AT&T Definity Callmaster II Manual de usuario

555-233-002Issue 1April 2000DEFINITY®Enterprise Communications ServerRelease 8.2Overview233002_1.book Page i Monday, February 21, 2000 8:28 AM

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Contents x Property Management System Interface 62 Pro

System Management Features 80Trunk Management DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Full ETSI F

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000System Management Features 81Trunk Management necessary t

System Management Features 82Trunk Management DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000TandemIn an

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000System Management Features 83Trunk Management Digital Mul

System Management Features 84Trunk Management DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000T1 Interfac

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000System Management Features 85Automatic Routing Features A

System Management Features 86Automatic Routing Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000a

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000System Management Features 87Automatic Routing Features F

System Management Features 88Alarm Assignments DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Subnet Tru

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000System Management Features 89Alarm Assignments Customer-P

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Contents xi Automatic Circuit Assurance 69DCS Automatic C

System Management Features 90Alarm Assignments DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000233002_1.b

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Call Center Features 91 7 —Call Center FeaturesDEFINITY C

Call Center Features 92 DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Figure 12. A DEFINITY Call Center

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Call Center Features 93Automatic Call Distribution (ACD)

Call Center Features 94Automatic Call Distribution (ACD) DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Call Center Features 95Automatic Call Distribution (ACD)

Call Center Features 96Automatic Call Distribution (ACD) DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Call Center Features 97Automatic Call Distribution (ACD)

Call Center Features 98Automatic Call Distribution (ACD) DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Call Center Features 99Automatic Call Distribution (ACD)

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Contents xii Tie Trunks 76Auxiliary Trunks 77IP Trunks 77

Call Center Features 100Automatic Call Distribution (ACD) DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 200

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Call Center Features 101Automatic Call Distribution (ACD)

Call Center Features 102Automatic Call Distribution (ACD) DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 200

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Call Center Features 103Call Charge Information Reserve A

Call Center Features 104ASAI (Adjunct Switch Application Interface) DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Call Center Features 105CTI (Computer Telephony Integrati

Call Center Features 106ATM DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000ATMATM TrunkingProvides Call

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Private Networking Features 107Private Network Access 8 —

Private Networking Features 108ATM-Circuit Emulation Service (ATM-CES) DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Iss

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Private Networking Features 109Uniform Dial Plan (UDP) F

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Contents xiii Customer-Provided Equipment Alarm 897 — Cal

Private Networking Features 110Uniform Dial Plan (UDP) DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000At

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Private Networking Features 111QSIG DCS Over ISDN-PRI D-c

Private Networking Features 112QSIG DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Manufacturer-Specific

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Private Networking Features 113QSIG If QSIG Call Forwar

Private Networking Features 114QSIG DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000QSIG Centralized Atte

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Private Networking Features 115QSIG Call Coverage and CAS

Private Networking Features 116QSIG DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000233002_1.book Page 1

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Adjunct Systems 117Voice Messaging and Response 9 —Adjunc

Adjunct Systems 118Voice Messaging and Response DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000 System B

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Adjunct Systems 119Voice Messaging and Response INTUITY A

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Contents xiv 8 — Private Networking Features 107 Privat

Adjunct Systems 120Voice Messaging and Response DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Mode Code

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Adjunct Systems 121Voice Messaging and Response have acce

Adjunct Systems 122Call Center (See Call Center Features) DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 200

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Adjunct Systems 123Call Center (See Call Center Features)

Adjunct Systems 124Wireless DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000WirelessThe DEFINITY Wireless

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Index 125 INIndexNumerics6200-series analog telephones, 1

Index 126 DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Bulletin Board, 72, 117Ccabinets, 3Call Centera

Index 127 DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000dual port multimedia station, 55EE1, 83emergenc

Index 128 DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000LLANC-LAN, 56connectivity, 56Gateway, 56leaving

Index 129 DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000reports, 71historical, 101management, 101real-t

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Contents xv 9 — Adjunct Systems 117 Voice Messaging and

Index 130 DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000WWAN connectivity, 11Windows interface, 122Wire

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Contents xvi 233002_1.book Page xvi Monday, February 21

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000About This Book xviiWhat Is the Purpose of This Book? Abo

About This Book xviiiConventions Used in This Book DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Conven

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000About This Book xixHow Can I Order Other Books? How Can I

Copyright  2000, Lucent TechnologiesAll Rights ReservedPrinted in U.S.A.NoticeEvery effort was made to ensure that the information in this book was c

About This Book xxHow Can I Make Comments About This Book? DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 20

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000System Overview 1 1 —System OverviewDEFINITY Enterprise C

System Overview 2Hardware DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000HardwareThough the primary comp

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000System Overview 3Hardware whether the system is being dup

System Overview 4Hardware DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000 Figure 2. Compact Modular Cabi

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000System Overview 5Hardware Figure 3. Typical Single-Carri

System Overview 6Hardware DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000 Figure 4. Typical Multi-Carrie

