AT&T CentreVu CMS Administration Especificaciones Pagina 210
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Task: administering exceptions CentreVu CMS Administration
Administering split/skill exceptions 8-14
Number
intraflowed-out
calls
The acceptable number of calls that can intraflow
out of the split or skill before an occurrence is
counted against the threshold limit. This
exception cannot trigger more than once within
an interval.
Number
intraflowed-in
calls
The acceptable number of calls that can intraflow
into the split or skill before an occurrence is
counted against the threshold limit. This
exception cannot trigger more than once within
an interval.
Number
interflowed-
outcalls
The acceptable number of calls that can interflow
out of the split or skill. This exception cannot
trigger more than once within an interval.
Number calls
handled as backup
The acceptable number of calls that this split or
skill can handle as a backup for another split or
skill. This exception cannot trigger more than
once within an interval.
Number calls
transferred
The acceptable number of calls that can be
transferred from this split or skill. This exception
cannot trigger more than once within an interval
Number calls
offered while
queue full
The acceptable number of calls that can be
offered to the split orskill while the queue is full.
This exception cannot trigger more than once
within an interval.
Expected Wait
Time (pri Top)
exceeds threshold
An estimate of how long an incoming call with
the highest priority waits in queue before
connecting to an agent. This exception is
triggered once per interval, when the time limit
exceeds the number of times specified in the
threshold.
Expected Wait
Time (pri High)
exceeds threshold
An estimate of how long an incoming call with
the second highest priority waits in queue before
connecting to an agent.
Expected Wait
Time (pri
Medium) exceeds
threshold
An estimate of how long an incoming call with
the third highest priority waits in queue before
connecting to an agent.
- CentreVu 1
- CMS Administration 1
- Contents 3
- CentreVu® 5
- Reason for reissue 7
- Conventions used 9
- Typography 10
- How to order this 11
- 1 Task: startup and exit 13
- Adding new servers 1-8 20
- Task reference: general 25
- Task reference: general 1-14 26
- Task reference: switches 30
- Task reference: terminals 31
- Task reference: printers 32
- If you have a problem 34
- Provide information 34
- Default toolbar buttons 42
- Status bar messages 43
- Using the selector windows 46
- Actions menu items 49
- Select this... To do this 49
- Rules for input fields: 50
- Name (synonym) 50
- Field description 50
- Using the input windows 2-15 51
- in the Last input field 53
- Changing agent string values 72
- Field Field contents 93
- ND OF STEPS 100
- Reference 101
- Overview 112
- Running Dictionary reports 121
- Setting up a report page 128
- Task reference 131
- Printing options 132
- Using Save as Script 134
- Error and warning messages 136
- Message Reason Response 136
- Using Save as Script 5-5 137
- Scripting windows and actions 144
- Task reference 5-16 148
- Starting an agent trace 151
- Starting an agent trace 6-4 152
- Starting an agent trace 6-5 153
- Listing agents traced 155
- Prerequisites 157
- DEFINITY 168
- Permissions 198
- Administering VDN exceptions 216
- GLVFRQQHFWYHFWRU command 219
- EXV\command are not 219
- URXWHWR step that routes 225
- 585-215-822 249
- CentreVu Report 249
- Task reference: reports 252
- Assigning user data 255
- Assigning user data 9-6 258
- Reports and timetables 259
- Scripting 259
- Rules for login ID characters 259
- Assigning user data 9-8 260
- Setting up a pseudo-ACD 288
- Loading pseudo-ACD data 292
- Loading pseudo-ACD data 10-13 293
- Loading pseudo-ACD data 10-16 296
- Allocating storage space 305
- Understand implications 310
- VZVHWXS check the 312
- Setting storage intervals 316
- Viewing switch setup data 322
- Viewing ACD status 327
- Viewing ACD status 11-4 328
- Viewing archiving status 331
- Running a maintenance backup 337
- TXLHVFHQW 346
- RXWRIRUGHU 346
- RSHUDWLRQDO 346
- ZDLWLQJVHVVLRQDFFHSW 346
- Administering a printer 347
- Running a restore 350
- Running a restore 11-27 351
- Running a restore 11-29 353
- Forecast manager 357
- Status window open 357
- Reference: full backup 360
- Set up a schedule 362
- Reference: complex backup 363
- Reference: recovery kit 365
- Reference: recovery kit 11-42 366
- Copying a timetable 391
- Adding tasks to a timetable 395
- Copying timetable tasks 398
- Return 400
- \ to delete the tasks 400
- Q not to delete the tasks 400
- Editing a timetable globally 402
- Changing timetable tasks 405
- Creating a shortcut 410
- Copying a shortcut 413
- Editing a shortcut 416
- Adding tasks to a shortcut 417
- Copying shortcut tasks 419
- Changing shortcut tasks 422
- Task Reference 424
- Printing a timetable 425
- Assigning a task 426
- Using Stop 426
- Timetables and permissions 426
- Shortcuts and permissions 428
- Assigning tasks 428
- Glossary 429
- B back up 433
- C calculation 433
- F FBUSY 438
- H historical database 439
- M maintenance 441
- N name (synonym) fields 443
- O only me report 443
- P phantom abandon call timer 443
- R read permission 444
- S screen-labeled key (SLK) 445
- T time format 446
- W weekly data 448
- Numerics 449
- (continued) 451
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