AT&T Synapse Guía de usuario descargar pdf (Pagina 306)

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Troubleshooting 306

Synapse User’s Guide

[ATA] Fax Configuration Troubleshooting

Symptom Probable Cause Corrective Action ATA Fax Configuration Troubleshooting

While using T.38 mode,

unable to receive faxes or

having persistent fax

transmission failures.

Incompatible Fax Mode

setting.

1. As administrator, log into the WebUI.

2. Click System Settings –> Fax Configuration.

3. Set Fax Mode to G.711.

4. Click .

While using T.38 mode, fax

usually works with

occasional failures.

Network impairment issues.

 Resend the fax later or use the fax machine’s

retransmission feature.

While using G.711 mode, fax

usually works with

occasional failures.

Network impairment issues.

 Resend the fax later or use the fax machine’s

retransmission feature.

 If the above does not work, try switching the Fax Mode

setting.

a. As administrator, log into the WebUI.

b. Click System Settings –> Fax Configuration.

c. Set Fax Mode to T.38.

d. Click .

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AT&T Synapse Guía de usuario Pagina 306

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