore the module. Lift up the module to disengage it from the rod at thetop of the carrier.7 Connect the trunk and extension co

Module Problems7891011Go to the blue field on the cross-connect field and, starting at the top leftcorner, push the patch cord onto the first connecti

Module ProblemsFirmware on this circuit module can be upgraded or reinstalled with anUpgrade memory card. An upgrade is performed when a new release o

AC Power and Grounding Concrete-Encased Ground. Must be an electrode, consisting of oneCentralof the following:At least 20 ft. (6.1 m) of one or more

Module ProblemsPush into removeMemoryCardPROCESSORMODULEError/Status CodeDisplayPCMCIA Interface SlotMemory CardAlarm StatusLEDFigure 4-7. Inserting

Module ProblemsConsole Display/InstructionsAdditional Information2 From the Maintenance menu, select the Slot option.Maintenance:Make a selectionSys

Module ProblemsThe screens below appear during the procedure.Console Display/InstructionsAdditional InformationModule Upgrade:PCValidation of MemoryCa

Module ProblemsIf the firmware selected provides functionality that is different from the circuitmodule’s current firmware, the Maintenance display in

Module ProblemsOne of the following screens appears when the upgrade has successfullycompleted. If only a Restore is required to put the module back i

Module ProblemsMissing Card or Card Not Inserted CorrectlyConsole Display/InstructionsAdditional InformationModule Upgrade:Verify that Memory Cardhas

Module ProblemsThis procedure can only be run on the 800 GS/LS-lD module or modulesintroduced after Release 3.0. Select Exit and repeat the upgrade pr

Module ProblemsMemory Card File ErrorConsole Display/InstructionsAdditional InformationPCUpgrade Slot xx:xx = slot selected in Step 3.Memory Card file

100D Module ProblemsUpgrade Attempted on an Empty SlotConsole Display/InstructionsAdditional InformationPCUpgrade Slot xx:xx = slot selected in Step 3

100D Module ProblemsError EventsIn addition to checking the error logs, the 100D module requires that youcheck the error events specific to the 100D m

AC Power and GroundingHeavy Lightning ProtectionFor most surges, adequate protection is provided by meeting the previouslylisted requirements. Additio

100D Module ProblemsInterrupting the TestYou can interrupt the test by selecting Exit.Test FailureIf the test fails, record the errors on the repair t

100D Module ProblemsThe ACCULINK 3160/3164 DSU/CSU is physically similar to the 3150 CSUwith programming on the front panel and menus appearing on the

100D Module ProblemsDTE LOOPBACKSEND CODEUP/DNFRAMELOSSLOW DENSLOOPEDDIAGNOSTICINTERFACELOCALPOWERAOO EqEq SM SMESF T1 CSU IN OUT MON MON IN OUT1ALARM

1000D Module ProblemsCSU ESFStat Text Cnfig<F1F2F3>Figure 4-11. ACCULINK 3150 CSU DTE Loopback Command 1Test:Rlpbk Lpbk Ptrns<F1F2F3>▲Figu

100D Module ProblemsLoopback:Abort LLB PLB∧F1F2F3<>Figure 4-13. ACCULINK 3150 CSU DTE Loopback Command 3Loopback:LLB PLB DLB∧F1F2F3<>

100D Module ProblemsTo run the CSU Loopback Test, follow the steps below.Console Display/InstructionsAdditional InformationPC1 From the Maintenance me

100D Module ProblemsThe screen below appears while the test is running. At the same time, themodule’s green LED flashes.Console Display/InstructionsAd

100D Module ProblemsIf the test fails, find the error message in Table 4-6 and proceed as indicated.Table 4-6. Internal Loopback Test ErrorsError Mess

100D Module ProblemsRestoring the ModuleAfter completing the CSU Loopback Test, follow the steps below to restore themodule.1 If you are finished t

100D Module Problems Synchronization. The system maintains proper synchronization to theloop clock and switches to the local clock when the loop clock

AC Power and GroundingProtectorCONTROL UNITTEL CO LINECONTROL UNITTEL CO LINECONTROL UNIT TEL CO LINEACOutletCONTROL UNIT\ TEL CO LINETo Central Offi

100D Module Problems234Console Display/InstructionsAdditional Information PCSpecify the 2-digit slot number (nn= 00 to 17).Slot:Dial or type [ nn ], t

100D Module ProblemsThe screen below displays the errors that have accumulated during thecurrent hour.Console Display/InstructionsAdditional Informati

100D Module ProblemsConsole Display/Instructions1 From the Maintenance menu, select the Slot option..2MaintenanceMake a selectionSystemSlotPortExitSpe

