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AT&T Global Network Client Features Guide

affiliated companies. All other marks contained herein are the property of their respective owners. The information contained herein is not an offer, commitment, representation or

warranty by AT&T and is subject to change.

Frequently Asked Questions

Can I continue to use an older version of the AT&T Global Network Client?

The AT&T Global Network Client is continually updated to introduce new features and improve

functionality. Running an out dated version of the AT&T Global Network Client is not recommended.

Which version of the AT&T Global Network Client supports Microsoft Windows 7?

Microsoft Windows 7 support was introduced with Version 8 of the AT&T Global Network Client.

Which version of the AT&T Global Network Client supports Microsoft Windows 8?

Microsoft Windows 8 support was introduced with Version 9 of the AT&T Global Network Client.

Will my user information be restored automatically?

Yes, user data (including account and user ID data) should be migrated to the new installation.

Will I have to restart Windows during installation?

Yes, you should close all programs and be prepared to restart Windows during the upgrade installation. It

is very likely a restart will be required during an upgrade, most brand new installations do not require a

restart.

Why can’t I access my Windows desktop during the Upgrade Installation?

The AT&T Global Network Client requires Windows to restart during the upgrade installation. After

restart, the installation continues automatically after your successful Windows Logon. During this part of

the installation you will not have access to your Windows desktop. After AT&T Global Network Client

Installation is complete you will have access to your Windows desktop.

Will my customizations upgrade?

Custom packages may not retain all customizations during upgrade. If you are using a custom version of

the AT&T Global Network Client and have not been told to upgrade by your Customer Account

Administrator, you should contact your Customer Account Administrator prior to upgrade.

Will the user interface change?

The AT&T Global Network Client includes a new user interface as shown in the User Interface section of

this guide.

Can version 9.0 upgrade all previous versions of the AT&T Global Network Client?

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