AT&T MERLIN Attendant Manual de instrucciones descargar pdf (Pagina 88)

Glossary

Announcement

An informative message (usually provides frequently requested information) that is

prerecorded by the System Administrator and plays to callers who select it from the

Main Menu or a submenu. After an announcement plays, callers can transfer to the

System Operator.

Automated Attendant Service

The system component that automatically answers and directs incoming calls to the

desired extensions.

Business Schedule

The days and hours that a business is open or closed. The programmable option that

determines when the Automated Attendant Day or Night Service is offered.

Broadcast

A feature that allows the System Administrator to send a message to all mail system

subscribers at the same time without dialing each extension.

Call Answer Service

Allows callers to leave a message or to transfer to another extension when their calls

are not answered (either busy or no answer).

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AT&T MERLIN Attendant Manual de instrucciones Pagina 88