Carrier ProblemsConsole Display/InstructionsAdditional InformationPC4 If you need assistance in interpreting the information displayed on thescreen

Checking System and Slot Status567891011Remove the processor, the power supply, and all other modules from thefaulty carrier. (If you prefer to remove

Checking System and Slot StatusThe System Status procedure allows you to check simulated LEDs for theprocessor and other modules. This is explained in

Checking System and Slot StatusInterpreting the System Status ScreenConsole Display/InstructionsAdditional Information PCSystem Status:Slot00: R aaaR

Checking System and Slot StatusIf a slot is empty, R, Y, and G appear without indicating a status. Slot 4 isempty, according to the sample screen in t

Checking System and Slot StatusConsole Display/InstructionsAdditional InformationPC2 Specify the 2-digit slot number (nn = 00 to 17).Slot:Dial or type

Checking System and Slot StatusIf you selected Slot 00, the screen below appears. For detailed informationabout this status screen, see “Slot Status,

Unit LoadsUnit LoadsA unit load is a measure of power (1.9 watts) that you use to determine theelectrical load that the components listed below place

Checking System and Slot Status4-92 Control Unit Problems

Central Office Problems5If you have tested the telephones and the modules in the control unit, youhave isolated the trouble to the trunks or the CO. T

Trunk ErrorsTable 5–1. Troubleshooting Trunk SymptomsSymptomSectionIncoming calls not being received Incoming Trunk ProblemsCannot make outgoing calls

Trunk ErrorsOutgoing Trunk Problems12345If the system cannot sieze outgoing trunks, try theNOTE:following procedure.You cannot perform this procedure

Trunk ErrorsIncoming Trunk Problems123456If incoming trunks do not work properly, try the following procedure.Place an incoming call through the troub

Trunk ErrorsNOTE:Maintenance-busy does not apply to DID trunks, since DID trunks cannot beused to make outgoing calls.While the trunk is in a maintena

Trunk ErrorsGround-Start (GS) TrunkThe following events cause maintenance-busy on a ground-start trunk: A seizure of the trunk is attempted that re

Checking PortsMaintenance-Busy StatusSee “Checking Ports” below for information on maintenance-busy status.Checking PortsYou perform the following pro

Checking PortsConsole Display/Instructions1 From the Maintenance menu, selectMaintendnceMake a selectionSystemSlotPortExit2 Select the Line/Trunk Opti

Checking PortsConsole Display/InstructionsAdditional InformationPC4 Select trunk Status.ILine/Trunk xxx:Make a selectionStatusBusy outRestoreExitThe m

Installing the Basic CarrierUnit Loads for Key or Behind Switch ModeIn a Key or Behind Switch system with four or fewer modules, no calculation isneed

Checking PortsConsole Display/Instructions1 From the Maintenance menu, select the Port option.MaintenanceMake a selectionSystemSlotPortExit(F3)2 Selec

Checking PortsThe maintenance-busy status for the extension selected is displayed as a Yesor a No in the field (line 6) on the screen below.Console Di

Checking PortsConsole Display/InstructionsAdditional InformationPC2 Select the Line/Trunk option.Port:Make a SelectionLine/TrunkModemStationB-ChannelR

Checking PortsConsole Display/InstructionsAdditional InformationPCLine/Trunk xxx:Busy-Out SuccessfullyCompletedExitxxx = line number entered in Step

Checking PortsConsole Display/InstructionsAdditional Information1 From the Maintenance menu, select the Port option.PCMaintenanceMake a selectionSyste

Checking PortsConsole Display/Instructions4 Select Busy-out.Station xxxx:Make a SelectionStatusBusy outRestoreExit(F2)Additional Informationxxxx = ext

Checking PortsRestoring a TrunkSummaryConsole ProcedurePC ProcedureMenu → Maintenance → Port → Line/Trunk →Dial the dial plan no. → Enter → Restore(F6

Checking PortsConsole Display/InstructionsAdditional InformationPC4 Select Restore.Line/Trunk xxx:Make a SelectionStatusBusy OutRestoreExitxxx= line n

Checking PortsRestoring an ExtensionSummaryProcedurePC ProcedureMenu → Maintenance → Port → Station → Dialthe dial plan no. → Enter → Restore(F6) → (F

Checking Ports34Console Display/InstructionsAdditional InformationPCSpecify the dial plan extension number (nnnn = 1- to 4-digit number).Station:Dial

Installing the Basic Carrier12345To install the basic carrier, follow the steps below:Mark the screw-hole locations on the backboard, using the basic

