AT&T Definity 6211 Manual de instrucciones descargar pdf (Pagina 178)

Security, privacy, and safety

555-233-767178 Issue 4 May 2003

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Avaya™ Communication Manager 1
Contents 10
About this book 25
Conventions used in this book 26
Trademarks 27
How to order documentation 28
How to comment on this book 28
How to get help 29
Communication Manager basic 32
Optional software 32
Capacities 32
■ DEFINITY 38
MultiTech gateway support 39
Attendant features 43
Attendant backup 44
Attendant room status 44
Attendant functions using 44
Call handling 45
Making calls 48
Monitoring calls 49
Call center 53
Abandoned call search 58
Adjunct routing 58
Auto-Available Split (AAS) 59
Queue status indicators 59
Avaya Business Advocate 60
Avaya virtual routing 62
Call center release control 62
Call prompting 62
Call vectoring 63
Call Work Codes (CWC) 66
Circular station hunt group 66
CMS measurement of ATM 66
Direct agent calling 67
Dual links to CMS 67
Duplicate agent login ID 67
Expert Agent Selection (EAS) 68
Least Occupied Agent (LOA) 68
Multiple split queuing 69
Priority queuing 69
Reason codes 69
Redirection on no answer 69
Multiple music/audio sources 71
Exchange (PASTE) 72
Remote logout of agent 72
Service observing 72
Collaboration 75
Group listen 76
Hold/unhold conference 76
Meet-me conference 77
No dial tone conferencing 77
No hold conference 77
■ cell phones 78
■ Answers the data call 80
Paging and intercom 81
Group paging 82
Intercom — automatic 82
Intercom — dial 82
Loudspeaker paging access 83
Manual signaling 83
Whisper page 83
Communication device support 85
3410 wireless telephone 86
3606 wireless VoIP telephone 86
4600-series IP telephones 86
6200-series analog telephones 87
6400-series DCP telephones 87
8400-series telephones 88
Attendant console 88
Avaya IP Agent 88
Avaya IP Softphone 88
DEFINITY AnyWhere 90
Hospitality 91
Automatic wakeup 92
Check-in/check-out 92
Daily wakeup 92
Dial-by-name 93
Do not disturb 93
Dual wakeup 93
Housekeeping status 93
Names registration 94
Localization 97
Block collect call 98
Busy tone disconnect 98
Country-specific localization 99
Public network call priority 100
World class tone detection 100
Message integration 101
Embedded AUDIX 102
INTUITY AUDIX 103
■ 4 ports, 100 users 105
■ 8 ports, 300 users 105
INTUITY Conversant 107
INTUITY lodging 107
Leave Word Calling (LWC) 109
Manual message waiting 109
Message demand print 109
Message retrieval 109
Mode code interface 110
Octel integration 110
Voice mail retrieval button 110
Voice message retrieval 110
Mobility 113
Link 3000 Link 150 114
Avaya Extension to Cellular 115
Personal Station Access (PSA) 117
X-station mobility 118
Networking and connectivity 119
Internet Protocol (IP) 120
Wireless 121
Circuit switched 123
■ Call setup 124
■ Call tear-down 124
Trunk connectivity 126
Trunk types and signaling 128
Direct Inward Dialing (DID) 129
E911 CAMA trunk group 130
Foreign Exchange (FX) 130
ISDN trunks 130
Multi-Frequency Packet (MFP) 134
DS1 trunk service 136
Flexible billing 136
Intelligent networking 137
(DCS) protocol 138
Extension number portability 139
■ Local user time 142
Reservation Parameters 144
Uniform Dial Plan (UDP) 151
Data interfaces 153
Data modules 154
Data privacy 154
Data restriction 154
Default dialing 154
IP asynchronous links 155
Modem pooling 155
Figure 5. Modem pooling 156
Multimedia calling 157
Call routing 160
Generalized route selection 161
Multiple location support 162
Miscellaneous 163
Reliability and survivability 165
Power failure transfer 167
Survivable Remote EPN (SREPN) 167
Security, privacy, and safety 169
Call restrictions 171
Class of Restriction (COR) 171
Malicious call trace 172
Media encryption 172
Restriction — controlled 173
Station security codes 173
Tripwire security 173
End user 174
Privacy — auto exclusion 176
Privacy — manual exclusion 177
Station lock 177
Special applications 179
System management 183
Announcements 184
Automatic circuit assurance 185
Call charge information 187
Call Detail Recording (CDR) 187
Calling party/billing number 188
(CPN/BN) 188
Class of Service (COS) 188
Concurrent user sessions 189
Firmware download 191
Gateways 191
Information and reports 192
Music-on-hold 194
Scheduling 195
Tenant partitioning 196
Trunk group circuits 197
Variable length ping 197
Directory 199
Avaya Directory Enabled 200
Management 200
Lightweight Directory Access 200
Protocol (LDAP) 200
Avaya R300 remote office 201
Off-premises station 203
Remote access 203
Telephony 205
Active dialing 206
Alphanumeric dialing 206
Automatic Call Back (ACB) 206
Automatic hold 207
Bellcore calling name ID 207
Bridged call appearance — 207
Call coverage 208
Call redirection 209
Call park 209
Coverage callback 211
Distinctive ringing 211
Enhanced abbreviated dialing 212
Enhanced telephone display 212
Go to cover 212
Intercom — automatic answer 212
Internal automatic answer 213
Last number dialed 213
Long hold recall 213
Misoperation handling 214
Night service 215
Personalized ringing 216
Posted messages 216
Priority calling 216
Pull transfer 217
Recall signaling 217
Reset shift call 217
Ringback queuing 217
Ringer cutoff 218
Ringing options 218
Send all calls 218
Special dial tone 218
Station hunting 219
Station hunt before coverage 219
Station self display 219
Telephone display 219
Telephone self administration 220
Temporary bridged appearance 220
Terminating extension group 220
Time of day routing 220
Timed call disconnection for 221
Transfer 221
Trunk flash 222
Numerics 223

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AT&T Definity 6211 Manual de instrucciones Pagina 178

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