AT&T Definity 6211 Manual de instrucciones Pagina 31
- Pagina / 236
- Tabla de contenidos
- MARCADORES
Valorado. / 5. Basado en revisión del cliente
Issue 4 May 2003 31555-233-767
1
Overview of Avaya Communication
Manager
Avaya™ Communication Manager organizes and routes voice, data, image and
video transmissions. It can connect to private and public telephone networks,
ethernet LANs, ATM networks, and the Internet.
Communication Manager seeks to solve business challenges by powering voice
communications and integrating with value-added applications. Communication
Manager is an open, scalable, highly reliable and secure telephony application.
Communication Manager provides user and system management functionality,
intelligent call routing, application integration and extensibility, and enterprise
communications networking Figure 1.
M
Figure 1. System running Avaya™ Communication Manager
1
Voice
2
Data
3
Image
4
Multimedia
1 2
3
4
cydfswtc KLC 030102
- Avaya™ Communication Manager 1
- Contents 10
- About this book 25
- Conventions used in this book 26
- Trademarks 27
- How to order documentation 28
- How to comment on this book 28
- How to get help 29
- Communication Manager basic 32
- Optional software 32
- Capacities 32
- ■ DEFINITY 38
- MultiTech gateway support 39
- Attendant features 43
- Attendant backup 44
- Attendant room status 44
- Attendant functions using 44
- Call handling 45
- Making calls 48
- Monitoring calls 49
- Call center 53
- Abandoned call search 58
- Adjunct routing 58
- Auto-Available Split (AAS) 59
- Queue status indicators 59
- Avaya Business Advocate 60
- Avaya virtual routing 62
- Call center release control 62
- Call prompting 62
- Call vectoring 63
- Call Work Codes (CWC) 66
- Circular station hunt group 66
- CMS measurement of ATM 66
- Direct agent calling 67
- Dual links to CMS 67
- Duplicate agent login ID 67
- Expert Agent Selection (EAS) 68
- Least Occupied Agent (LOA) 68
- Multiple split queuing 69
- Priority queuing 69
- Reason codes 69
- Redirection on no answer 69
- Multiple music/audio sources 71
- Exchange (PASTE) 72
- Remote logout of agent 72
- Service observing 72
- Collaboration 75
- Group listen 76
- Hold/unhold conference 76
- Meet-me conference 77
- No dial tone conferencing 77
- No hold conference 77
- ■ cell phones 78
- ■ Answers the data call 80
- Paging and intercom 81
- Group paging 82
- Intercom — automatic 82
- Intercom — dial 82
- Loudspeaker paging access 83
- Manual signaling 83
- Whisper page 83
- Communication device support 85
- 3410 wireless telephone 86
- 3606 wireless VoIP telephone 86
- 4600-series IP telephones 86
- 6200-series analog telephones 87
- 6400-series DCP telephones 87
- 8400-series telephones 88
- Attendant console 88
- Avaya IP Agent 88
- Avaya IP Softphone 88
- DEFINITY AnyWhere 90
- Hospitality 91
- Automatic wakeup 92
- Check-in/check-out 92
- Daily wakeup 92
- Dial-by-name 93
- Do not disturb 93
- Dual wakeup 93
- Housekeeping status 93
- Names registration 94
- Localization 97
- Block collect call 98
- Busy tone disconnect 98
- Country-specific localization 99
- Public network call priority 100
- World class tone detection 100
- Message integration 101
- Embedded AUDIX 102
- INTUITY AUDIX 103
- ■ 4 ports, 100 users 105
- ■ 8 ports, 300 users 105
- INTUITY Conversant 107
- INTUITY lodging 107
- Leave Word Calling (LWC) 109
- Manual message waiting 109
- Message demand print 109
- Message retrieval 109
- Mode code interface 110
- Octel integration 110
- Voice mail retrieval button 110
- Voice message retrieval 110
- Mobility 113
- Link 3000 Link 150 114
- Avaya Extension to Cellular 115
- Personal Station Access (PSA) 117
- X-station mobility 118
- Networking and connectivity 119
- Internet Protocol (IP) 120
- Wireless 121
- Circuit switched 123
- ■ Call setup 124
- ■ Call tear-down 124
- Trunk connectivity 126
- Trunk types and signaling 128
- Direct Inward Dialing (DID) 129
- E911 CAMA trunk group 130
- Foreign Exchange (FX) 130
- ISDN trunks 130
- Multi-Frequency Packet (MFP) 134
- DS1 trunk service 136
- Flexible billing 136
- Intelligent networking 137
- (DCS) protocol 138
- Extension number portability 139
- ■ Local user time 142
- Reservation Parameters 144
- Uniform Dial Plan (UDP) 151
- Data interfaces 153
- Data modules 154
- Data privacy 154
- Data restriction 154
- Default dialing 154
- IP asynchronous links 155
- Modem pooling 155
- Figure 5. Modem pooling 156
- Multimedia calling 157
- Call routing 160
- Generalized route selection 161
- Multiple location support 162
- Miscellaneous 163
- Reliability and survivability 165
- Power failure transfer 167
- Survivable Remote EPN (SREPN) 167
- Security, privacy, and safety 169
- Call restrictions 171
- Class of Restriction (COR) 171
- Malicious call trace 172
- Media encryption 172
- Restriction — controlled 173
- Station security codes 173
- Tripwire security 173
- End user 174
- Privacy — auto exclusion 176
- Privacy — manual exclusion 177
- Station lock 177
- Special applications 179
- System management 183
- Announcements 184
- Automatic circuit assurance 185
- Call charge information 187
- Call Detail Recording (CDR) 187
- Calling party/billing number 188
- (CPN/BN) 188
- Class of Service (COS) 188
- Concurrent user sessions 189
- Firmware download 191
- Gateways 191
- Information and reports 192
- Music-on-hold 194
- Scheduling 195
- Tenant partitioning 196
- Trunk group circuits 197
- Variable length ping 197
- Directory 199
- Avaya Directory Enabled 200
- Management 200
- Lightweight Directory Access 200
- Protocol (LDAP) 200
- Avaya R300 remote office 201
- Off-premises station 203
- Remote access 203
- Telephony 205
- Active dialing 206
- Alphanumeric dialing 206
- Automatic Call Back (ACB) 206
- Automatic hold 207
- Bellcore calling name ID 207
- Bridged call appearance — 207
- Call coverage 208
- Call redirection 209
- Call park 209
- Coverage callback 211
- Distinctive ringing 211
- Enhanced abbreviated dialing 212
- Enhanced telephone display 212
- Go to cover 212
- Intercom — automatic answer 212
- Internal automatic answer 213
- Last number dialed 213
- Long hold recall 213
- Misoperation handling 214
- Night service 215
- Personalized ringing 216
- Posted messages 216
- Priority calling 216
- Pull transfer 217
- Recall signaling 217
- Reset shift call 217
- Ringback queuing 217
- Ringer cutoff 218
- Ringing options 218
- Send all calls 218
- Special dial tone 218
- Station hunting 219
- Station hunt before coverage 219
- Station self display 219
- Telephone display 219
- Telephone self administration 220
- Temporary bridged appearance 220
- Terminating extension group 220
- Time of day routing 220
- Timed call disconnection for 221
- Transfer 221
- Trunk flash 222
- Numerics 223
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