Checking PortsThe screen below appears when Restore fails. If this occurs, exit and try again.Console Display/InstructionsAdditional InformationRestor

Checking PortsConsole Display/Instructions2 Specify the RS-232 port.Port:Make a SelectionLine/TrunkModemStationB-ChannelRS232 PortlRS232 Port2ExitEnte

Checking PortsThe screen below appears when Reset is completed successfully.Console Display/InstructionsRS232 Port x Reset:Reset SuccessfullyComplete

Checking PortsTo reset the processor’s internal modem, follow the steps below.Console Display/Instructions1 From the Maintenance menu, select the Port

Checking Ports4Console Display/InstructionsSelect Yes.Modem Port Reset:Do you want to continue?YesCancelExitThe screen below is shown until Reset fini

Checking PortsAuditing DS1 PRI B-ChannelsThe Auditing Lines and Auditing Calls procedures initiate an audit. Once anaudit is initiated, you need to wa

Checking PortsTo audit lines, follow the steps below.Console Display/InstructionsAdditional Information1 From the Maintenance menu, select the Port op

Checking PortsConsole Display/Instructions4 Select Audit Line.B-Channel xxxx:Make a selectionAudit LineAuditExitCallAdditional Informationxxxx = slot

Checking PortsThis indicates that the problem may beat the central office (CO) end.First, make sure the correct B-channel is selected. If the correct

Checking PortsConsole Display/Instructions2 Select the B-Channel option.Additional InformationPCPort:Make a SelectionLine/TrunkModemStationB-ChannelRS

Contents5Installing the PC, CAT, or Printer Connecting a PC to the Control Unit5-1 Connecting a CAT to the Control Unit5-7 Connecting a Printer to

Installing the Power SupplyInstalling the Power SupplyWARNING:Do not attach any cab/es or power cords to the power supply until it isinstalled in the

Conclusion of Hardware MaintenanceAfter about four minutes, check the error logs. If new PRI errors occur, contact your technical support organiza

Conclusion of Hardware Maintenance2 Hold the top cover with the hooks facing you.3 Engage the tabs at the rear of the top cover with the carrier.4 Low

Conclusion of Hardware MaintenanceTop CoverEmptymoduleFigure 5–1. Installing the Control Unit Top Cover (Release 2.1 and Later)5–32 Central Office Pro

Conclusion of Hardware MaintenanceFrontcoverFigure 5-2. Installing the Control Unit Front Cover (Release 2.1 and Later)Central Office Problems 5–33

Conclusion of Hardware MaintenanceInstalling the Control UnitHousing (Release 2.0 or Earlier)After you have completed maintenance and troubleshooting,

Conclusion of Hardware MaintenanceFront PanelRight HandSide PanelLine Up With theSemicircle on Insideof Front PanelSlide Tongues inand Push Front Pane

Conclusion of Hardware MaintenanceSlide housing coverforward into clipsFigure 5-4. Installing the Control Unit Housing (Release 2.0 and Earlier)23Line

Customer Support InformationASupport Telephone NumberIn the U.S.A. only, AT&T provides a toll-tree customer Helpline(1-800-628-2888) 24 hours a da

Customer Support InformationFederal CommunicationsCommission (FCC) ElectromagneticInterference InformationThis equipment has been tested and found to

Customer Support InformationFCC Notification and RepairInformationThis equipment is registered with the FCC in accordance with Part 68 of itsrules. In

Installing the Power SupplyNOTE:It is not necessary to install ring generators in a new system with new012(apparatus code 517G13 or later letter) modu

Customer Support Information❑ If there are no directly terminated trunks, or if the onlydirectly terminated facilities are personal lines, report th

Customer Support InformationInstallation and OperationalProceduresThe manuals for your system contain information about installation andoperational pr

Customer Support Information— Perform such activities in off-peak hours, such as early morningor late evening.Direct Inward Dialing (DID). This equip

Customer Support InformationBefore installing this equipment, users should ensure that it is permissibleto connect it to the facilities of the local t

Customer Support InformationRenseignements sur la notificationdu ministère des Communicationsdu Canada et la reparationAVIS: L’étiquette du ministère

Customer Support InformationAVERTISSEMENT: L’utilisateur ne doit pas tenter de faire cesraccordements lui-même; il doit avoir recours à un service d’i

Customer Support Information.MERLIN LEGEND D.O.C.Location Label PlacementMinistère des Communicationsdu CanadaI'étiquette\emplacement deA–10 Main

Customer Support InformationSecurity of Your System:Preventing Toll FraudAs a customer of a new telephone system, you should be aware that thereis an