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000System Overview 7Hardware Figure 5. Standard Configuratio

System Overview 8Reliability and Recoverability DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Reliabili

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000System Overview 9DEFINITY ECS Network Connections are res

Lucent Technologies attests that this registered equipment is capable of providing users access to interstate providers of operator services through t

System Overview 10DEFINITY ECS Network Connections DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000TCP/IP

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000System Overview 11DEFINITY ECS Network Connections ATM

System Overview 12DEFINITY ECS Network Connections DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Figure

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000System Overview 13International Capabilities NOTE:Actual

System Overview 14Power DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000PowerDEFINITY ECS can accept a va

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Telephone Features 15Telephones 2 —Telephone FeaturesTele

Telephone Features 16Telephones DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 20006400-Series TelephonesThe

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Telephone Features 17Teleconferencing Products Wireless H

Telephone Features 18Teleconferencing Products DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000SoundStati

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Telephone Features 19Telephone Features Telephone Feature

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If thi

Telephone Features 20Telephone Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Trunk-to-Trunk Tr

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Telephone Features 21Telephone Features ConferenceThe Con

Telephone Features 22Telephone Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000pairs of telephon

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Telephone Features 23Telephone Features Call Forwarding

Telephone Features 24Telephone Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000ConsultAllows a c

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Telephone Features 25Telephone Features Figure 8. Typical

Telephone Features 26Telephone Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Night ServiceTher

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Telephone Features 27Telephone Features Bridged Call Appe

Telephone Features 28Telephone Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Call PickupAlong

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Telephone Features 29Telephone Features Circular Station

How to get helpIf you need additional help, the following services are available. You may need to purchase an extended service agreement to use some

Telephone Features 30Telephone Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000enhanced number l

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Telephone Features 31Telephone Features Recorded Telephon

Telephone Features 32Telephone Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Manual Originatin

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Telephone Features 33Telephone Features ICLID on Analog T

Telephone Features 34Telephone Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Intercom — DialAl

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Telephone Features 35Telephone Features Code Calling Acce

Telephone Features 36Telephone Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Ringing — Abbrevi

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Telephone Features 37Telephone Features message light. It

Telephone Features 38Telephone Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Voice Messaging S

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Telephone Features 39Telephone Features or off-site (with

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Contents vi Contents Contents vi About This Book xvii

Telephone Features 40Telephone Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000233002_1.book Pa

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Attendant (Operator) Features 41Attendant (Operator) 3 —A

Attendant (Operator) Features 42Attendant Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 20001997.

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Attendant (Operator) Features 43Attendant Features Backup

Attendant (Operator) Features 44Attendant Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Serial

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Attendant (Operator) Features 45Attendant Features Access

Attendant (Operator) Features 46Attendant Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Audibl

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Attendant (Operator) Features 47Attendant Features Attend

Attendant (Operator) Features 48Attendant Features DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Inter-

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Computer-Related Calling Features 49Data Modules 4 —Compu

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Contents vii TCP/IP Networks 10ATM Networks 10Typical Con

Computer-Related Calling Features 50Modem Pooling DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Figure

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Computer-Related Calling Features 51Alphanumeric Dialing

Computer-Related Calling Features 52Data Restriction DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Data

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Computer-Related Calling Features 53Multimedia Calling NO

Computer-Related Calling Features 54Multimedia Calling DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Fi

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Computer-Related Calling Features 55Multimedia Calling Mu

Computer-Related Calling Features 56Multimedia Applications Server Interface DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-00

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Computer-Related Calling Features 57IP Solutions NOTE:To

Computer-Related Calling Features 58IP Solutions DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000configur

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Computer-Related Calling Features 59Integrated Workstatio

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Contents viii Messaging 36Telecommuting 383 — Attendant (

Computer-Related Calling Features 60Integrated Workstation Applications DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Is

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Hospitality Features 61Overview 5 —Hospitality FeaturesOv

Hospitality Features 62Hospitality Services DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Hospitality S

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Hospitality Features 63Property Management System (PMS) D

Hospitality Features 64Station Hunt Before Coverage DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 200023300

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000System Management Features 65Scheduling 6 —System Managem

System Management Features 66Security DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000The risks of unauth

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000System Management Features 67Security Calling/Connected P

System Management Features 68DEFINITY Network Administration (DNA) DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000System Management Features 69DEFINITY Site Administration

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Contents ix Multimedia Call Early Answer onVectors and St

System Management Features 70Troubleshooting DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000DCS Automati

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000System Management Features 71Information and Reports Vari

System Management Features 72Information and Reports DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Call

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000System Management Features 73Information and Reports Call

System Management Features 74Announcements DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000 Automatic Ro

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000System Management Features 75Administration Without Hardw

System Management Features 76Trunk Management DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000Trunk Group

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000System Management Features 77Trunk Management Auxiliary T

System Management Features 78Trunk Management DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000ISDN Trunks

DEFINITY Enterprise Communications Server Release 8.2Overview 555-233-002 Issue 1April 2000System Management Features 79Trunk Management Figure 11.