AT&T MERLIN II Feature Module 2 Manual de usuario Pagina 201
- Pagina / 224
- Tabla de contenidos
- MARCADORES
Valorado. / 5. Basado en revisión del cliente
Overview
This glossary defines these sets of expressions used in CMS.
● CMS Terms. Defines key terms used in this manual to describe the setup
and operation of CMS. The list includes MERLIN II system terminology.
● CMS Status Screens. Explains the terms used to identify the various
statistics presented in the System Status, Split-Status, and Line Status
screens.
● CMS Reports. Describes the terms used to identify the information
contained in the daily and cumulative reports for the Agent Split
Summary, the Split Report, and the Line Group Report.
Overview G-1
- AT&T 1
- Contents 3
- How to Use the CMS Documents 5
- What’s in This Manual 6
- Documentation Conventions 7
- Key Concepts 9
- Key Concepts 2-3 10
- 2-4 Key Concepts 11
- A Typical CMS Application 12
- 2-6 A Typical CMS Application 13
- Key Facts and Considerations 15
- 3-2 Overview 18
- ● Your PC 19
- Installing the CMS Software 21
- Setting the Time and Date 23
- Using Your PC with CMS 25
- Entering and Editing Data 26
- UM Answer Force Auto 27
- ↵ ] . The instructions 28
- ↵ ] , however 28
- Using Your PC with CMS 3-13 29
- 4-2 Overview 31
- Getting Started 32
- 4-4 Getting Started 33
- ● Shift 1 34
- ● Shift 2 34
- ● Night 34
- ● Weekend 34
- [ F8 ] , (labeled “Admin 35
- Editing a Shift Configuration 36
- Administering Splits 38
- ● Answer Delay 41
- ● Force Delay 41
- Administering Call Flow 43
- Clearing a Configuration 47
- Returning to Other Screens 48
- Assigning Agent IDs 50
- 4-22 Assigning Agent IDs 51
- Menu screen 52
- [ F4 ] , labeled 54
- Setting Options 57
- Setting Options 4-29 58
- 4-30 Setting Options 59
- Selecting Exceptions 60
- 4-32 Selecting Exceptions 61
- Selecting Exceptions 4-33 62
- Selecting Exceptions 4-35 64
- 4-36 Selecting Exceptions 65
- Selecting Exceptions 4-37 66
- Selecting Agent Exceptions 67
- Selecting Split Exceptions 69
- Selecting Exceptions 4-41 70
- 4-42 Selecting Exceptions 71
- Selecting Exceptions 4-43 72
- 4-44 Selecting Exceptions 73
- External Alert Checklist 74
- 4-46 Selecting Exceptions 75
- ↵ ↵ ] After each command 76
- 5-2 Overview 79
- The Attendant Console 81
- The Attendant Console 5-5 82
- 5-6 The Attendant Console 83
- The Attendant Console 5-7 84
- Startup Procedures 85
- Startup Procedures 5-9 86
- 5-10 Startup Procedures 87
- Key to System Status Data 95
- Key to Split Status Data 98
- Using the Line Status Screen 99
- Monitoring Call Management 100
- Key to Line Status Data 101
- Using the Events Log Screen 102
- [ F7 ] Config Screen 103
- Dynamic Reconfiguration 104
- 5-28 Dynamic Reconfiguration 105
- Reconfiguring Splits 106
- 5-30 Dynamic Reconfiguration 107
- # 1 - DAILY 109
- 5-34 Dynamic Reconfiguration 111
- Dynamic Reconfiguration 5-35 112
- 5-36 Dynamic Reconfiguration 113
- Dynamic Reconfiguration 5-37 114
- 5-38 Dynamic Reconfiguration 115
- Reconfiguring Call Flow 116
- S On 5s 117
- 5-42 Dynamic Reconfiguration 119
- 5-44 Dynamic Reconfiguration 121
- Day Service Now in Effect 123
- Day-to-Day Operation of CMS 124
- Overview 126
- The Analog Voice Terminal 127
- The Digital Voice Terminal 129
- Programming a Voice Terminal 134
- Types of CMS Reports 148
- Agent Split Summary 149
- 7-4 Types of CMS Reports 150
- Split Report 151
- Types of CMS Reports 7-7 153
- 0 6 1:32 3:06 36 87 154
- Line Group Report 156
- Events Log Report 160
- Types of CMS Reports 7-15 161
- How to Generate Reports 162
- 7-18 How to Generate Reports 164
- 8-2 Overview 167
- Overview 8-3 168
- 8-4 Overview 169
- Startup Problems 171
- Startup Problems 9-3 172
- 9-4 Startup Problems 173
- Warning Messages 174
- 9-6 Startup Problems 175
- Startup Problems 9-7 176
- 9-8 Startup Problems 177
- Startup Problems 9-9 178
- Call Management Problems 179
- 9-12 Call Management Problems 181
- O error message appears on 182
- System Errors 183
- External Alert Problems 185
- Printer Problems 186
- 9-18 Printer Problems 187
- Agent Problems 188
- 9-20 Agent Problems 189
- 6300 WGS 195
- ↵ ↵ ] (the return key) 196
- ↵ ↵ ] 196
- [ Insert ] to 197
- CMS Terms 202
- CMS Terms G-3 203
- G-4 CMS Terms 204
- CMS Terms G-5 205
- G-6 CMS Terms 206
- CMS Terms G-7 207
- CMS Status Screens 208
- CMS Status Screens G-9 209
- G-10 CMS Status Screens 210
- Split Status Screen 211
- G-12 CMS Status Screens 212
- Line Status Screen 213
- G-14 CMS Status Screens 214
- CMS Reports 215
- G-16 CMS Reports 216
- Daily Split Report 217
- G-18 CMS Reports 218
- CMS Reports G-19 219
- Daily Line Group Report 220
- CMS Reports G-21 221
- G-22 CMS Reports 222
Relacionado con productos y manuales para Teléfonos AT&T MERLIN II Feature Module 2
Teléfonos AT&T E5960C Manual de usuario
(73 paginas)
(73 paginas)
Teléfonos AT&T TL77008 Manual de usuario
(41 paginas)
(41 paginas)
Teléfonos AT&T 6100 Manual de usuario
(17 paginas)
(17 paginas)
Teléfonos AT&T TL7612 Manual de usuario
(30 paginas)
(30 paginas)
Teléfonos AT&T CL83251 Manual de usuario
(120 paginas)
(120 paginas)
Teléfonos AT&T 902 Manual de usuario
(6 paginas)
(6 paginas)
Teléfonos AT&T HS-8500 Manual de usuario
(8 paginas)
(8 paginas)
Teléfonos AT&T 905 Manual de usuario
(6 paginas)
(6 paginas)
Teléfonos AT&T SL82208 Manual de usuario
(69 paginas)
(69 paginas)
Teléfonos AT&T 9340 Manual de usuario
(27 paginas)
(27 paginas)
Teléfonos AT&T TL88102 Manual de usuario
(110 paginas)
(110 paginas)
Teléfonos AT&T 17939 Manual de usuario
(12 paginas)
(12 paginas)
Teléfonos AT&T MLC-6 Manual de usuario
(26 paginas)
(26 paginas)
Teléfonos AT&T 5845 Especificaciones
(4 paginas)
(4 paginas)
Teléfonos AT&T SB67040 Guía de usuario
(105 paginas)
(105 paginas)
Teléfonos AT&T EL42308 Manual de usuario
(72 paginas)
(72 paginas)
© 2020, manymanuals.es. Todos los derechos reservados | 0.111 s |
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Comentarios a estos manuales