Customer Support InformationThe Remote Access feature, as designed, helps the customer, throughproper administration, to minimize the ability of unaut

Customer Support Information When possible, restrict the off-network capability of off-premisescallers, using calling restrictions, Facility Restri

Installing the Power Supply. .6 Peel the backing paper from the larger copper-foil shield to expose itsadhesive.7 Position the foil on the lower p

Customer Support InformationThe following will not be deemed to impair the good working order of thesystem, and AT&T will not be responsible under

Customer Support InformationLimitation of LiabilityEXCEPT FOR PERSONAL INJURY, DIRECT DAMAGES TO TANGIBLEPERSONAL PROPERTY PROXIMATELY CAUSED BY AT&am

Customer Support Informationproperly, evaluate and administer the various restriction levels, protect andcarefully distribute access codes.Under appli

Customer Support Information— Assign toll restriction levels to all AUDIX Voice Power ports orother voice mail ports.— If you do not need to use the O

Customer Support InformationTo reduce the risk of unauthorized access through Remote Administrationand Maintenance, please observe the following proce

System Numbering FormsBWhen you change any existing trunk or extension wiring, recordinformation about the wiring on the appropriate system numbering

System Numbering FormsForm 2a, System Numbering:Extension JacksRenumber System*❑ 2-Digit ◆❑ Selected Extension Numbers ❑ 3-Digit❑ Set Up Space2-Dig3-D

System Numbering FormsThe following explains how to complete Form 2a.The number in the logical ID column refers to the number of the extensionjack in

System Numbering FormsForm 2b, System Numbering:Digital AdjunctsMaximum: 127 AdjunctsFactory-SetMFMMLXLog.ID2-digit 3-digitSet UpSourceRenumber toSAAT

System Numbering FormsForm 2c, System Numbering:Line/Trunk JacksMusic-on-Hold, Line/Trunk No.SourceMaintenance Alarm, Line/Trunk No.Loudspeaker Page,

Installing the Power SupplyUpper CopperFoil ShieldLower CopperFoil ShieldPower UnitInformationLabelUL LabelorCSA LabelFigure 2-6. Installing a Copper

System Numbering FormsForm 2d, System Numbering:Special RenumbersPools*(Form 2c)Factory-SetRenumberDescriptionto70890891892893894895896897898899Group

Unit Load CalculationWorksheetCIf you determine that you need to recalculate the unit load for any carrier,use the instructions on the following works

Unit Load Calculation WorksheetUnit Load Worksheet1. Number of modules in carrier (excluding power supply andprocessor: If fewer than five, auxiliary

Unit Load Calculation Worksheet5. Calculate the estimated unit loads.ModuleQtyxUnit Load= Total008008 MLX008 OPT0121OOD400400 EM400 GS/LS/TTR408408 GS

Unit Load Calculation Worksheet6. Calculate the actual carrier unit load,EquipmentNetwork Access Lines*DIDDS1GS/LSTieTelephonesMLX-10MLX-10DMLX-28DMLX

Unit Load Calculation Worksheet●Qty xUnit Load= TotalEquipmentOptional Equipment*Direct Station Selector*General PurposeAdapterHands-Free UnitHeadset

Unit Load Calculation Worksheet7. Try to exchange modules between carriers to reduce the unit loads to54. (Remember that the 100D, 400, 400 GS/LS/TT

Unit Load Calculation Worksheet8. Calculate the unit loads for slots 5 and 6 of the carrier.EquipmentNetwork Access Lines*DS1GS/LSTieTelephonesMLX-10M

Unit Load Calculation WorksheetEquipmentOptional EquipmentDirect Station Selector*General PurposeAdapterHands-Free UnitHeadset AdapterQty xUnit Load=

Unit Load Calculation Worksheet9. Try to exchange modules between carriers to reduce the unit loads forslots five and six through 27. (Remember that

Installing the Power SupplyInstalling the Power Supply Modulein the Carrier1 Lower the power supply module hook onto the rod on top of the carrier.2 M

Unit Load Calculation WorksheetC-10 Maintenance and Troubleshooting

Backing Up with aMemory CardDA PCMCIA (Personal Computer Memory Card International Association)interface slot is present on the processor module. The

Backing Up with a Memory CardCard TypesThe types of memory cards are described below. The card type isidentified by a preprinted, color-coded label.Up

Backing Up with a Memory CardINSERTAT&T PROPRIETARYTHIS MEMORY CARD CONTAINS PROPRIETARY INFORMATION OFAT&T THAT IS NOT TO BE DISCLOSED OR USE

Backing Up with a Memory CardInserting the CardTo insert the card, hold the card with the AT&T logo facing up and thearrow pointing toward the slo

Backing Up with a Memory CardMemory Card FormattingThe memory card may have to be formatted before you begin any manualor automatic backup procedures.

