AT&T CentreVu CMS Administration Guía de usuario descargar pdf (Pagina 9)

System Overview 1-1

CentreVu

xplorer

Software

Installation

System Overview 1

CentreVu

Explorer collects data in a Lucent Technologies call center environment.

Data is delivered to an external Microsoft

Windows NT

†

server via a local area

network (LAN) connection to the CentreVu Call Management System (CMS).

Files are transmitted over the local area network at a rate based on the CMS settings.

CentreVu Explorer reads these files, formats the data, and stores it in a local

database. This data is accessed via a query engine utilizing a web browser front end

as an access vehicle.

*Microsoft is a registered trademark of Microsoft Corp.

†Windows NT is a registered trademark of Microsoft Corp.

Note:

The CentreVu CMS must be connected to a DEFINITY

Enterprise

Communications Server (ECS)/switch. As such, CentreVu Explorer

operates only in a Lucent Technologies environment.

final_manual.book : installation.fm Page 1 Monday, May 4, 1998 1:00 PM

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AT&T CentreVu CMS Administration Guía de usuario Pagina 9