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System Management Features
68
DEFINITY Network Administration (DNA)
DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
Issue 1
April 2000
CAMA - E911 Trunk Group
This form administers the Centralized Automatic Message Accounting (CAMA) trunks
and provides Caller’s Emergency Service Identification (CESID) information to the local
community’s Enhanced 911 system through the local Central Office.
Authorization Codes
Authorization Codes extend calling-privilege control and enhance security for
remote-access callers.
Authorization codes may be used to:
■ Override facility restriction levels assigned to originating stations or trunks
■ Restrict individual incoming tie trunks and remote-access trunks from accessing
outgoing trunks
■ Track CDR calls for cost-allocation purposes
■ Provide additional security control
Block Collect Call
Blocks collect calls. This feature is used primarily in Brazil.
Power Failure Transfer
Provides service to and from the local telephone company Central Office, including Wide
Area Telecommunications System, during a power failure. This allows you to make or
answer important or emergency calls during a power failure. This feature is also called
Emergency Transfer.
DEFINITY Network Administration
(DNA)
DEFINITY Network Administration (DNA) is a software-only system management tool for
administering DEFINITY and voice mail systems. DNA is client-server based, runs on
Windows, and is designed for large customers who have multiple DEFINITY systems.
DNA allows multiple administrators to administer the same or different switches at the
same time. It lets users schedule switch changes, save and modify switch tasks that run
233002_1.book Page 68 Monday, February 21, 2000 8:28 AM
- DEFINITY 1
- Table 1. Means of Connection 3
- ■ Low Voltage (73/23/EEC) 4
- How to get help 5
- How to order more copies 5
- Contents 6
- 2 — Telephone Features 15 7
- 5 — Hospitality Features 61 9
- 555-233-002 10
- April 2000 10
- 7 — Call Center Features 91 13
- 9 — Adjunct Systems 117 15
- Index 125 15
- About This Book 17
- Conventions Used in This Book 18
- Trademarks and Service Marks 18
- How Can I Order Other Books? 19
- This Book? 20
- 1 —System Overview 21
- Processor Port Network (PPN) 22
- Expansion Port Network (EPN) 22
- Center Stage Switch (CSS) 22
- Carriers and Cabinets 23
- Single-Carrier Cabinets 24
- Multi-Carrier Cabinets 25
- Hardware 26
- Survivable Remote EPN (SREPN) 28
- Public Telephone Network 29
- Private Telephone Networks 29
- TCP/IP Networks 30
- ATM Networks 30
- Typical Connections 31
- Public Network Call Priority 33
- World Class Tone Detection 33
- World Class Tone Generation 33
- Administrable Loss Plan 33
- Software 34
- 2 —Telephone Features 35
- IP SoftPhones 36
- Quorum A-28 Conference Bridge 37
- SoundStation EX 38
- Handling Incoming Calls 39
- Telephone Features 40
- Misoperation Handling 41
- Manual Message Waiting 41
- Conference 41
- Call Park 41
- Call Redirection 42
- Call Coverage 43
- Night Service 46
- Telephone 47
- Call Pickup 48
- Station Hunting 48
- Speed/Convenience Calling 49
- Telephone Displays 52
- Group Communication 53
- Intercom — Dial 54
- Manual Signaling 54
- Group Listen 54
- Whisper Page 54
- Loudspeaker Paging Access 54
- Special Ringing 55
- Messaging 56
- Voice Message Retrieval 57
- Demand Print 57
- Telecommuting 58
- Station Self Display 59
- Attendant Console 61
- Call Handling 62
- Attendant Features 63
- Making Calls 64
- Accessing the Attendant 65
- Monitoring Calls 65
- Trunk Group Access 66
- Attendant 66
- Centralized Attendant Service 67
- Attendant with DCS 67
- Inter-PBX Attendant Calls 68
- DCS With Reroute 68
- Enhanced DCS 68
- 4 —Computer-Related Calling 69
- Features 69
- Modem Pooling 70
- Alphanumeric Dialing 71
- Data Call Setup 71
- Data Hot Line 71
- Default Dialing 71
- Data Privacy 71
- Vectors and Stations 72
- Multimedia Call Handling 73
- Multimedia Calling 74
- Interface 76
- IP Solutions 76
- CallVisor ASAI 79
- 5 —Hospitality Features 81
- Hospitality Services 82
- Names Registration 82
- Property Management System 82
- Station Hunt Before Coverage 84
- Call Restrictions 85
- Class of Restriction (COR) 86
- Station Security Codes 86
- Restriction 87
- Restriction — Controlled 87
- Malicious Call Trace 87
- CAMA - E911 Trunk Group 88
- Authorization Codes 88
- Block Collect Call 88
- Power Failure Transfer 88
- Automatic Circuit Assurance 89
- Facility Busy Indication 90
- Facility Test Calls 90
- Packet Error History 90
- Variable Length Ping 91
- Recent Change History 91
- Service Observing 91
- Bulletin Board 92
- Call Detail Recording (CDR) 93
- Traffic Reports 93
- Recorded Announcement 94
- Music-on-Hold Access 94
- Announcement 94
- Tenant Partitioning 95
- Trunk Group Circuits 96
- Local Exchange Trunks 96
- Tie Trunks 96
- Auxiliary Trunks 97
- IP Trunks 97
- ISDN Trunks 98
- Full ETSI Functionality 100
- NT Interface on TN556C 100
- Wideband Switching 100
- ATM Trunks 101
- Trunk Management 102
- Miscellaneous Trunks 103
- Digital Interfaces 103
- Digital Multiplexed Interface 103
- Answer Detection 104
- Automatic Routing Features 105
- AAR/ARS Overlap Sending 106
- AAR/ARS Partitioning 106
- Time of Day Routing 106
- Facility Restriction Levels 107
- CAUTION: 107
- Generalized Route Selection 107
- Look-Ahead Routing 107
- Subnet Trunking 108
- External Device Alarming 108
- Alarm Assignments 109
- 7 —Call Center Features 111
- Agent Call Handling 115
- Intraflow and Interflow 116
- Abandoned Call Search 117
- Call Vectoring 117
- COR for VDN 118
- Applications 118
- Call Prompting 119
- Expert Agent Selection 119
- (CentreVu CMS) 121
- CentreVu Advocate 122
- Call Charge Information 123
- Interface (ASAI) 124
- CentreVu IP Agent 125
- ATM Trunking 126
- ATM WAN PNC 126
- Private Network Access 127
- Node Number Routing 127
- (ATM-PNC) 127
- Uniform Dial Plan (UDP) 129
- Over the Network 130
- DCS Over ISDN-PRI D-channel 131
- Call Completion 131
- Path Replacement 132
- Call Forwarding (Diversion) 132
- Call Transfer 133
- Called NAME ID 133
- Call Offer 133
- QSIG VALU 134
- QSIG Voice Mail Capabilities 135
- DEFINITY AUDIX 137
- INTUITY AUDIX 139
- INTUITY Lodging 140
- INTUITY Conversant 140
- Integration 141
- Other Supported Systems 141
- PassageWay 142
- Wireless 144
- Numerics 145
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