Backing Up with a Memory Card3. A memory cardtranslation cardbackup files forFormat Warningmay need to be formatted if it is intended for use as abut

Backing Up with a Memory CardBackupUse this procedure to make a copy of your customized system data. Youshould create a backup at least three times du

Backing Up with a Memory CardConsole Display/Instructions2 Select the System menu.34System Programming: >Make a selectionSystemExtensionsSysRenumbe

Backing Up with a Memory CardConsole Display/Instructions5 Select the backup filename.Memory Card Backup:Make a selectionBACK1. ***** AUTO.BACK1BACK2.

Installing the Power SupplyCAUTION:Do not connect the power cord until the entire control unit is assembled.AC Power CordGround WireAttachFerrite Core

Backing Up with a Memory CardConsole Display/InstructionsAdditional Information PC8 Respond to the prompt.Backup filename:Do you want to continue?YesN

Backing Up with a Memory CardAutomatic BackupIf an automatic backup fails for any reason, except when the failure resultsfrom the memory card being wr

Backing Up with a Memory CardProcedure: Automatic BackupConsole Display/InstructionsAdditional Information PC1 Insert the memory card into the PCMC

Backing Up with a Memory CardConsole Display/InstructionsAdditional Information PC5 Make a selection.Auto MemCard Backup:Select oneOffDailyWeeklyExi

Backing Up with a Memory Card● Daily Backup ProcedureConsole Display/InstructionsAdditional Information1 Erase the current daily backup time (xxxx).

Backing Up with a Memory Card◆ Weekly Backup Procedure1Console Display/InstructionsAdditional Information PCErase the current weekly backup day and ti

Backing Up with a Memory CardNOTE:The screens shown in this section are from the manual backup procedure;however, the screens that may appear in both

Backing Up with a Memory CardThe memory card is not inserted or is inserted incorrectly while a backupis in progress. The backup file that was being c

Backing Up with a Memory CardCAUTION:The memory card may be write-protected to avoid the accidentalerasure of the backup files. Make certain this is n

Backing Up with a Memory CardThe Inspect feature (Inspct or [PgDn]) is available to view the attributes ofthe backup files on the memory card prior to

Installing the Auxiliary Power UnitInstalling the Auxiliary Power Unit1234The Control Unit Diagram on the back of Form 1, System Planning, indicateswh

Backing Up with a Memory CardProcedure: RestoreConsole Display/InstructionsAdditional Information PC1 Insert the memory card into the PCMCIA interfa

Backing Up with a Memory CardConsole Display/InstructionsAdditional Information PC5 Select the restore file.Memory Card Restore:mmdd = month and day o

Backing Up with a Memory CardConsole Display/InstructionsAdditional Information PC9 Observe the restore file validation screen.Restore n:Restore Succe

Backing Up with a Memory CardCard Removed after ConfirmationMemory Card RestoreRESTORE IS CANCELED.System is DOWN.The memory card was removed from the

Backing Up with a Memory CardRelease MismatchRestore n:File is Not Compatiblefor Release X.YRestore Canceled.Conversion Required.Exitn = filename sele

Backing Up with a Memory CardIf the restore fails because the card is damaged, the system performs aSystem Erase (frigid start). Repeat the restore pr

Backing Up with a Memory CardStrap in Place for Key Mode but Mode is Setto HybridRestore n:Restore FailureRESTORE IS CANCELED.Restore File Mode isHybr

Modifying a Release 2.1 orEarlier Processor for Key ModeERelease 2.1 and Earlier123CAUTION:This procedure must be performed for KF registration with t

Modifying a Release 2.1 or EarlierProcessor for Key ModeHDR4SHUNTHDR3Do not touchFigure E–1. Modifying the Processor for Key ModeHDR3board; theCAUTION

Modifying a Release 2.1 or EarlierProcessor for Key Mode4 On the exposed portion of the processor board, find the headermarked HDR4; it is in the u

Installing the Auxiliary Power UnitAuxiliaryPowerUnit-48 VDCAuxiliaryPowerlnputACInput-48 VDCPower CordFerriteGroundWireCoresAUX Power UnitACAC Power

Modifying a Release 2.1 or EarlierProcessor for Key ModeFront PanelRight HandSide PanelLine Up With Semicircle onof Front PaneISlide Tongues inand Pus

