AT&T Call Management System Guía de usuario descargar pdf (Pagina 143)

SPLIT STATUS

The top right section of the screen summarizes calls waiting for all splits.

11 Split

The number and ID of the split.

12 Waiting

The number of CMS calls that are waiting to be

Num

transferred to an agent in the split.

13 Waiting

The number of seconds the current oldest call has

Old

been waiting to be transferred to an agent in a

particular split. Call waiting time ends when the

call begins ringing at the station of the agent who

answers it.

CALL FLOW

INFORMATION

The bottom right section of the screen shows how splits are assigned to line

groups and whether intraflow is turned on or off for each line group.

14 Gp

15 Splits Main

16 Splits Sec

17 IntraFlow

The line group letter.

The number of the main split assigned to the line

group. A hyphen (-) indicates that there is no

main split assigned to the line group.

The number of the secondary split assigned to the

line group. A hyphen (-) indicates that there is no

secondary split assigned to the line group.

The intraflow status for the line group (On or

Off).

5-30

Monitoring Call Management

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AT&T Call Management System Guía de usuario Pagina 143