AT&T Call Management System Guía de usuario descargar pdf (Pagina 87)

[F3]

Set Thresh

(Set Intraflow Threshold)

Press this function key to display the prompt that allows you to set the

Intraflow Threshold for a split. This threshold sets the number of seconds the

oldest call waits in a main split’s queue before becoming eligible for intraflow.

You need reasonable thresholds for your main splits. For more information

on choosing your thresholds, see “Administering Call Flow” earlier in this

section. The initial setting is 30 seconds.

Prompt:

SET CALL FLOW THRESHOLD: Split # (1-6):__ Threshold (0-999 sec):__

Action:

1 Enter a split number (1 through 6).

Enter a number of seconds (0 through 999).

Press

[F8]

(labeled “Enter Data”).

[F7]

Config Screen

(Configuration Screen)

Press this function key to return to the Configuration screen after you have

finished administering call flow.

[F10] Help

Press this function key to display a Help screen for the Configure Call Flow

screen.

Building or Editing Shift Configurations

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AT&T Call Management System Guía de usuario Pagina 87