Glossary#7500B data moduleSee lSDN 7500B Data Module.7500B data stationA type of data station that includes an ISDN 7500B DataModule as its DCE and co

GlossaryAMIanalog transmissionanalog data stationANIapplicationARSASCAP ASN(alternate mark inversion) Line coding format in which abinary one is repr

Glossaryasynchronous datatransmissionAT&T AttendantAT&T SwitchedNetworkAUDIX Voice PowerAutomated AttendantAutomatic LineSelectionAutomatic Nu

Glossaryautomatic-start tieTie trunk on which incoming calls are routed to an operatortrunkor other designated destination without a start signal, ass

GlossaryBearer-channelSee B-channel.Behind Switch mode One of three modes of system operation, in which thebinary codebipolar 8 zerosubstitutionbipo

Glossaryboard assignmentboard renumberingbusbuttonbyteCCall AccountingSystemCall AccountingTerminalCaller IDSPM procedure for assigning line/trunk and

Glossarycampus cableCable that runs between buildings connected to the samecommunications system.CAS(Call Accounting System) DOS- or UNIX System-based

GlossaryclocksynchronizationCMSCOcoaxial cablecodeccommon channelsignalingcommunicationssystemcontrol unitconsoleOperation of digital facilities from

GlossaryCONVERSANTconversion resourceCORCoverageCRCCSUcyclic redundancycheckVoice response application that automatically answers androutes calls and

Installing Expansion CarriersInstalling Expansion Carriers1234567891011If you are adding an expansion carrier to an existing system, see “Upgradingthe

Glossarydata moduledata ratedata stationdata terminaldata terminalequipmentDCED-channeldedicated featurebuttonsdelay-dial start tietrunkDFTDHGdial acc

GlossaryDialed NumberSee DNIS.identification Servicedial-out codedial plandial-repeating tietrunkDIDDID trunkdigitalDigitalCommunicationsProtocolDigit

Glossarydigital transmissionDIP switchdirect facilityterminationDirect Inward DialingDirect-Line ConsoleDirect StationSelectordisplay buttonsDLCDNISdo

GlossaryDS1DSSDTEDTMF signalingEE&M signalingEIAEIA-232-DElectronic SwitchingSystemendpoint(Digital Signal Level 1) Bit -oriented signaling interf

GlossaryESFESSexpansion carrierextensionextension jackextensionprogramming(extended superframe format) Framing format consistingof individual frames o

GlossaryFacility RestrictionLevelfactory settingfaxFax AttendantSystemFCCfeaturefeature codefeature moduleFeature screenferrite coreFlash ROMfoil shie

Glossaryframeframing formatfrequency generatorFRLFXGOne of several segments of an analog or digital signal thathas a repetitive characteristic. For ex

GlossaryHHands Free Answer on See HFAI.Intercomhands-free unitheadsetHFAIHFUHome screenhostHybrid/PBX modeIICLIDICOM buttonsSee HFU.Lightweight earpie

Glossaryimmediate-start tietrunkin-band signalinginside dial toneInspect screenIntegratedAdministrationIntegrated ServicesDigital NetworkIntegrated So

GlossaryISDN(Integrated Services Digital Network) Public or privatenetwork that provides end-to-end digital connectivity for allservices to which user

Installing Expansion CarriersBASIC CARRIEREXPANSION CARRIERCONNECTORCARDEXTENDER(under the breakaway tab)BACKBOARDBASIC CARRIER EXPANSION CARRIERBACK

GlossaryLLANLDNLEDlineline and trunkassignmentline codingline compensationline/trunkline/trunk jackline/trunk andextension module(local area network)

Glossarylocal host computeraccesslocal looplogical IDloop-start trunkMMagic on HoldMbpsMegacomMegacom 800memory cardMERLIN IdentifierMERLIN Mail Voice

GlossaryMFMMLX-10 or MLX-10DtelephoneMLX-10DPMLX-20L telephoneMLX-28D telephonemode codesmodemmodem data station(Multi-Function Module) Adapter that h

Glossarymodem poolmoduleMulti-FunctionModulemultiline telephonemultiplexingMusic On HoldPair, or group of pairs, of modems and data modules withinterc

GlossaryNnetworkConfiguration of communications devices and softwareconnected for information interchange.network interfaceHardware, software, or both

Glossaryout-of-bandsignalingPparityPassageWay DirectConnect Solutionpass-throughPBXPCPCMCIA memorycardpersonal lineSignaling that uses the same path a

GlossaryPFTpoolportPower FailureTransferpower supplymodulePRIprimary systemoperator positionprime line(Power Failure Transfer) Feature that provides c

