AT&T Definity Callmaster I Manual de instrucciones descargar pdf (Pagina 175)

GLOSSARY

Single-Line Voice Terminals

Voice terminals served by a single-line tip and ring circuit (Models 500, 2500, 7101A,

7103A).

Software

A set of computer programs that accomplish one or more tasks.

Split

A condition whereby a caller is temporarily separated from a connection with the atten-

dant. This split condition automatically occurs when the attendant, active on a call,

presses the Start button.

Standard Serial Interface (SSI)

A communications protocol developed by AT&T Teletype Corporation for use with the

500-series Business Communications Terminals and the 400-series printers.

Status Lamp

A green lamp that shows the status of a call appearance or a feature button by the state

of the lamp (lighted, flashing, fluttering, broken flutter, or dark).

Stroke Counts

Method used by ACD agents to record up to nine customer-defined events on a per-call

basis when the Call Management System (CMS) is active.

Switchhook

The button(s) on a voice terminal located under the receiver.

Synchronous Data Transmission

A scheme for sending and receiving data, where data elements may occur only at regular

specified times. Sending and receiving devices must operate in step with each other.

System Manager

A person responsible for specifying and administering features and services for the sys-

tem.

System Reload

A process that allows stored data to be written from a tape into the system memory (nor-

mally after a power outage).

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AT&T Definity Callmaster I Manual de instrucciones Pagina 175