AT&T Classic Mail Voice Messaging System Guía de usuario

AT&TCLASSIC MAILVoice Messaging SystemMailboxUser Guide

Commonly Used KeysThere are certain keys on the dial pad that have a consistentuse no matter what you’re doing with voice messaging:**Returns you to t

●Your recorded directory name which callershear when there is no primary or alternategreeting or when they use the companydirectory.●A mailbox number

You have been assigned either a regular mailbox or a guestmailbox. If your mailbox number is from 0–39, you havea regular mailbox. If your mailbox num

●From an outside line, call your company andwait for the CLASSIC MAIL system’s auto-mated answering service to answer.Once you gain access to the CLAS

CLASSIC MAIL System Mailbox User Guide

2. Your MailboxFirst-Time UseYou must create a password the first time you open yourmailbox. You will also record your name for the companydirectory.

3.Enter your mailbox number.4.To enter the temporary password, press 0000.Hear an instruction to enter your new password.5.Enter a new password of fou

9.Using table 2A, enter the first four letters of your lastname exactly with two key presses per letter:OR to re-enter your namepress✶Hear confirmatio

For example, to enter a Y, you would press 9 and thenpress 3 to specify that Y is the third letter on the 9 key.If your last name consists of fewer th

It’s a good idea to write down the sequence of keys corre-sponding to your last name prior to entering these digits.After you complete the spelling, y

Copyright © 1993All Rights ReservedAT&T 585-321-101Issue 1December 1993NoticeEvery effort was made to ensure that the information in this book was

for those times when you’re away from the office (“I’m notin today but please leave a message and I'll be alerted andreturn your call immediately

4.To record a primary greetingpress1OR to record an alternate greetingpress25. Record your greeting at the tone.To end the recordingpress6.#OR to star

If the alternate greeting is in operation, the CLASSICMAIL system instructs you:3.To record mailbox greeting(s)4.To switch the greeting that iscurrent

3. Your MessagesLetting the CLASSIC MAIL SystemAnswer Your CallsThe CLASSIC MAIL system will answer your incomingcalls if you do not. If the CLASSIC M

The CLASSIC MAIL system allows you to turn this featureoff or on, and to set the time interval between alertattempts. You must have your telephone’s I

2.To change your mailbox options33.To set up message waiting alertpresspress54.To change the message waiting alertintervalpress25.Enter an interval nu

Listening to Your MessagesWhen you listen to your messages, you’ll hear them inthis order:1.Urgent messages2.New messages and certified receipts3.Prev

If the message is urgent, hear a prompt. If a certifiedmessage that you sent has been received, hear a receipt.3.To hear the next messagepress2After l

Handling Your MessagesIf you hang up after listening to a message, the CLASSICMAIL system automatically saves the message for you asan old message.Whi

Deleting a MessageYou can delete a message by “marking it for deletion” andthen hanging up. Prior to hanging up you can “undelete”any message accident

Table of ContentsPreface51. Before You Begin7Know Your Phone7Commonly Used Keys10Know Your Mailbox10Getting Into the CLASSIC MAIL System122. Your Mail

Replying to a MessageIf you receive a message from another mailbox owner, youcan reply directly with a call to their intercom (if the ownerhas an inte

Any message you leave when you’re replying to a messagecan be marked as urgent or certified or both urgent andcertified.To reply directly to the sende

Forwarding a Copy of a MessageYou can forward a copy of a message. The person whoreceives the message can then save it, delete it, or respondto it. Yo

6.To accept#OR to cancel✶Hear confirmation.Listening to Envelope InformationpresspressMessages are “enclosed in envelopes.” Envelopes includeinformati

Sending a MessageTo send a message from your mailbox:1.2.3.4.5.6.Open your mailbox.To send a message2Record your message at the tone and#OR to continu

OR to send the message bypresscertified delivery2OR for both urgent and certified optionspress3OR to cancelpress✶A confirmation plays.Special Delivery

Group ListsTo send a message to a group, you first have to create agroup list. A group list can be as big as all the mailboxesin your system (this gro

3.4.5.6.7.8.9.10.For group listspress3Hear an informational message.(If group lists already exist,you’ll hear their names and numbers).To create a gro

Deleting a group list eliminates the group list name andnumber and removes all associated mailboxes from the list.To delete a group list:1.Open your m

4. Off-Site Message AlertHow Off-Site Message Alert WorksWith off-site message alert, you can be notified at anoutside phone or at a pager each time a

Handling Your Messages28Deleting a Message29Replying to a Message30Forwarding a Copy of a Message32Listening to Envelope Information33Sending a Messag

Off-site message alert works this way:●Set up off-site message alert by entering thephone or pager numbers at which you wantto be contacted. (You can

●●●If the CLASSIC MAIL system reaches yourpager, it displays the number you’ve specifiedto call to check your messages. If the CLASSICMAIL system reac

In addition, some pagers may require a pause to allowthem to answer the page and display the number (ormailbox) you should call, or an extra code such

Once all the codes are entered, you press # twice to tell theCLASSIC MAIL system that the operation is finished andto accept the entry.The CLASSIC MAI

Setting Up Off-Site Message Alert to a PhoneTo set up off-site message alert to an off-sitephone:1.2.3.4.5.6.Open your mailbox.To change mailbox setti

7.To acceptpressOR to re-enter the numberpress#✶Repeat steps 4 through 7 to set up a second off-site phoneor go through the steps that follow for sett

6.Enter the pager numberpress#(including any extra digits or codes)If you make a mistakepress✶Hear confirmation.7.To accept#OR to re-enter the numberp

4.5.To turn off-site message alertoff/on for the first numberOR to turn it off/on for a second numberHear confirmation.To be alerted to new urgent mes

4.To select level 1press15.To change the number of attemptspressHear a message about the number of attempts.36.Enter a numberfrom1to9Hear confirmation

5.To change the interval and hear howpressalert is currently set up46.To signify the number of minutes between alerts,enter a number between 5 and 999

PrefaceTo streamline your telephone communication, yourcompany has just installed a new round-the-clock voicemessaging system, the CLASSIC MAIL™ Voice

The CLASSIC MAIL system will confirm: the level of off-site message alert, the phone or pager number it’s calling,the number of attempts it will make,

5. Transferring Calls Into theCLASSIC MAIL SystemYou can transfer outside callers into the CLASSIC MAILsystem either of two ways:●If the caller wants

Transferring Outside CallersTo transfer an outside caller into the CLASSICMAIL system:1. Ask the caller to hold.2.Press the hold button.3.Select a CLA

5.Enter the line number of the outside linethe call is on. Line 1 normally corre-sponds to the outside line buttondirectly above the intercom button o

Figure 5B: Linenumbering for Merlin1030 Control Units.6.Enter the intercom or mailboxnumber of the destination party.7.If you know the destination par

Notes There may be situations where you are not able to transfercallers into the CLASSIC MAIL system because you lack the necessaryline appearances on

The CLASSIC MAIL system will prompt thecaller to enter the intercom number of theparty they want to reach. After they enter it,the CLASSIC MAIL system

●Chapter 2, “Your Mailbox” discusses how toopen and initialize your “voice mailbox.”●Chapter 3, “Your Messages” discusses how tolisten to your message

1. Before You BeginYou probably already many of the skills necessary to usethe CLASSIC MAIL system.Know Your PhoneUsing the CLASSIC MAIL system is a s

Figure 1A: TypicalMerlin telephonesYou should also know how to perform these basic phoneoperations:●Answer an outside call●Call another intercom●Trans

voicemailNo matter how many additional buttons your phone has,the dial pad and the numbered keys you press to make acall are the same on any phone. Yo