Glossaryprocessor moduleModule in the second slot of the control unit (Slot 0, to theright of the power supply module). Includes the softwareand memor

GlossaryRemote Accessrestorering generatorriser cableRS-232robbed-bit signalingROMSSAASA buttonsSDNSIDSystem feature that allows an outside caller to

Glossarysimplex signalingsignalingsingle-line telephoneslotSMDRSMDR printerSoftware DefinedNetworkspecial charactersquare keystationstation jackStatio

Contents8Installing ApplicationsVoice Messaging Systems and Touch-ToneReceiversAutomated Document Delivery SystemCall Accounting SystemCall Accounting

Installing the ProcessorInstalling the ProcessorInstalling the processor includes the following procedures: If both of the following conditions are tr

GlossarySupplemental AlertAdapterswitchhook flashsynchronous datatransmissionsystem acceptancetestSystem Accessbuttonssystem date andtimesystem progra

GlossaryTDMtelephone powersupply unittie trunktimed flashtip/ringtouch-tone receiverT/Rtrunktrunk jacktrunk poolTTRUuninterruptiblepower supplyunit lo

GlossaryUPSVVACVDCVMIvoice-band channelvoice mailvoice messaginginterfaceWWATSwink-start tie trunk(uninterruptible power supply) Device that connects

Index#012 moduleapparatus codes, 4-5PEC codes, 4-5100D moduleautomatic tests, 4-80 - 4-81clock statusprocedure, 4-84 - 4-85summary, 4-83CSU Loopback T

IndexCold start, 1-21Control unithousinginstalling Release 2.0 or earlier,5-34 - 5-36installing Release 2.1 or later,5-30 - 5-33removing, 1-15 - 1-16p

IndexIIncoming trunk, 5-4Interlocking post, 4-3 - 4-4Internal loopback testerrors, 4-49interpreting results, 4-49procedure, 4-46 - 4-48summary, 4-45 -

IndexOOutgoing trunk, 5-3PPC (personal computer), setting up, 1-5PCMCIA interface slot, 4-62PEC codes, 4-5Peek, 4-12 - 4-14Permanent error, 2-4 , 5

IndexTTelephone problemsanalog multiline, 3-4Call Forwarding, 3-5 - 3-6determining cause, 1-23general, 3-1 - 3-4MLX, 3-6 - 3-8single line, 3-5symptom

IndexIN-6 Maintenance and Troubleshooting

Installing the ProcessorCAUTION:Before touching leads, connectors, pins, and other components whenhandling the circuit board, use a properly grounded

Installing the ProcessorFigure 2-10. Installing the Processor into the CarrierInstalling the Control Unit 2-31

Installing the ModulesInstalling the ModulesCAUTION:Use a properly grounded wrist strap to prevent damage fromelectrostatic discharge (ESD) when insta

Installing the ModulesInstalling Modules 12345To install modules starting from slot 1 (the first open slot next to theprocessor), follow the steps bel

Installing the ModulesTie TrunksTie trunks connect two separate PBX communications systems either directlyor through one or more central offices, as i

Installing the ModulesE&M Mode—Type 1 Standard (default factory setting). This setting is used toconnect two systems through telephone company fac

Installing the ModulesNOTE:DIP switches 1, 2, 6 and 7unprotected. DIP switchesmode is always protected.DIP switches 1, 2, 6 and 7determine whether the

Installing the Modules400 EMModuleISwitches1 through 5controlPort 4(1C. E&Munprotected)Switches6 through 10controlPort 3(1C. E&Mprotected)Swit

Installing the ModulesLabeling123After all modules have been installed, label all jacks with the numberedlabels provided with the feature module. Lin

ContentsASystem Numbering FormsForm 2a, System Numbering: Extension Jacks2Form 2b, System Numbering: Digital Adjuncts4Form 2c, System Numbering:Form 2

Installing the ModulesPFT Jack8*54181 Line/Trunk or Off-PremiseExtensionTelephoneTelephone Jacks on008 OPT ModuleJacks (Analog or Digital)* These fou

Replacing a ModuleReplacing a ModuleCAUTION:This section does not apply to the processor or power supply.Although the system allows you to remove and

Replacing a Module 1 23456789101112To remove and replace a module, follow the steps below, Refer to Figure 2-13.Busy-out or reset the module. (Busy-ou

Replacing a ModuleFigure 2-13. Removing Modules from the Carrier2-42 Installing the Control Unit

Connecting the Control Unit to an AC OutletConnecting the Control Unit toan AC Outlet123456CAUTION:Make sure the AC outlet has been tested for proper

