AT&T Synapse Guía de usuario Pagina 291
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Troubleshooting 291
Synapse User’s Guide
MoH audio is interrupted. Hold Announcement is
enabled.
The Hold Announcement is a feature that repeats a
recorded audio clip at regular intervals during MoH.
See “Hold Settings and [ATA] Music on Hold (MoH)”
in the Synapse Administrator’s Guide at
www.telephones.att.com/
synapseguides.
My audio player jack is not
the same size as the supplied
audio cable.
Your audio device does not
have a 3.5mm audio out jack.
Use a different audio cable with ends to fit your audio
device and the 3.5mm AUX IN jack on the ATA.
Symptom Probable Cause Corrective Action ATA MoH Troubleshooting
- User’s Guide 1
- Synapse User’s Guide 10
- 1 (888) 883-2474 11
- Topic Navigation 12
- Text Conventions 14
- Additional Documentation 15
- C HAPTER 16
- SB67030 Deskset 19
- Deskset Idle Screen 20
- Deskset Status Indicators 22
- Deskset Call Appearances 23
- Deskset Call Appearance Icons 24
- Deskset Call Appearance Timer 26
- Deskset Call Appearance LEDs 26
- Deskset Hard Keys 27
- Deskset Dial-Pad Entry 28
- Deskset Confirmation Screens 29
- Deskset Notification Screens 29
- Using Deskset Help Screens 30
- Auto Attendant Information 31
- Caller Options 31
- [Handset] Dial-Pad Entry 48
- NTERFACE 54
- Basic Settings 57
- Extension Directory 59
- Quick-Dial Keys 63
- Deskset Menu 66
- Deskset Settings 67
- Preferred Audio 70
- SELECT or press 1 - 7 71
- (Primary) 72
- User Settings 72
- (Mailbox) 72
- User Passw ord 72
- SELECT or press 1 - 6 73
- Primary Greeting 74
- RECORDING 74
- Call Fwd All Target 76
- Mailbox 76
- Call Forw ard All 78
- Automatic Answering 80
- Press Exit when done 81
- Name Recording 82
- Personal Name Recording 83
- Are you sure you want to 84
- Password 85
- 1. Set/Change Password 86
- 2. Clear Password 86
- Password Saved 86
- 1. Handset 87
- 2. Headset 87
- Not Registered 89
- DEREGISTER HANDSET 91
- Backspc Canc el 92
- Press SELECT when done 92
- Admin Settings 93
- Deskset Information 94
- [Handset] Setting Contrast 98
- [Handset] Setting the Sounds 99
- 12:30p Feb 23 100
- 2 Missed Calls 100
- 5 New MSGs 100
- REST ORE DEFAULT 102
- Do you want to 102
- PRODUCT ID 103
- CCESSING 104
- Accessing Voicemail 105
- Accessing the Directory 106
- Accessing the Call Log 107
- The Extension List 108
- Accessing the Extension List 109
- John Smith 110
- Editing Quick Dial 111
- The Redial List 112
- Accessing the Redial List 113
- Storing Redial Entries 114
- Deleting Redial Entries 115
- Amy Lee 122
- 9-1-888-722-7702 125
- May 23 8:55a 125
- Graham Bell 125
- 9-212-555-0154 127
- Heather Phillips 127
- Ian Stevens 127
- John Lee 127
- IRECTORY 128
- Using the Directory 129
- 2. Personal list 130
- 3. System list 130
- 4. Extension list 130
- Editing a Personal List Entry 133
- Directory Sort 136
- OICEMAIL 140
- Voicemail Overview 141
- Voicemail Messages 142
- Accessing Your Messages 143
- 232-555-0176 144
- Enter an extension to 147
- Message Forwarded 148
- Deleting Personal Messages 150
- Messages 153
- Mary Williams 163
- 1-888-722-7702 163
- Message Deleted 163
- 1-232-555-0176 165
- Using the Call Log 167
- Managing Missed Calls 168
- Reviewing the Call Log List 169
- Storing Call Log Entries 172
- Deleting Call Log Entries 173
- Call Log 1/6 173
- DetailsDetailsYes No 174
- [Handset] Using the Call Log 176
- 604-555-0182 177
- Active Call Screen 183
- Predialing 184
- 9-1-232-555-01 184
- Transfer 185
- 12:30PM Thu Feb 23 2008 185
- Making a Call from a List 186
- [Handset] Active Call Screen 188
- 9-1-706-555-016 189
- [Handset] Live Dialing 190
- Answ er Ignore Fw dV M 193
- Answer a Call 195
- Answ er Fw dV M 196
- Multiple Incoming Calls 197
- Ignoring a Call 198
- Call Screening 199
- Speak after the tone 200
- [Handset] Answer a Call 203
- ANAGEMENT 205
- Placing a Call on Hold 207
- Managing Held Calls 208
- Transferring a Call Overview 209
- Transferring a Call 210
- Personal 211
- Conferencing 212
- Hold and Cancel a Conference 213
- Parking a Call 214
- Retrieve a Parked Call 215
- [Handset] Active Call Screens 217
- [Handset] Call Deck 218
- [Handset] Transferring 219
- [Handset] Conferencing 221
- DROP UNHOL D 222
- [Handset] Managing Held Calls 224
- [Handset] Held Call Options 226
- [Handset] Parking a Call 227
- PARK LIST 228
- EndPage 233
- Press EndPage when done 234
- Overhead Page 235
- [Handset] Paging 236
- NTERACTION 237
- [Handset] Incoming Calls 238
- [Handset] Held Calls 238
- [Handset] Clocks 239
- [Handset] Status 239
- ROUBLESHOOTING 240
- Resolving Audio Echoes 241
- General Troubleshooting 249
- Gateway Troubleshooting 259
- Deskset Troubleshooting 262
- ATA Troubleshooting 286
- PPENDIXES 313
- Appendix C: Maintenance 320
- Appendix E: Limited Warranty 323
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