Powering Up the SystemPowering Up the System 1 TurnCAUTION:Follow the procedure below to power up the system only if the system iscompletely installe

Powering Down the SystemPowering Down the System1234You may need to power down the system for troubleshooting duringinstallation, or to add new equipm

Powering Down the System2-46 Installing the Control Unit

Installing Telephones andAdjunctsThe control unit supports the MLX-10, MLX-10D, MLX-10DP, MLX-20L, andMLX-28D telephones, with or without Direct Stati

Installing Multi-Function ModulesTip/ring (T/R) devices such as single-line telephones, fax machines,modems, and credit card verification terminals. O

Figures2Installing the Control Unit2-1.2-2.2-3.2-4.2-5.2-6.2-7.2-8.2-9.2-10.2-11.2-12.2-13.3AC Grounding RequirementsMeasuring the AC Outlet VoltagesC

Installing Multi-Function Modules400B Adapter or 400B2 Adapter●  ✎❆✌IMulti-Function ModulePower Supply(KS22911)D6AP Cord (7 feet long)Figure 3-1. M

Installing Multi-Function ModulesBefore installing an MFM, disconnect all trunk and/or power cords thatare attached to the MLX telephone. This is to e

Installing Multi-Function ModulesPull UpandAwayPressCenter TabFigure 3-3. Releasing the Deskstand2 Release and remove the deskstand from the telepho

Installing Multi-Function ModulesLiftout ofCenterSlotFigure 3-4. Removing the Deskstandc Lift the deskstand out of the locating slot in the telepho

Installing Multi-Function ModulesFigure 3–5. Releasing the Module Cover Screw3 Release and remove the module cover. See Figure 3-5, Figure 3-6, andF

Installing Multi-Function ModulesPull Up and AwayPressCenter Tabto ReleaseMFMModuleCoverLocatingSlotFigure 3-6. Releasing the Module Coverb Press th

Installing Multi-Function ModulesLiftOut of locating SlotFigure 3–7. Removing the Module Coverd Lift module cover out of locating slot and place to o

Installing Multi-Function ModulesLocking TabLine JackHandset Jack//./Locking TabSocket —ConnectorPinsLocking TabFigure 3-8. Removing an MFM Module4To

Installing Multi-Function ModulesLocking TabSocketConnectorPinsLine JackLocking TabHandset Jack Locking TabFigure 3-9. Installing an MFM Module5 Ins

Installing Multi-Function ModulesMulti-Function Module/.T/R Operation SettingA, B, W and YPinsandJumperPlacementwxYzSAA SettingA, C, X and ZFigure 3–1

FiguresInstalling Telephones and Adjuncts, Continued3-9.3-10.3-11.3-12.3-13.3-14.3-15.3-16.3-17.3-18.3-19.3-20.3-21.3-22.3-23.3-24.3-25.3-26.3-27.3-28

Installing Multi-Function ModulesMFM Jack Guard CoverFigure 3-11. Removing the Jack Guard7 To remove the jack guard, see Figure 3-11.a If the modu

Installing Multi-Function ModulesLowerCoverInto Locating SlotFigure 3–12. Placing the Module Cover into the Locating Slot8 To replace the module cov

Installing Multi-Function ModulesLower andPress IntoCenter Slotto SecureFigure 3-13. Lowering and Locking the Module Coverb Lower the cover to the

Installing Multi-Function ModulesFigure 3-14. Replacing and Tightening the Module Cover Screwc Replace and tighten the module cover screw that you r

Installing Multi-Function ModulesLowerInto InnerCenter SlotFigure 3-15. Replacing the Deskstand9 Replace the deskstand. See Figure 3-15. If you are

Installing Multi-Function ModulesLowerandPress IntoCenterslotFigure 3–16. Lowering the DeskStand and Locking into Placeb Lower the deskstand and loc

Installing Multi-Function ModulesDeskstandTelephonetBaseCardTrayLineCableFigure 3–17. Replacing the User Card Tray and Line Cable10 Replace the user

Installing Multi-Function ModulesPull UpPressCenter TabCardTrayDeskstandTelephoneBaseLineCableFigure 3-18. Adjusting the Deskstand Height11 Adjust t

Installing Multi-Function ModulesAC Power Outlet Wall JackD6APPowerSupply400B2AdapterD8WDssDssIFigure 3–19. Powering Up the Telephone after Installing

Installing Adjuncts1314c Plug the power supply into a 117-V AC outlet that is not controlled by awall switch.d Insert the plug end of the 400B or